The Age of the Developer

Tuesday, November 17, 2009 by Tom Kirszenstein

I recently read that the White House has chosen an Open Source CMS (Content Management System) to develop their government Web site. This announcement caught my attention for several reasons--not only are many agencies moving their clients to open source and praising it's virtues, I also started using Drupal this past year and found it remarkably fast and easy to setup and maintain my own Web sites with quality results. Despite some criticism of open source over the years--more and more commercial (and government) developers are choosing it.

It's hard to argue against the benefits of free software, especially when results show that the software does what we expect, often exceeds expectations, and provides more opportunities for expansion than many proprietary products. While relative newcomers Drupal and Wordpress lead the pack for CMS offerings, open source mainstays such as Linux and Perl have been around for many years--not only surviving, but thriving over time. In a study by Amit Deshpande and Dirk Riehle of SAP Labs, LLC, Total Growth of Open Source results have shown that "the total amount of source code and the total number of projects double about every 14 months." Open source enables freedom for both users and developers to move & change quickly when needed, as well as providing more flexibility with software decisions such as to upgrade or not to upgrade. It's really no surprise that businesses and individuals are moving to open source at exponential rates.

Of course, Open Source has always been very much associated with Free, although there are other solid reasons to choose it beyond its cost. The pool of development resources is not limited to a specific company or provider, but instead is seemingly unlimited. As a specific open source project becomes popular, more and more developers start contributing, growing and adding to the code. Not only do they enhance the software to make it better for everyone, but they also create markets for their own support services. The better the code is--more people will use it-- and the more support is needed. Large developer communities have evolved around each software project, contributing to its growth, and administering its support. These open source communities are continually coming up with new innovations, powerful add-ons, extensions, and effective tools.

With so many open source choices available, even the ubiquitous LAMP stack (Linux, Apache, MySQL, and Perl) has come to be accepted as generic term for any completely open source application stack--substituting interchangeable parts from other sources that include "PostgreSQL, SQLLite, Apache Derby," as well as "PHP, Python, Ruby, Groovy and JavaScript." Even behemoth Microsoft has entered the game with their own Open Source CMS Platform.

Additionally, interactive ad agencies are able to offer their managed computer services at lower rates when developers take advantage of Open Source technologies. This enables clients to do more within their budgets. Every size company can now take advantage of Website integration, online advertising, and interactive media development due to the emergence of open source and accumulation of knowledge brought to us by the developer community. Businesses across industries are now embracing these technologies, taking advantage of interactive media, and using a more integrated approach to marketing with the vast number of new tools that are now available from these creative, innovative communities of developers.

Drinking From The Fire Hose

Tuesday, October 27, 2009 by Tom Kirszenstein

I've been hearing the phrase "Drinking from the fire hose" more often than usual lately. The curious thing is that it's coming from Interactive Media Professionals (including myself), as much as from end users. With the exponential growth of the Internet and its related technologies, we now have access to more information, in more places, in more ways than ever before. Web 2.0, Social Media, Application Software Development, Mobile and related technologies are having a profound impact on Interactive Marketing Strategies. Many agencies are capable at traditional & online media marketing, or they may have strong technical capabilities--but, it is rare to find an agency that has all of these abilities and deep technical resources such as Definition 6.

To follow the fire hose analogy--anyone faced with that situation would get out of the way. The high volume and velocity of incoming data require some type of control and direction to be useful to ourselves, our clients, and our business.  Developers, interactive designers, and marketers are faced with the same questions as consumers--how to manage the onslaught of incoming information. Interactive Ad Agencies are faced with the additional responsibility of creating new tools to distribute information in a clear and meaningful way. These interactive professionals are the firemen holding the hose. 

At the height of the dotcom boom, an old colleague used to remind me that technology is simply a way of doing things. As the old broadcast model of advertising becomes obsolete, and user discovery & social interaction drive engagement, the function of marketing itself must now change to meet these communication challenges. This new model now poses new questions about where marketers should be, how they communicate, and when that interaction will occur.  I still remember the first  7-Eleven convenience store that opened in my neighborhood, and discovering that name comes from its operating hours—--it was a big deal to be open until 11PM! Marketers didn’t create more ads to attract customers from 9-5, they simply changed to meet customers on their own terms.

Integrated interactive marketing campaigns must be open and immersed in the culture to create value and be relevant. Successful marketers are positioned alongside their target market, making use of tactics such as Branded Content and Branded Entertainment to engage the user, enabling them to discover that value on their own, and decide what truly fulfills their needs. This is not an easy task, and creating meaningful user interaction grows out of qualified analysis of users and their interactions. Those of us in Media and Advertising have been exposed to these ideas before, but never before have these been more important to interactive design. Today's consumer has become a partner in the design process, and defines how we approach our interactions with them. Social media tools such as MySpace, Facebook and Twitter provide marketers with a limitless cache of information to help segment, target and engage users as never before— which only highlights the need for efficient processing of data.

Our obligation to clients is to find the relevant information, manage and organize it, and disperse it to potential customers.  To do this, we interpret client requirements and translate those requirements into a meaningful Interactive Experience. We need to collect and analyze enough user data to create strong, branded messages that reach the intended target. In addition, we must combine data with the tools and applications that make it meaningful to those target consumers.

In this new age of discovery, the true Integrated Interactive Agencies are taking the time and effort to find the tools necessary to do the job, or when needed, create them. With information coming constantly from every direction, those who are efficient at organizing, managing, and presenting it will be successful. Otherwise, we're just spraying a fire hose.  If we attempt to do that, consumers will just get out of the way.

Plan now for a successful holiday season at your website

Wednesday, August 5, 2009 by Lynn Moss

MarketingSherpa released its 2009 eCommerce Benchmark Survey and reminds us that we should be gearing up for what is projected to be an improved holiday season: up 9% over 2008.  Nearly 1,500 eCommerce marketers rated tactics for improving website conversions.

1.  Perpetual shopping carts

These take many different forms:  from a simple note that there’s a product sitting in the cart to dynamic overlays showing images of the product, price, and estimated shipping costs.  The perpetual shopping cart keeps the purchase in the mind of the customer; that psychological anchor helps guide them back to the purchase.

2.  Website search

Consumer research suggests that almost 50% of shoppers prefer internal search over traditional menu options.  This number naturally rises when they have a specific product or brand in mind. 

The first priority is to test your internal search regularly to ensure that it works effectively. Second, examine the different business factors that can be used to optimize internal search results.  Some marketers use a ‘last in-first out’ method to move inventory, while others use their analytics and database systems to sort products by profit margin.  The choices are as broad as your technology and creativity.

3.  Enhanced display

Consumers are enthusiastic about getting multiple, varied photos of a product.   People want to know as much as they can about a product, and even static images can help.  Showing videos how to use products or explaining complex features can bring products to life for the user.

Definition 6 is an Atlanta ad agency and has extensive experience in building and designing eCommerce websites.  We can improve your Search Engine Optimization.  We are experts in Google Search technology and can implement search at your site.  We can also help you with your interactive advertising campaigns and targeted email marketing.  Do you need a mobile advertising strategy?  We can help!

Benchmark For Success

Friday, June 19, 2009 by Mike Reese
In my previous post regarding the need to include auto-generated emails within a email marketing strategy, I reflected on the lack of love given to emails automatically generated through end-user website activity. It's time to give benchmarking some love too!

The promise of a new web project or marketing initiative leaves stakeholders dreaming of online success, higher conversion rates, higher traffic volumes and positive bottom line results. Quite often, the strategy for measuring success gets lost in the shuffle.

Some of you reading this might be thinking, "Why waste the time? Higher conversion equals success." In some cases you may be right on track with that thought, but most of you probably know it's more than that. Success can be measured in many ways, I'll get into that in second. But understand that it's worth a deeper dive into the metrics that are important to you, your company or your industry, before you start on a new initiative. Ask yourself what data you'll be reviewing a week after a website launch to determine if you're on your way towards a positive ROI. It might be PPC reporting, website analytics, email marketing, CRM comparison or another set of metrics that is specific to your industry. I've seen it before, 2 months after redesign and stakeholders are trying to figure out what to measure. By that point, you're probably not going to have the baseline data needed to show a comparison. Solution? Benchmark. And do it early. The strategy and planning phase of any project is the perfect time to start thinking about it.

So what metrics should you benchmark? There is no perfect answer. Sally, who manages an online retail business will have different success factors than Frank, the owner of a property management services company. Sally cares about online sales and revenue generation, but Frank wants to see an increase in online lead generation. It can be a daunting task, so here are a few good places to start:
  1. Website analytics - If your initiative includes the enhancement or redesign of a website, start the project with an examination of your existing analytics data. If you don't have any, stop reading this and go get it. Figure out what will be important to you later. It may be as simple as traffic volume, visit duration, cost per ad spend or conversion rates. But you may find a need to collect custom data as well. Almost every analytics package out there has that capability.
  2. External data - In this context, external data is performance data obtained through your CRM package or 3rd party sources. Call center volumes or in-store data would fall into this category. You need an adequate way to access it and you need historical references.
  3. Email marketing - If your initiative includes modifications to email marketing programs, make sure your provider is collecting meaningful data on open and click-through rates. And make sure you'll have access to historical data to create a trending analysis.
There are plenty of other data sources to benchmark against to determine success. The main goal is to ensure you have the data you'll need to measure success after you've spent time and money to get there. And do it early. Your ROI calculation will depend on it.

Social Media for Banks

Friday, May 15, 2009 by Michael Kogon
As an Interactive Ad Agency executive I get questions all the time from various people about eMail Marketing, Search Engine Optimization, Website Design, Social Media Marketing, and Online Advertising. Often times it is from a frustrated marketing manager who says something like: "My boss doesn't get digital marketing and it is frustrating", so one of the things I try to do is help map digital marketing back to a deep seated belief in the executive mind.

Let's take banking and social media marketing, this conversation came up at Mashable Atlanta, "how can I convince my banking boss that social media is something we should use?"  I asked the marketing manager if her boss believed that banking was based on relationships? And of course, the answer was "yes", then I asked if he was one of those bankers that thought it was important to be a member of the right country club, right business club and school alumni network; And of course, the answer was "yes". Well, then it is very clear to me that the banker was the perfect candidate for social media marketing, because social marketing is about "RELATIONSHIPS" and the banker clearly believes that you need to have a relationship with your customer and prospects. So I pointed out that we should talk to the boss about joinning the best new club in town, "the social media networks" - be it Facebook, LinkedIn, or Affluence, it was the new club where RELATIONSHIPS were made and strengthened.

We will see how the conversation ultimately goes with her boss, but I wanted to share that the technique to selling Interactive Marketing to management is to start where they are and move from there to the digital world. Check out our thoughts at twitter.com/Defintion6 or my personal tweats at twitter.com/mkogon.

Social Media Marketing

Thursday, April 30, 2009 by Michael Kogon

Social Media Strategy is one of the most interesting things we do here at Definition 6, Atlanta Interactive Agency.  The rise of Web 2.0 Applications as commonplace within our daily lives has made Socail Media mainstream.  Sometimes we are asked how can we use social medai to improve search engine optimization and other times we are asked how can make social media fit into an integrated online marketing plan.  But it is a daily topic of conversation and I've found a really good report from destinationCRM.com that talks about a 5 year forecast for social media. The key points from the author, Jessica Tsai citing Jeremiah Owyang, are:

The report breaks down the past, present, and future state of the social Web into five overlapping eras:

1. The era of social relationships: Beginning in the mid-1990s, people signed up for online profiles and connected with their friends to share information.
2. The era of social functionality: As it exists today, social networking is more than just a platform for "friending," but one that can support a broader array of what Owyang calls "social interactive applications." However, identities are essentially disconnected silos within individual sites.
3. The era of social colonization: By late 2009, technologies such as OpenID and Facebook Connect will begin to break down the barriers of social networks and allow individuals to integrate their social connections as part of their online experience, blurring the lines between networks and traditional sites.
4. The era of social context: In 2010, sites will begin to recognize personal identities and social relationships to deliver customized online experiences. Social networks will become the "base of operation for everyone's online experiences."
5. The era of social commerce: In approximately two years, social networks will be more powerful than corporate Web sites and CRM systems, as individual identities and relationships are built on this platform. Brands will serve community interests and grow based on community advocacy as users continue to drive innovation in this direction.

So if we are doing a good job of being Interactive Marketing Strategists to help prepare our clients for the "era of social context" and upgrading our customer's sites to incorporate OpenID and Facebook Connect today. This will help them meet their customers where they are and with what they are doing online today.  I'll talk more about being ready for your customer in some future posts.

Introducing the Interactive Roadmap

Friday, April 17, 2009 by Ira Gross
The mantra of our time seems to be “do more with less.”  Nowhere in business is this sentiment more pronounced than marketing.  With the economy in free fall and marketing budgets slashed to the bone, maintaining market share, let alone growing market share, is more difficult than ever.  Enter the Interactive Marketing Roadmap.

One of the keys to “doing more with less” is reuse.  Most marketing organizations spend a lot of resources developing marketing collateral for various tradition channels.  These artifacts include direct mail pieces, television spots, brochures, catalogues and the like.  The goal of the interactive marketing roadmap is to identify the optimal re-use of these items on the web.  The challenge is to employ limited incremental spend to leverage existing assets created in traditional channels for re-purposing in the web channel.  Definition 6 has spent a lot of time and intellectual capital trying to address this challenge.  Via our Interactive Marketing Roadmap, you can get the benefit of this cumulative effort and knowledge base.

So let’s start with a simple example.  Your company is about to launch a new product, so the marketing manager has created a new direct mail piece to explain the offering.  For educational purposes, let us say that it cost one dollar for the design, development and distribution of the direct mail piece.  And let us also assume the target market for this effort is 50,000 households.  That would equate to a cost of $50,000 to reach 50,000 prospects, or $1.00 per prospect.  If the piece got a 2% conversion rate, the program would be considered wildly successful.  More likely, most of the direct mail pieces end up in the circular file.  And identifying the one’s that didn’t is no easy task.  Plus, the “shelf life” of the entire promotion is no more than a week or two.

Now, let us leverage the Interactive Marketing Roadmap.  In this instance, we would identify the best re-use of the promotional direct mail package for the web.  First, we would most likely turn the direct mail copy into a targeted email marketing campaign.  The cost to turn the direct mail content into an email friendly version is a few thousand dollars.  Then there is the cost of the email blast, usually no more than pennies per email.  So we can spend $5,000 to make the direct mail piece email friendly, and spend an additional $2,500 on email distribution.  At that point, we can blast the email to 100,000 prospects for roughly $7,500.  Hence we tripled the total audience of the initial direct mail piece for an incremental spend of less than 20% of the cost of the original direct mail piece.  And click through and conversion rates from targeted email marketing campaigns is in the 4% conversion range.  At even less incremental cost we can add the direct mail piece to the website as new and additional content.  This will boost natural SEO results.  We can also allow the promotional coupon to be live on the website for an extended duration, thereby increasing its shelf life.  And through all of these initiatives, we have the added value of web analytics to give us insight into who is actually receptive to our overtures, so we can do even better next time!

Now, imagine that you have multiple brands, each of which employ a wide range of traditional marketing tactics, and the messaging of those tactics varies by market.  The Interactive Marketing Roadmap will literally map out the alignment of traditional and web programs across all of these brands, assets and markets to create a uniform, comprehensive marketing and tactical strategic plan.  And we can create this plan in matter of weeks.  That enables the marketing department to get the benefit of this analysis for the duration of the year.  I consider that a prime example of “doing more with less.”  And Definition 6 is the only online ad agency to offer such a service.

Not sure why people think that advertising alone should support a website

Friday, April 3, 2009 by Lynn Moss

A client sent me two articles to react to about online advertising.  The title that I chose for this posting states my position:  I'm not sure why people think that advertising alone should support a website.

The first article is from The Economist and is entitled The demise of a popular but unsustainable business model for the Internet now seems inevitable.  This is one of the best articles I've read that explains the reality of Internet business models, whether realistic or not.  Read the entire article at www.economist.com/opinion/displaystory.cfm?story_id=13326158.

Great explanation of the dotcom crash…
Firms sprang up to offer content and services online, in the hope that they would eventually be able to “monetise” the resulting millions of “eyeballs” by selling advertising. Things did not work out that way, though, and the result was the dotcom crash.

…and of the Web 2.0 bubble…
Google’s ability to place small, targeted text advertisements next to Internet-search results, and on other websites, meant that many of the business models thought to have been killed by the dotcom bust now rose from the grave.

….and economical realities.
The idea that you can give things away online, and hope that advertising revenue will somehow materialize later on, undoubtedly appeals to users, who enjoy free services as a result.  Ultimately, though, every business needs revenues—and advertising is not going to provide enough.

The second article is a provocative one entitled Why Advertising Is Failing On The Internet and states that advertising cannot fully support the Internet.  Read it at www.techcrunch.com/2009/03/22/why-advertising-is-failing-on-the-internet/.

Websites need to sell real products, services, information or 'access' to information like TripAdvisor.com.  Or, offer an 'experience' like LinkedIn, Facebook, YouTube, or World of Warcraft.

It's true that most people don't trust ads, online or offline.  They don't 'want' them or 'need' them.  The Internet allows users to get information from a variety of sources and from sources they trust.

But, no company expecting to maintain market share in today's economic environment is going to say "Stop telling potential customers about us." 

Organic search, paid search and display banners can increase awareness and conversions even in today's climate.  Display banner advertising works because it reaches users where they are on the Internet.  You don't advertise just with your name on the building.  You advertise in high traffic areas, too.

How does Definition 6 ensure that online advertising succeeds for our clients?   First, we're big into collaborative strategy.  How can you differentiate yourself?  How can we build synergy with your other initiatives?  Who should you target with banners?  What should the messaging be?

Bottom line:  Appropriate targeting and messaging still works online.  We go beyond traditional banners; we use rich media to make the experience engaging and interactive.

Evaluating Corporate Email Programs

Friday, April 3, 2009 by Gabe Rand


I was recently reading an article on Marketing Sherpa which was discussing their latest email marketing summit.  The article had a number of great insights on steps companies can take to improve their email programs.

The article served as reminder of how easy it is to become engulfed in the day to day or routine of your email program and how important it is to take a step back and examine the program as a whole.  Taking the time, even if it is quarterly or annually, to ensure that the email communications you are sending are both relevant and timely to your customer is imperative. 
Let’s take a look at a company within the retail industry; company A.  For years they have sent weekly emails to their customer list.  The weekly email is always composed of three offers.  Open rates are varied within a certain range, but are not showing any improvement as the program matures.  One cause of this lack of progress may be that the company has never taken a step back to evaluate who they are communicating to, why their consumer wants to hear from the company and how often this consumer would like to hear from them.   By answering these 3 fairly simple questions the company can begin to make program improvements.
1. Who are you communicating to?

This question is key to any successful email program.  It allows you to begin the process of segmentation at a base level.  Many times this data is a part of the enrollment process or may come from your CRM; some examples: is the customer a man or a woman, what is their age range, what are their interests (related to your products), do they purchase for themselves or for others, are purchases based on events (birthdays, anniversaries, etc), there are multitudes of questions you can ask which will help you to learn more about your customer. 


2. Why does the consumer want to hear from you?

Different customers are looking for different experiences with your brand.  Some may only want promotional communications – they only want to transact with your brand.  Other customers may be less interested in promotions and more interested in related lifestyle information.   Creating these differing communications and allowing recipients to choose which message they receive empowers the user and should improve both the short and long term stats of your program.

 

3. How often does the consumer want to hear from you?

How many lists is your customer signed up for?  How many emails are they receiving daily?  One way to ensure that you are not the list they unsubscribe from due to irrelevant and untimely communications is to give them the option.  Ask the consumer how often they would like to receive communications from you. This puts them in control.  When they receive a message from you, whether it is weekly, daily or monthly they have asked for that email and expect it.

By tackling the three issues above you can make great strides in your email program.  The main takeaways here are to know as much as you can about your customer – tailor your communications based on this information and to put the in control – allow them to “opt-in” not only to being on your list, but also to the frequency and types of communications they will receive.

 

Seven Top Online Marketing Trends for 2009

Wednesday, April 1, 2009 by Michael Kogon

Business Development Exec, Rhonda Vincent, shares with us the 7 top online marketing trends for 2009…

For online marketers 2009 will be a challenging year, they’ll need to build the basis for future expansion, leveraging social media, emerging technologies and vendor partners who are thinking about their business and find ways to maximize their budgets.  Here are 7 online marketing trends for 2009 that I came across on a ClickZ report:

• Increase customer retention efforts by marketing to your existing customer base – it’s cheaper and more effective because you know who they are and you understand their behavior.
• Create more attractive content – it will engage your customers and will help with your search engine optimization marketing
• Develop targeted marketing campaigns across a variety of mediums…e-mail, text messages, instant messages.
• Leverage online communities such as LinkedIn, FaceBook, Twitter…
• Increase your Web Analytics efforts
• Enhance search marketing advertising to expand across social media, mobile, and local search.
• Continue to integrate distribution channels despite higher cost

Interactive Ad Agencies like Definition 6 can leverage this insight to maximize your spends with the best ROI to get you through this year and still plan for 2010 initiatives.
 

Best Practices for Display Banners

Tuesday, March 31, 2009 by Lynn Moss

PointRoll hands out nifty little notebooks with the first page filled with Best Practices for Display Banners.  Here's a summary:

1.  Keep the campaign objective and key metrics in mind when designing banners.   Use more than one panel for displaying a lot of info or you want user interaction and engagement.  If direct response is desired, one action-focused panel is most effective.

2.  Banner animation should not be too slow or too fast; the call to action should appear immediately.

3.  Give the user a compelling reason to rollover with a clear, prominent, and relative call to action.

4.  Rollover hot spots should be as large as possible and easy to see.  On most sites, the rollover max spec is 33% of the banner.

5.  All panels should be accessible from any other panel.  Use horizontal hot spots on horizontal ads and vertical hot spots on vertical skyscraper ads.

6.  Ideally, the entire panel should be clickable, and also use a well-defined click button.

7.  Include a "loading" message that appears as the video streams in.  Users with slower connections will know the video is coming.

8.  Use video player controls for optimum usability - pause, play, and volume.

9.  Video should auto play upon user rollover.  Requiring users to "click to play" reduces video plays.

10. After video completes, include compelling, relevant call to action.

More Best Practices for display banner ads are listed at http://www.pointroll.com/best-practices.aspx.

Definition 6 can help you craft your online advertising strategy, whether it is banner ads, organic or paid search, or email marketing.  We negotiate with vendors to maximize your media spend when developing Media Plans that meet your objectives.  We design and build ads and deploy them, working with partners, such as, the search engines and PointRoll.  We do it all!

Consumer-Goods Makers Using Targeted Email Marketing

Sunday, March 29, 2009 by Michael Kogon

Definition 6 Client Manager, Ira Gross, discovered an enlightening article in the Wall Street Journal around the impact of implementing overnight sends for email marketing newsletters.  The article mentions that companies who execute marketing programs in concert with their customers pay cycle are yielding better returns than performing promotions without paying attention to that cycle.  A few items worth mentioning from the article:

1. People buy bigger ticket items closer to payday
2. People spend less at the end of the month
3. Aligning promotions and offerings to pay cycles yeilds stronger sales

Given the current economic situation, firms need to understand their customers cash on hand and run appropriate promotions.  If you are running tartgeted email marketing campaigns, this article is definitely worth checking out.

Internal Enterprise Search

Monday, March 16, 2009 by Graham Street

Our society has become accustomed to instant access to relevant information within moments of thinking of a question.  Even the slightest curiosity can easily be satiated by launching a web browser and typing a word that seems to represent what you're looking for.  Search engines have been around for ages-- and the way search results appear on a web page hasn't changed a great deal in the last 10 years.   It's still just a page with small paragraphs, underlined links and bolded keywords.  But dramatic improvements in search result relevance have changed the landscape of information pursuit.  What used to be considered "resourcefulness" in the ability to dig up obscure yet valuable information has become the norm, completely accessible to the average computer user.
 
Google has ushered us into this world of information access.  They've trained us to expect to find what we're looking for within the first page of results.  I find it frustrating to even have to read beyond the first few results.  Once you have to click beyond the first page of search results, you are considering whether you might have made a bad choice in what keywords you chose to search for. 
 
So how can you leverage this Google phenomenon in your business?    It's about leveraging the fact that everyone now knows how to use the Google user interface.  What if you were to offer that same familiar user interface to your employees?  They're already trained to form the appropriate "question" to type into the form, you just need to point them to your companies own Google.  Imagine giving users access to SharePoint sites, internal wiki's, company documents or even purchase orders without needing to publish another document explaining how?  How much do you spend on putting together documentation specifically geared to the "lowest common denominator" users?  Thanks to Google's enterprise technologies, you don't have to any more.  You can hook it up, turn it on and turn them loose.

And, people don't just search for web pages containing information.  They even use Google as an internet "quick-launch."   I was perplexed the first time I saw someone Google (yes, it's a verb too) "facebook.com" and click the first link.  Why not type it into the URL field of Firefox?  Because if you Google it, you don't even have to type it correctly.  You can completely botch the spelling and still find exactly what you want.  Furthermore, you don't have to guess on whether it's .NET or .COM or .BIZ and risk accidentally ending up on some unpleasant website that has nothing to do with what you're looking for.

There's another plethora of value and excitement in the Google OneBox features.  Although this isn't quite as well known as Google itself, most people have experienced it before.  You Google "MSFT" and you get the current stock quote for Microsoft Inc.  Or you Google "Weather 30306" and you see the Atlanta weather appear in a small comic-strip form across the top of the search results.  These aren't web pages so how is that information getting up there above the search results?  This is the Google OneBox.  It allows you to connect your enterprise Google Search Appliance to other sources of real-time information - SAP, CRM, ERP, Sales Force, etc.  You can add a connection between your Google Search Appliance and Sales Force to enable you to find contact information that is stored in SalesForce.com, by simply typing in the person’s name or some other associated information.  There are lots of things going on behind the scenes-- XML moving between these systems,   but that doesn't really matter.  The point is that you get your information without having to go into Sales Force.  Read our detailed document on the Onebox to dive into the details.
 
This is starting to sound pretty compelling, right?  For the accounting types, it's not a hard sale as it's going to deliver improved operational efficiency, reduced cost of infrastructure, and reduced complexity of internal data access.  The other half of your organization will be benefiting from the value of information that previously was just not accessible without substantial and cost prohibitive efforts.      Your newest client will find your most recent proposal was right "on the mark"…all because the business development executive was able to find previous RFP responses that your agency has delivered over the last 5 years.     
 
It's hard to imagine areas of your business that wouldn't be affected by implementing such a game changing device.  Definition 6 can work with you to implement Enterprise Search Solutions, helping your company leverage the power of Google Search.    We're certified Google Search Enterprise Partners, trained at Google Headquarters in Mountain view, California.  We have a team of top solutionists that are among the most experienced in enterprise search field.

Gain Insight On Your Next Email Marketing Campaign

Wednesday, February 18, 2009 by Michael Kogon

Definition 6 Client Manager, Gabe Rand, on the impact of implement overnight sends on your next targeted email marketing campaign...

I recently read an article on the Marketing Sherpa site about how a company using email marketeing services ccontinued to test email send times after a previous test showed a surprising boost in CTRs for messages sent out overnight. They wanted to verify tests of this unconventional time to make sure the rate held up.  What the article points out is that:

1. Varying send times may impact click throughs, even if it does not impact open rates
2. Early morning sends positively impacted click through rates, while making minor impacts on open rates
3. Be sure to not only test send times for the entire send but do a/b or split testing for the same send for multiple times of day.

In summary, continuous testing of an email program leads to additional insights and the more you know about how your consumer interacts with the messages you are sending them the more power you have.  Check out the full article by logging into MarketingSherpa.com.

Geotarget Your Next PPC Campaign

Thursday, January 15, 2009 by Michael Kogon

Project Manager Lisa Seals presented an article to our Client Services group on the effectiveness of optimzing PPC campaigns through targeted email marketing -geotargeting.  The article reinforces the importance of geotargeting to deliver relevant customized keywords, ad copy and offers to searchers in specific geographic locations.

And according to MarketingSherpa’s 2009 Search Marketing Benchmark Guide, marketers agree that geotargeting is an effective tactic that delivers high ROI.

 

Lisa highlighted three major points from the report:

 

1.     In addition to targeting PPC campaigns to searchers in specific locations, ecommerce sites (or other national search advertisers) should also consider geotargeting to optimize their overall search strategy.

2.     Shifting resources to regions that deliver the best performing traffic, or highlight brands based on regional popularity, will deliver the highest ROI.

3.      Always remember to test.  As a geotargeted ad group demonstrates its effectiveness, you can move on to a new region or increase spending in those areas to maximize results.

 

Check out the full article on MarketingSherpa.com to learn how a national jeans company developed a comprehensive search marketing strategy that included geotargeting to advertise a popular apparel of brands in major metropolitan areas.

 

Check out our some of our blogs for information about Definition 6's search engine optimization solutions.

 

 

Email Marketing Campaign Goes Viral

Tuesday, December 30, 2008 by Michael Kogon
Definition 6 Technical Project Manager, Lance King, delivered an article presentation on how a simple execution of permission based email marketing campaign led to increased traffic and lead generation for marketing firm Enlighten.

For years Enlighten was delivering electronic holiday cards, costing the company marketing dollars while gaining very little exposure.  Two years ago, they developed an online “Holiday Party Excuse Generator” which resulted in a viral marketing bonanza.  They reaped the benefits even more when, a year later, traffic spiked despite any additional marketing efforts.  The lesson: if you can create a low-budget campaign that has the potential to get people buzzing about it, sharing it and spreading it, that’s great in any situation but certainly more now that marketing dollars are being closely scrutinized.

Three final points from Lance’s article:
1. Create a timeless, targeted email marketing campaign
2. Create a campaign that is fun and easily shared with others
3. In addition to direct sends, get information out to the press and social media outlets about your campaign  

You can read the full article at http://www.marketingsherpa.com/article.php?ident=30964&pop=no#

Contact Definition 6 today to find out how we help our clients strategize and deliver impactful email campaigns.

eMail Marketing Maybe the Answer

Monday, December 15, 2008 by Michael Kogon
At this Interactive Advertising Agency, we have been writing about how traditional media spending is moving on line. We have not been alone and we do believe that it is a good action to take if you are in Interactive Adversing. However, Pat LaPointe makes a good point last Friday in the article "Fools Rush In -- In Search of Magic ROI", "....beware: nearly EVERYONE ELSE HAS THE SAME IDEA. .....But the laws of marketing physics suggest that more marketers and marketing dollars will rush in to the arena than proven executional avenues can accommodate in the short term. And most of them will NOT bring breakthrough new creativity with them. That will create lots of failure and un-delivered expectations, which in turn may slow adoption of otherwise valuable marketing options." Full Article at: http://www.mediapost.com/publications/?fa=Articles.san&art_aid=96614#comments.

So it got me thinking...what about Email marketing?  The more the idea soaked in the more I liked it. Targeted Email Marketing is a wonderful way to shift ad dollars into digital and avoid being overwhelmed by the clutter. It is your list, your relationships and your message. It might be better than an over priced PPC campaign and a weak display campaign. It certainly will be faster and cheaper to do!

At the same time, if your Interactive Adversing Agency is good at creative, good at media planning and optimization and good at conversion techniques, you might just be someone who can break through the clutter, gain market share and then use Email to crush your competition.

Strategies for Interactive Marketing in a Recession

Thursday, November 13, 2008 by Michael Kogon

Jeremy Bromwell, a Definition 6 Account Coordinator, reported on a Forrester research article...

Because many interactive marketing programs are fueled by measureable results, interactive marketing will survive and even thrive during a recession.

Jeremy covered a few points that have held extremely relevant:

1. Many interactive marketing formats target the decision to buy, rather than just boosting awareness. When people are worried about spending, increasing engagement is more likely to generate sales than shouting about a brand.
2. Predictions are that online display ads won't be hit too hard, money will flow towards search engine optimization solutions and email marketing will increase and social applications will strive in the soft economy.
3. Make sure results-based interactive gets its share of the mix. Your CEO is warning your VP of advertising to prepare to cut spending. You should be whispering in his/her other ear with stats about how your targeted email marketing, search engine optimization marketing, or online advertising programs are paying off. If the dollars get cut, this will keep interactive in the mix or even increase your share of the remaining marketing dollars.

Jeremy's final thought to the group was that interactive marketing initiaves should be top-of-mind during a recession as their measurable results can be used as leverage to hold on to or even expand interactive marketing programs. The ability to tie ROI and ROAS to an interactive campaign is one of the many advantages of the channel.  Also, time to market and refinement cycles are much quicker with interactive and the cost is often lower too!  The full article can be viewed at: http://www.forrester.com/Research/Document/0,7211,45128,00.html 

How to compete in today's ecconomic conditions?

Saturday, October 18, 2008 by Michael Kogon

At Definition 6, I get this questions quite a bit, as an Interactive Advertising Agency we are often on the front lines of business managers arsenal of what to do during troubling times.  Most organizations have a flight or fight response to troubled times and we help both type of customer's needs with our core services.  I wanted to just provide two examples of why I feel the Interactive Ad Agency is a critical strategic asset for marketers today.

If you are one who is looking to "run from trouble", and I mean this to say you are thinking; "The economy is in trouble and I need to pull in the reins on spending and cut costs".  I would suggest you talk to your agency about search engine optimization solutions and move away from paid search as your only expenditure. This will allow you to earn traffic instead of pay for traffic. The effort might take a few months to begin seeing results, but the cost savings over a 6 month period will be dramatic.

If you are inclined to believe that in hard times it is time to pump up the effort. We would recommend that you look closely at leveraging your in-house email lists and focus on email marketing. By simple taking some of your existing offers from your direct mail budget and rapidly moving them to online email marketing you should be able to impact sales within 3-4 weeks and reduce costs per sale by 1/3 to 50% just by channel shifting your efforts to online.

These are certainly simple examples, but I wanted to just wanted to start a thread about what to do in uncertain times. For additional points of view on this topic check out http://www.beyondmadisonavenue.com/2008/10/invest-in-online-advertising-now/ by Brian Yalung.

More to come soon.

Charitable Marketing

Monday, October 13, 2008 by Michael Kogon

Small business owners are affiliating their brand with charities as an alternate marketing channel.  Truth be told, people like to associate themselves with businesses that support causes so it's a win-win for the company and for their target audience.  In an article found on www.frugalmarketing.com, the author details ideas and strategies on how to help businesses expand their marketing opportunities while engaging in charitable giving.  Below are a few key points from the article:

1. Don't hesitate to use charitable marketing because you think it will take advantage of a cause.  In actuality, many charities want to partner with a business and they understand that it is mutually beneficial.
2. When choosing a charity to participate in, look for charities that will not only provide meaningful exposure but also one in which your target audience would be most likely to participate in.
3. Maximize exposure by associating your name with your charity.
4. Partner with a charity to focus on a niche market in order to bring new customers to you and new members to your charity.

Charitable marketing is a great way to optimize your marketing dollars whether that be through targeted email marketing, website development or interactive media.  To read the full article, go to: http://www.frugalmarketing.com/dtb/charity.shtml