Ever since Alex Osborn, the “O” in BBDO, wrote his little book about “Your Creative Power,” in 1948, a lot of people have spent countless hours in “brainstorming sessions” to create the ultimate creative idea or breakthrough concept. Brainstorming according to Osborn means “using the brain to storm a creative problem — and doing so in commando fashion, with each stormer attacking the same objective.” His group approach also stressed that no negative or critical thinking was permitted because that would stifle the creative mind. In fact, Osborn said “Creativity is so delicate a flower that praise tends to make it bloom while discouragement often nips it in the bud.” His technique gained much popularity as it sounds like an inclusive, productive, feel good way to get a lot of ideas quickly. Osborn became the guru of the most widely used creativity technique on the planet and the center of two more popular books in the mid-twentieth century, “Wake Up Your Mind” and “The Gold Mine Between Your Ears”. Today multiple agencies and design firms use his methodology and there are centers of training like the International Center for Studies in Creativity in Buffalo, NY and the Osborn-Parnes Creative Problem Solving Process, which gives credit to him for their existence. Since no idea is a bad idea in this method, group brainstorming is still frequently sold to multinational corporations by a league of consultants all specializing in conducting sessions that promise to make creative ideation a great team event.
I only have one issue with Osborn’s technique. It really doesn’t work as advertised. And certainly is not what makes us so innovative at Definition 6. While it is true that larger and larger teams are required to make advancements in technology, science, and any field with vast amounts of information because one human mind cannot possibly retain it all; this growth of team size doesn’t mean more or better ideation at the core of creativity and insight.
There are many studies to debunk the Osborn brainstorming method, but most telling in my process for creative ideation is the study done in 2003 by Charlan Nemeth of University of California, Berkeley. Her research study divided 53 brainstorming teams of 5 students each into three processes and presented them with the same problem. One third of the team used the no-criticism ground rules approach of Osborn, one third were given no instructions at all on how to brainstorm and the final third were told the ideas should be debated, even criticized.
The results are fascinating. Brainstorming slightly outperformed the groups with no instructions, but the teams given to debate and criticism were the most creative by far. And later, after the brainstorming teams were disbanded, the "debate style" individuals yielded even more ideas. The findings are significant. The very thing that Osborn stressed as inhibiting ideas was in fact more productive. The reality is that we are a culture that thrives on conflict and it can be leveraged as creative force.
So how do you bring the right amount of positive conflict to a team to produce innovation? And when, or with what, process? At Definition 6, we use a briefing or education session to kick off our creative ideation, and then we task the team to think on their contributions before we form assignment teams. A creative brief is like a secret recipe, every good cook keeps a few secrets on how to build their favorites and we do too. I will tell you that we typically build briefs to answer a few key questions that enable us to reach great concepts like the Coke Happiness Machine or the True Blood Season 4 Facebook application.
The idea is to give each team member a minimum of several days to have the opportunity to come up with insights and ideas on an individual basis and present these ideas to their peers. The most single important aspect of creation is the time spent thinking about the creative problem and individually producing insights or solutions. The ideas at this stage are typically not complete and will require further development either in a team or individual session, but like any good recipe, timing is critical to getting the best results. When we reflect on the quality of the ideas we have presented to clients, and those ideas that have been built into customer campaigns in recent years, we see that the time we individually spent to consider, process and form solutions before team interaction, undergoing a critical review and debate, are major factors in our success.
If you are still using the Osborn methodology to create or ideate, you probably are not leveraging your individual talents and might want to consider adding some Socratic methodology to your process, even if you just do “group think.” Next part of this series on ideation, I will discuss our briefing process, how to manage critical debate in a creative setting, and what techniques we use to keep creative discovery and ideation sessions fresh.
"My name is Paul Hernacki, I’m the Chief Technology Officer of Definition 6. I recently had the fantastic opportunity of being able to work and collaborate with our great team that has been working for quite a while now to produce the Timeline Movie Maker Application that was recently released by Definition 6 and Facebook. This experience that we’ve created was to help users create an emotional connection with Facebook as a brand and timeline as a concept. We looked at this opportunity and saw the ability to create a personal and unique story for every single user of Facebook. To be able to look at what they’ve shared with their friends and their family over the years in their time using Facebook and be able to put that back to them in a very simple and automatic fashion that quickly shows them everything they’ve put out there flowing by in a very cinematic way. And then of course beyond on that, to give them the opportunity to make changes to that and share it and turn that into a really emotionally connecting story."
Ashley:
"I think we’ve gotten a tremendous response since we’ve launched. Just within a week we've seen coverage in some of the major publications like Mediapost, and not only that, but within a few days of launch we had over 20,000 Facebook likes on the site itself. I got the opportunity to work with all of our different teams here at Definition 6 - everyone from development, to creative, to post-production - it was an outstanding opportunity to see and work with all of the different talent here, and the project wouldn’t have been successful as it was if we didn’t have input from the entire team. I’m really happy with the response and I think we’re going to see a lot more to come."
Las Vegas, Jockey brief underwear sightings, Tweetups and no sleep means that the Ragan Social Media conference has just ended and, well, forgive me if this post is somewhat longwinded, but I am in Las Vegas this week as Definition 6 sponsored the Twitter lounge at this conference, and still not fully recovered. And more about the underwear sightings later.
I've just absorbed so much great insight it still has my head spinning.
Which actually brings me to the one of the key takeaways from the conference, as Chris Brogan put it best in his closing keynote, "we are in consumption overload." Part of the problem is that we have many tools and channels to communicate that it becomes increasingly difficult to cut through the clutter when you try to convey a message, create a connection, and ultimately drive more sales for your brand. So how can you avoid this?
1- Create good content. It all begins here. From almost every presenter I've listened to over the past day and a half, they all basically said the same thing. From Southwest Airlines whose "Nuts about Southwest" blog showcases customers, to Zappos focuses on the mission to "Deliver Happiness" (not just sell products) with video content, it all results in positive social media conversations, high brand affinity and ultimately- more sales.
2- Use Twitter for Customer Service - this is where many companies can exceed expectations or have a PR nightmare. It's all in the response. Many presenters talked about this, as Zappos mentioned in their closing keynote, their Twitter account is managed / works closely with the Customer Service teams in the organization.
3- Tools are not "neato" - stop focusing on the new shiny app, site, platform and create content that resonates.
4- For lead generation, use Twitter Search vs. "Like-gating" and measuring the value of RTs: Use social media to listen, search for relevant connections and provide value. By understanding what people are searching for, you can then respond to them and drive sales.
5- Video Video Video - Video has the power to connect sight, sound and motion, telling your story like no other medium. Whether you use it as a response to a PR crisis situation, or to highlight the culture of a brand, or even empowering your fan base to create user generated videos that a brand promotes/shares, video has the power to reach us all on an emotional level.
6 - Google+ is a must. This is the first time I've heard practical advice on why Google+ is so game-changing. Search Plus Your World combines search, leveraging the data in your circles, connections, and bring you relevant results with meaning. Every brand should make sure Google+ is on their social media list and do it fast.
Ragan Conferences are chock-full of great communicators, eager Tweeters and a hunger for knowledge.
Not only did Definition 6 host a Twitter lounge, but we also had a raffle going on for the best tweet. The winner was RBelcher3, Ryan Belcher at Jockey, who kept leaving these mini Jockey brief keychains in places around the conference like the Twitter lounge, men's bathroom (so I've heard), conference chairs, the welcome sign and more. By creating these shareable moments and good content sparked many Ragan attendees to "LOL" and RT the images, and we applaud you for doing so. With a conference focused on creating content, it couldn't have been a better fit (insert underwear pun here).
I just got back from the Social Media Strategies Summit on Las Vegas, a great event put on by GSMI. Our VP of Strategy and Account Services, Paul McClay and I presented on “How to Create Content That People Want to Share” to a highly engaged group of people that are all doing some amazing things in the social media space. We talked a lot about how creating shareable content really starts with understanding your audience, understanding their persona, and realizing the core needs that sharing content really helps to satisfy. We used some great examples where we have been successful with this like HBO’s Trueblood campaign, Coke’s Happiness Machine, and our collaboration with Facebook on the Timeline Movie Maker project.
My main take away from this conference is that there is still a great deal of resistance to the idea of social media being effectively used as a core communications tool in a lot of larger organizations. People in this field still struggle to get the budget, commitment, and trust from their organizations to effectively wield the tool. There was a lot of conversation around the role legal reviews play in trying to protect companies who are in his space.
One of the best analogies I heard was from Jason Seiden from Ajax Social Media, who equated the current social media revolution to the period following the invention of the Gutenberg press…a time of significant change in how people communicated, how information was distributed, how we consumed information, but also a time of much uncertainty, doubt, and fear. The analogy did a great job of demonstrating how that fear of the unknown and fear of change in people’s roles and responsibilities is very similar to what we see today with social.
Jeffrey Hayzlett did a very inspirational key note, reminding us that as marketers, it’s our JOB to push our companies to the edge, and reminded us it’s legal’s job to keep us from falling off that ledge. Hayzlett’s stories of his time at Kodak also did a great job of demonstrating how we, as marketers, still lose sight of the forest for all the trees.
The other hot topic of conversation continues to be around measurement…how can companies measure the impact and ROI of their social media efforts? What are the right KPIs for measurement? How do you target the right audience to the impact of your efforts? Is ROI even the right measurement to be using? I’m not sure anyone came to a consensus as there was much debate over the many theories and approaches put forth by the presenters.
All in all, a great conference, that filled the tank of inspiration and was a great setting collaborate with others in the industry for new perspective and fresh ideas.
As we rolled out the Timeline Movie Maker last week on Facebook, it's been interesting to see my movie, and friends' movies, as a one minute snapshot of our lives. And since Timeline Movie Maker highlights the most engaged photos, videos and other content you have shared on Facebook, it gives you insight into your life - kind of like a mini therapy session that prompted me to go on a 40 day detox from drinking and partying! But seriously, it's a fun way to look back at your Facebook life, and yes, you can edit it after the first time it renders to insert new images, change the music and well, showcase your life's best moments.
Take a look at mine and you can read more about this on my blog for iMediaConnection on what it means for marketers, and how they can use this as an example on leveraging the power of Facebook to create meaningful connections with consumers.
Ok, so the big game was on Sunday, and I could write a blog on how the some commercials were funny, nostalgic, creative and well, how some were just plain boring! And I can link to all the other blogs or articles with the typical "Day After Superbowl" recap of the winners, losers, and most creative spots.
But the most important question for marketers surrounding the Superbowl still remains - what worked? How does a brand measure success? Is it the most viewed ads? The most talked about spots? The ones deemed "winners" by trade publications?
And the biggest question of all...how did the internet and social media impact the biggest advertising spend day of the year? What did the second screen do to the ratings and the advertising results? Were spots released online more well received? Or were those spots not as memorable since the "shock factor" was gone?
Last year, VW released their Superbowl ad "The Force" online and it was a huge success (and to date it has over 50 million views!) Did the strategy work again? Let's take a look.
For this year's ad, they released an online teaser, the full spot online, and then the on-air version aired during the game. Hit or miss? It didn't make the top 10 Superbowl commercials list in social TV that AdAge and Bluefin Labs released. But it did receive over 12 million views for the teaser on and over 5 million views for the full spot on YouTube as of Monday at 4:00pm.
And according to TiVo, it was #5 on top 10 most watched commercials list. And if you checked Hulu's list of "most liked" ads, VW took the top first and third spot.
I'd have to say that this was a win. What works for one brand may not be the best strategy for another, but in this case, VW was clearly trying to reach a social savvy, tech-driven audience and I'd say it worked. Will it make me go out and buy a VW? I don't know. But do I think that the brand has come a long way since "punch buggies?" - absolutely.
Pre-releasing ads does have some sort of a buzz kill for the live viewing, taking the excitement away from seeing the ad for the first time, but it does have merit. Just look at the top three most viewed ads (according to the TiVo report) which did not pre-release online (namely: 1. Doritos: “Man’s Best Friend”, 2. M&Ms: “Ms. Brown”, 3. Doritos: “Sling Baby”).
It certainly raises the bar for the other ads that don't pre-release - they better deliver!! And with the second screen viewing, they may die on the vine before their :30 seconds are up (especially with Twitter putting out 10,000 tweets per second!)
For those who haven't seen any of the ads, you can watch them all on AdAge.com.
Over the last few months, I have been privileged to work with a talented group of people on a new project for HBO Luck. Working together with the HBO Marketing team, Civic Entertainment Group and Live Stream, we created an application for Facebook that allowed people to become involved in the dark, seedy world of horseracing by practicing making bets on old races before accessing the real betting experience that would lead to a 6-race live Race Day event. An event that would not only be Facebook’s first live racing event, but only the second live sporting event aired over streaming video through their site.
And just saying that we all worked hard is a complete understatement. When you’re dealing with any event that has a live component, there is a definite element of the unknown to contend with. So many “what-ifs” to consider that you have to have a back-up plan for your back-up plan. (Or a “what if our lead developer gets kidnapped by aliens” plan, right PH?) But when you’re dealing with a live event that involves multiple remote locations, having that video fed into a streaming player, that aired on Facebook, and then the data sent through separately to be updated in a quick-turn fashion, you almost feel like you can never be prepared enough.
When it all comes together, however, it is exhilarating. And when you are lucky enough to have your favorite bar host a viewing/monitoring party to celebrate it, it doesn’t get any better. Unless you’re this guy who got really excited when “Mucho Macho Man” won in the fifth race.
Edited by Ryan Kantor to fit the new blog template 5/4/2011
Big thanks to Justin and all the folks at Diesel Filling Station for their hospitality, support, and participation – seeing people enjoy something we created makes the hard work worth it.
Last night, Definition 6 hosted the PromaxBDA Emerging Media Workshop to talk about trends for 2012. Presenters ConnectTV, Crimson Hexagon and Google+ talked about what the broadcast community needs to know as they plan for 2012, including how social TV will become more integral into programming, how data (especially social media data) will evolve and the importance for communication planning - right message, to the right audience, at the right time. What truly came out of the event (besides great networking and an excuse to eat pizza while drinking beer and wine) was that unified marketing is critical to the success of any brand. Whether it's on-air content, social media or other owned media online properties, by leveraging the data we can now gather, unifiying your marketing message into the proper channels will exponentially amplify your message and increase awareness around your show, promotion, event or any other marketing objectives.
Google+ showed examples of this by using a simple story about a guy who had just visited Boston, and was asked "how was the trip?" By Google's explanation, the answer is dependent on the person asking the question. If it was the guy's mother, his response would probably be drastically different than the answer he gives to his buddies, or even his co-workers. This idea of the right message to the right audience and the right time, is exactly how we look at marketing and branding at Definition 6. Our unified marketing approach is just that - leverages data to communicate brand messages appropriately to its core customers, in the proper environments and at the right time.
Thanks again to PromaxBDA for hosting their event here at our offices!
Now that the year has begun, here are some 2012 predictions for advertising, media, and emerging trends:
Hi, Michael Kogon here, the CEO of Definition 6, and welcome to our 2012 video blog. I look forward to talking to you about unified marketing throughout the year, and I want to talk and start the year off with six predictions for 2012.
1 - Year of Mobile – easy way to say it, but what I really mean by that is, how mobile influences the way we shop, the way we interface with retail, and the way we connect with one another.
2 - Second would be Social Networks. Not just the mere fact that social networks are here to stay, and that Facebook consumes everybody’s time and life, if you are a meaningful brand you have a meaningful relationship with your consumers enabled by Facebook and others, but the notion that social connections are really informing the way brands and marketers have to work together.
3 – Third would be Video. Just as we are producing video here, we’re seeing hundreds and millions of hours of videos produced, consumed and sent along all forms of devices and airwaves, as 3G turns into 4G, and we end up with very enabled users throughout the country and the planet, I think video is going to be the way we all choose to communicate and connect with our consumers.
4- The fourth way would be the movement of more money into Display Advertising. I think Search is going to continue to be a big deal, obviously we’re going to see a lot of our digital dollars go there, but I think more and more of our money is going to be allocated towards display. Again it’s a little bit of the video, it’s a lot of the social, but more importantly, it’s now brands have figured out how to use display to communicate a deeper, richer message that they can rarely do with direct response search.
5- Fifth would be Turbulent Consumers. I think consumers are going to shop on deal, I think deal sites are still a very good way to stimulate purchase trial. But I think the other thing is that a lot of us are going to feel wealthy, a lot of us are going to feel less than wealthy, at any given moment within the year. I think that kind of turbulence is going to really have an impact on what we have to do as marketers and time our message with behavior we observe our consumers exhibiting.
6- And the last is the Unknown. The prediction of #6 is I’m not really sure what is going to happen in the sense that one thing is going to be an inflection point on the year. Hopefully it’s a positive thing, but it could be a negative thing, like a natural disaster or market correction, but it could be a good thing like the Euro zone corrects itself, the Presidential election shapes up to where the country has optimism. I’m looking forward to this year with you. Please come back and see what our customers, our partners, and what the other people here at Definition 6 have to say. Good luck in 2012.
Definition 6’s Expert-in-Residence Frank Radice and Account Director Michael Sater attended the International Consumer Electronics show (CES) last week, and they are here to tell you about the insights and highlights from the event.
“So, this is Frank Radice down at CES 2012, where I worked on a panel with a bunch of great people from Bravo and Discovery and Yahoo! and Ovation, and we were talking about Social TV, and does Social TV have a legitimate place right now? Can it be intrusive? Is it a good thing?I think the most important thing that came out of all of CES, for me, wasn’t a lesson that I hadn’t already learned, it was just something that I was reminded of, that you can’t make television for the other people that are in these rooms that are here at these conventions, you have to make it for the viewer, or the user, or the person that actually consumes the content.”
Frank: “So Michael, what have you seen here at CES that you liked?”
Michael: “Well, in CES 2012, Frank, what I found really interesting, was the immense number of mobile devices, tablets, phones, and I think it’s going to be very impactful for the social consumer.Whether you are in front of a TV, or you want to grab content off of your television or off of the web, you can now have it traveling with you, which is very powerful.So the consumer can feel more in command of that experience, so if they are watching something in their home, now all of a sudden they can draw up that content on their tablet.In fact, TiVo is having a device where they can push the content from one TV to the next, and also to initial devices like their iPad. Companies such as Samsung are trying to bring that digital experience into everything, where now your washing machine will notify you when you are in another room in the house that your laundry is done.For their primary customer, it’s extremely powerful, that they can now not be a slave to that machine, and they can feel informed at all points in time, with the information that’s relevant to them, when they want it, the way they want it, as they are walking around."
My first trip to CES in Las Vegas feels more like the sandstorm that overtook Tom Cruise in Mission Impossible: it came on suddenly and I left blinded, coated with bits and pieces of silicon.
I have only begun processing the whirlwind of flashing lights called CES and though fortunate to have an opportunity to immerse myself in the future of consumer technology, those 48 hours left me with just as many questions as answers.
Distraction or enhancement? Tech that integrates social:
We are entering a world where we are connected to friends and foreigners and to the internet, everywhere we go. At CES, I saw dozens of new mobile devices and tablet computers in numerous shapes and sizes. I caught sight of the immediate future where new Samsung TV's and "eco-friendly" washing machines offer “Smart Interaction” — a platform featuring gestures and voice controls and facial recognition. I visited TiVo where they demoed DVR video streaming within their familiar TV interface onto their iPad companion app. I listened to a thoughtful debate on the merits of Social Television by a panel that included Lisa Hsia of NBC, Jean-Pierre Lespinasse of BET and, our very own Frank Radice.
Is this a world consumers want to experience?
Yes and no. Consumers expect an exciting world of brands and branded content in motion. But what I saw at CES forced me to catch my breath. I thought of times that I yearned for more immediate connections: finding an out of the way coffee shop; learning more about a talented singer on The Voice; researching food choices on my Weight Watchers app; and sharing a story with friends on Facebook. But when I am watching televised drama (have you caught the GOP debates?), the last thing I want is a social ticker scrolling across the screen. When I am focused on well-crafted TV content or a well-written story on Men’s Health, don’t bother me. Technology, content, and social strategies need to be addictive, not distracting.
Beware being crowned “King” too soon:
Before leaving for CES, I already understood that all media has become social, and social informs all media. But brands and technologies must have an in-depth understanding of their consumers. Listen to your social audience and speak to them in an appropriate tone. I truly think some of the newest technologies displayed at CES will take off, while others will wither away. But, a line between personal technology and invasive technology should not be crossed! The brands that create poorly designed, overcomplicated, and irrelevant technologies that take away from the experience, don’t do enough “right” and that don’t listen to consumers may find themselves with the next Motorola XOOM Tablet (Winner of the Best in Show for CES in 2011).
And yet, CES also showcased how the mobile and Internet revolutions continue to change lives and commerce in meaningful ways. Throughout the convention center the automotive, healthcare, entertainment, online, robotics, and other industries all showcased a present and future of leveraging apps, phones, and tablets to invent new business models striving to better meet consumer needs. The future looks exciting and...exhausting!
We all saw it coming, almost every PC manufacturer followed Apple's lead and launched their own line of thin, light ultrabooks that boot up super fast. A handful have created smart devices that integrate powerful mobile entertainment into fashionable, well designed devices. And Apple's design vernacular was echoed so tastefully that even I, a long-time Mac user was drawn to the devices.
This was also the first time in years that Apple has had such a strong (unofficial) presence at CES, usually only attending the "mac only" conferences that are similar to CES. Despite not having a booth, you can't miss the Apple Products around the floor and it seems the iPad is reigning supreme.
As tablets become more affordable, fashionable and commonplace, how much more connected will we become? We stand at the spark of an increasingly mobile and social era when the barriers of distance come down and the bonds of shared brands, beliefs and desires draw us closer together.
I'm really excited to hear Wednesday's social media success stories. They may not become more commonplace as tablets, ultrabooks and powerful phones are adopted in the coming year but, there will be more opportunities for brands to connect with consumers.
Definition 6 Mobile Expert, Mark Emery, took to the stage yesterday speaking on a Mobile Culture Panel along with folks from Adobe, Samsung Electronics, IBB Consulting. More to come on mobile takeaways in the coming days. You can follow my trip as I tweet throughout the week @msater using the #CES hashtag.
It's pretty cool when you get to work on a project that you know is a hit, a project that you know the client will love, and a project you know will get their fans talking. And sharing. But then you look at your glass and think, "Wow, this Kool-Aid is really great!" and sometimes you forget about what the people out there really think about your work.
And then your project gets listed on AdAge's Top 10 Social Media Campaigns from 2011, and you remember - yea that really WAS awesome. And if your project was anything like our Facebook application "Immortalize Yourself" created to launch season four of HBO's hit show True Blood, then your conversations had something to do with any or all of the following: "vampires, witches, werewolves, Alan Ball, Anna Paquin, Alexander Skarsgard, Ryan Kwanten, Kristin Bauer, Deborah Ann Woll, HBO, Social Media, Facebook, complex Flash layering, detailed motion design, great creative, great script, personalization in full motion video, high availability, cloud farms, CDN's, open source, high performance where every millisecond in processing counts, and integration with multiple SaaS providers and their API's" (quoted from our CTO Paul Hernacki).
Thanks to all those folks at HBO and Definition 6 who worked on this project. And a special thanks goes to the fans - who shared this and have Immortalized Themselves and friends in countless videos over the course of this campaign. In the end, it's all about creating content that is shareable, likeable and "tweetable." We are glad this one did.
Since season four of True Blood is over, we have moved the application from HBO's page to the Definition 6 Facebook page. If you have not already IMMORTALIZED YOURSELF, go there today and make your video. Share with friends. And live on into eternity.
Check out this video that shows some of the Definition 6 team integrated into the "IMMORTALIZE YOURSELF" Facebook Application.
Recently I've been ruminating about social media with colleagues and friends, and I realized that the family dynamic has drastically changed with the evolution of technology, and behaviors we take in social media are very similiar to those that once around the water cooler in the office. For example, watching a primetime television show with your family can now involve tweeting, checking in, and chatting with others in real time about the show, whereas before, these conversations were limited to coversations taking place the next day at work.
In fact, social media provides such immediacy that the water cooler conversations have gone away and are taking place at the virtual "lounge" (aka Twitter, Facebook, other preferred social media platform).
In a recent Jack Myers blog I elaborate on this further, but it definitely has spurred some controversy among my networks.
When I posted the water cooler idea on my personal social media "stations" there were, of course, some contrarians. One said "You're still thirsty after using social media." (funny) But another was even more specific, saying, "I think the whole social media thing is over blown. There was no social media during Tiananmen Square. The Soviet Union fell without Twitter and Facebook. When freedom rings, the masses answer."
True enough....but...
The world saw all that on TV not in the square or at the Wall. And everyone talked about it the next day. Not much changed in China, and the Wall didn't come down because of an outpouring of global social action through moral outrage and word of mouth...it came down because it was time, and Ronald Reagan said so!
Social media is now our most effective "word of mouth tool."
So let me ask you - do you agree with this water cooler analogy?
As holiday decorations in stores change and the first snowfall passes, I can’t help but think about the busiest retail season of the year that is right around the corner. As an email marketer, this means increased frequency, and a higher tolerance to frequency from your subscribers, as well as promotions kicking into high gear. However, as an email recipient, the next few months represent the most clutter I get from brands all year long!
I’ve put together my top 6 tips to hold your holiday (and all campaigns in general) together as you finalize your messaging and creative and start sending messages.
1. Reinforce that you know me and get personal. – Use the profile information you gather and personalize your messages to me. Include my name, information about store hours or shipping windows based on my location, reference prior purchases and cross-sell relevant items to complement what I already own.
2. Understand my buying patterns and deliver timely and relevant messages that match up to them. – If you analyze your data and apply some common sense and a little marketing savvy then it will be easy to segment your subscribers and understand where each group is in the bigger picture. Let’s simplify this: I bought a warm winter coat within the last year (that should last longer than that.) This tells you that I need warmth but probably won’t want the same kind of coat. How do you then sell me winter wear when you have great deals? Market a coat in a different category to me (dress, sport, or something I don’t own), Market other winter items to me – gloves, pants, shoes, etc. if they’re part of your offering. ** The big key here is don’t tell me that the item I bought last year is now cheaper or technology is significantly lagging because you’ll just frustrate me! 3. Give me something exclusive for being a subscriber: value, content, discounts, etc. – Be unique and tie the exclusive content in your email to the action you want me to take (see below.) Don’t have a 20% off coupon in print, social media, email, and on my website. If I don’t get anything special why would I remain a subscriber when there are much more passive ways I can get the same deal.
4. Make me want to open your email and load images with interesting visual design that renders well on my client. – Understand if I’m more likely to read my email on my smart phone, tablet, or computer and design so it looks the absolute best there and be different. Imagine what kind of success you could have if your email was personal, focused, and not cluttered!
5. Share similar peoples comments and feedback that are like me (because I trust them more than you) – Pull in feedback on related items from other channels (social, reviews) into your creative. This is a great way to let your customers be your voice and also grow following and participation in other channels. It also makes the copy more interesting if it’s from a “regular” person.
6. Inspire me to take action and reward me for it! – Use a clear call to action (never more than two though, especially this time of year), make it easy for me to convert, pre-fill my information, and reinforce the fact that you know how I got into your conversion funnel and reward me as I move through the steps (hopefully 3-4 max).
You may think that it’s too late to implement these steps into your holiday campaigns but as with everything there are varying levels of implementation so start somewhere and pull out a test segment. Let performance guide you to continual optimization and really solid insights move your campaigns into 2012 as you are planning that email marketing strategy and calendar.
Since the day I interviewed here at Definition 6, I've heard about the annual Halloween party. It was legendary. By the time January 2011 rolled around there were still decorations on the walls, in people's offices and it was all they were still talking about. So you can imagine the build up leading into this year's event.
With a Vampire theme in mind, our fearless creative team created the "House of Blood," and transformed our NYC Office into a Vampire museum of sorts, equipped with three bars, smoking cauldrons with specialty punch, amazing sponsors like Yahoo!, StumbleUpon, Avid and Bootlegger Vodka, and some pretty awesome costumes!
All the photos are available on our Facebook page. We have multiple albums to view the pictures, including the photo booth shots. Here are some quick links to help you navigate through the albums:
Album one - mostly step and repeat photos Album two - party shots and some great costumes Album three - more party shots...things are starting to get messy Album four - dancing, dancing, Oscar the Grouch, and more dancing Album five - happy party people and lots of smiles Album six - part one of the photo booth pics (there are many!) Album seven - more photo booth pics Album eight - even more photo booth pictures Album nine - the last of the photo booth pictures! Album ten - the Atlanta version!!
The graphics department became the Fang Club Lounge offering an escape from the dance floor in a relaxing room with the Feeding Bar serving Fangtasy Elixir punch.
Yahoo!'s Blood Lab bar offered a Purple Plasma Punch, and Blackout Shooters, with purple light up ice cubes in Yahoo! barware. My favorite giveways were the Yahoo! insta-yodles with five settings on which to play the iconic Yahoo! Yodle.
StumbleUpon's Vampire Slayer bar offered more swag items like sunglasses and koozies, and the photobooth provided fun for all (especially those D6-ers who showed up to work on the day after the party and got to see the photostream on our lobby monitors!).
The weather was challenging to say the least, with terrible rain and wind, and even with a tent and a tarp we had to move the party indoors this year for safety reasons. But that didn't stop our clients, friends and other guests from showing up and dancing the night away.
And to those who have not yet attended, there is always next year!!
The most fascinating part of the past few weeks for me was the realization that with my 36th birthday came the notion that I could have been born and graduated from high school all over again since graduating from high school.
And sure with modern medicine, 55 is the new 40, and with modern economics, 80 is the new 65, really though, it's a lot more fascinating than depressing. Just last month, a friend that I only know from Facebook and Twitter (because most of my friends are now digital), @adityaanupkumar posted the below image:
This made me realize that I never saw the Beloit College Mindset List for the class of 2015. Pardon me for being a bit behind (I never miss this – it's a planner must see) but as the good folks at NBC used to say, "If you haven't seen it, it's new to you." Read it below… or scroll down a bit more to watch the creators talk through it.
The Mindset List for the Class of 2015
Andre the Giant, River Phoenix, Frank Zappa, Arthur Ashe and the Commodore 64 have always been dead.
Their classmates could include Taylor Momsen, Angus Jones, Howard Stern's daughter Ashley, and the Dilley Sextuplets.
1.There has always been an Internet ramp onto the information highway.
2.Ferris Bueller and Sloane Peterson could be their parents.
3.States and Velcro parents have always been requiring that they wear their bike helmets.
4.The only significant labor disputes in their lifetimes have been in major league sports.
5.There have nearly always been at least two women on the Supreme Court, and women have always commanded U.S. Navy ships.
6.They “swipe” cards, not merchandise.
7.As they’ve grown up on websites and cell phones, adult experts have constantly fretted about their alleged deficits of empathy and concentration.
8.Their school’s “blackboards” have always been getting smarter.
9.“Don’t touch that dial!”….what's dial?
10.American tax forms have always been available in Spanish.
11.More Americans have always traveled to Latin America than to Europe.
12.Amazon has never been just a river in South America.
13.Refer to LBJ, and they might assume you're talking about LeBron James.
14.All their lives, Whitney Houston has always been declaring “I Will Always Love You.”
15.O.J. Simpson has always been looking for the killers of Nicole Simpson and Ronald Goldman.
16.Women have never been too old to have children.
17.Japan has always been importing rice.
18.Jim Carrey has always been bigger than a pet detective.
19.We have never asked, and they have never had to tell.
20.Life has always been like a box of chocolates.
21.They’ve always gone to school with Mohammed and Jesus.
22.John Wayne Bobbitt has always slept with one eye open.
23.The Communist Party has never been the official political party in Russia.
24.“Yadda, yadda, yadda” has always come in handy to make long stories short.
25.Video games have always had ratings.
26.Chicken soup has always been soul food.
27.The Rocky Horror Picture Show has always been available on TV.
28.Jimmy Carter has always been a smiling elderly man who shows up on TV to promote fair elections and disaster relief.
29.Arnold Palmer has always been a drink.
30.Dial-up is soooooooooo last century!
31.Women have always been kissing women on television.
32.Their older siblings have told them about the days when Britney Spears, Justin Timberlake and Christina Aguilera were Mouseketeers.
33.Most have grown up with a faux Christmas Tree in the house at the holidays.
34.They’ve always been able to dismiss boring old ideas with “been there, done that, gotten the T-shirt.”
35.The bloody conflict between the government and a religious cult has always made Waco sound a little whacko.
36.Unlike their older siblings, they spent bedtime on their backs until they learned to roll over.
37.Music has always been available via free downloads.
38.Grown-ups have always been arguing about health care policy.
39.Moderate amounts of red wine and baby aspirin have always been thought good for the heart.
40.Sears has never sold anything out of a Big Book that could also serve as a doorstop.
41.The United States has always been shedding fur.
42.Electric cars have always been humming in relative silence on the road.
43.No longer known for just gambling and quickie divorces, Nevada has always been one of the fastest growing states in the Union.
44.They’re the first generation to grow up hearing about the dangerous overuse of antibiotics.
45.They pressured their parents to take them to Taco Bell or Burger King to get free pogs.
46.Russian courts have always had juries.
47.No state has ever failed to observe Martin Luther King Day.
48.While they’ve been playing outside, their parents have always worried about nasty new bugs borne by birds and mosquitoes.
49.Public schools have always made space available for advertising.
50.Some of them have been inspired to actually cook by watching the Food Channel.
51.Fidel Castro’s daughter and granddaughter have always lived in the United States.
52.Their parents have always been able to create a will and other legal documents online.
53.Charter schools have always been an alternative.
54.They’ve grown up with George Stephanopoulos as the Dick Clark of political analysts.
55.New Kids have always been known as NKOTB.
56.They’ve always wanted to be like Shaq or Kobe: Michael Who?
Last week Definition 6 threw a wildly successful soirée in the trendy Virginia Highlands area of Atlanta, GA. Located at The Warren City Club, one of the few members only clubs in the city, the location deemed to be a perfect setting matched with the amazing southern weather that comes along in the beginning of October. If your dying to see pictures head over to our Facebook page to view! It was a great evening to celebrate another year of supreme work with our clients over drinks and some delicious food prepared by the amazing staff of The Warren. The buzz of the night was the brewing excitment over Dad's Garage Improv comedic performance. The party would not have been the same without the fine gentlemen from Dad's Garage. The Marketing team was fortunate enough to attend a show several weeks earlier while in preparation for the party and after all the laughs, they knew the right crew was found for the gig. Shout out to Lucky and the rest of the guys! We also want to thank the great sports for going up on stage and interacting with the show: Jeff Katz & Paul McClay from our Definition 6 family and Amy Pedersen from Coca-Cola. You guys were great!
We are so thrilled that everybody was able to come out and have as much fun as we did. There is nothing better than getting together with our favorite clients and sharing a night of laughs among some of the best people in our business. We're on the edge of our chairs waiting for the next Definition 6 Party... and we can't wait to see you there!
There's been a lot of coverage regarding Facebook's recent changes, but what do these updates mean for marketers? Overall, the key features that Facebook announced place a huge emphasis on engagement. The key takeaway is that it will be increasingly important for marketers to create and share compelling content and experiences on a consistent basis in order to stay relevant.
Below is an overview of the main changes and their relevance for marketers.
Timeline: Timeline will replace users’ old profile pages, and allows users to aggregate and organize all actions taken on Facebook that matter most to them. Users can highlight important life milestones and group content and actions (videos/photos/posts) with that milestone. It also allows users to edit their timeline, even back to the time they were born. Facebook applications can also display actions taken with that app in the timeline (if user permission is granted).
What it means for marketers: Actions that are most important to users will appear on the Timeline – think status updates and photos rather than day-to-day actions like ‘Liking’ a brand. These day-to-day actions will be shown in the Ticker (see description below). That means that brands will need to find ways to appear in the timeline, and one way to do that is by creating social applications that engage their audience.
Timeline cover: (increased image space to customize) Source: Facebook.com/about/timeline
Social Apps: Social applications allow users to add storytelling into their timeline. Think verbs instead of nouns. Instead of ‘liking’ a band, users can express they are ‘Listening’ to that band; ‘reading’ a book, ‘running’ 3 miles, etc. Additionally,now brands can create custom social actions like ‘flying’ ‘cooking’ ‘drinking’ or any other verb. These apps all utilize Facebook’s Open Graph, and users can give permission for these apps to post their activity on the Ticker and Timeline.
What it means for marketers:Brands have the opportunity to create social actions through branded applications. The action won’t only say “Ashley ran,” but “Ashley ran 3 miles with Nike+.” All of these actions will appear in the Ticker (see below), but brands can request that the actions appear in the Timeline (increasing exposure). The goal for brands will be to generate frequent actions within users’ timelines.
In addition to creating branded applications, advertisers will be able to deliver sponsored stories against social actions, and even segment for more accuracy. For example, it will be possible to promote to all "listens" from the band Coldplay. The new sponsored stories will only be generated from applications, but advertisers don't need to own the app where the action takes place to target against the behavior.
Example of social apps within a user’s Timeline: Source: Facebook.com/about/timeline
News Feed update & Ticker: Facebook updated the news feed, changing how stories are presented to users. The Facebook homepage is now organized by Top Stories and Recent Stories, with Top Stories being displayed much more prominently than recent stories. The first updates that a user will see when logging in are the most relevant posts since their last visit – whether that was 3 days or 3 months ago.
Facebook’s algorithm will play a role in determining what are “Top Stories,” but users are able to edit their feeds, either by unmarking a Top Story, or marking a Recent Story as a Top Story. (Screenshot below). Facebook will then learn from this behavior and servethe most relevant content as Top Stories.
Ticker – Facebook has also added the “Ticker” to the top right corner of the newsfeed. The Ticker streams live updates – think day-to-day activities like tagging a photo, liking a brand, commenting, and other Open Graph actions. The thought here is that less important updates are displayed in real time, and don’t distract users from the more relevant stories. Users can join the conversation by clicking on one of the stories in the Ticker.
What it means for marketers: Users now have more control over their news feed, so it becomes more important for brands to share compelling content (rich media, like photos and videos, help to naturally boost EdgeRank – Facebooks algorithm). Brands with irrelevant updates will have lower visibly (but will still appear in the Ticker). Facebook's EdgeRank algorithm will play a major role in determining whether brand updates are seen, but branded social applications and sponsored stories can increase the likelihood of a brand message reaching a mass audience.
The days of an artist continuously, if ever, going platinum and multi-platinum are behind us, but that doesn’t mean the people aren’t listening. Existing and emerging platforms continue to help shape the music business every day. Take for instance a young new hip hop artist out of Pittsburgh who at the tender age of 19 has over 135,000,000 YouTube Views on his channel… and he is not signed to a major label, but has stayed loyal to his independent label Rostrum Records.
How did he do it? Social Media. Branding. Engagement.
Mac Miller has followed suit from those who have just recently come before him and dove head first into the Internet. Releasing his entire music collection to date for free and relying heavily on social media to gain fans. For every 100K followers Miller receives he has put out a free song on his #road2amillion twitter followers. Surpassing 1,000,000 fans on Facebook and gaining a majority of the YouTube views in under 1 year is no easy task even for the biggest social media beast.
His biggest video, “Donald Trump,” has 26,085,243 views.
Even The Donald himself eventually had to put in his two cents. As powerful as Donald Trump is, the video commenting on Mac Miller has about 100,000 more views then all of his other YouTube videos.
This isn’t about videos going viral. Connecting with people is what resonates with me. Miller has branded himself while not letting the conversation between him and his fans become one-sided. He continues to stay engaged with people all over the world (currently on a sold out tour in Europe… independently and still 19 years old.) His fans have been made to feel a part of something through his tweets, music videos, and the brand he has built instead of just consumers of the music. At any given moment people are commenting on his videos and tweeting about him, the fans have been engaged with what he has built. Relevant blogs continuously post content. The more content that is out there the more successful the online presence has become, but the content is fine-tuned and ready to be live, it is planned and well put together.
How does this relate to your brand? Carefully construct your social media strategy, spend time gathering content that your consumers will have a reaction over. Make it so good it will leave them wanting more. Engagement is a word all too often thrown around a room full of marketers, but sometimes the message doesn’t get through because the content is too dry to move anybody. In the 1960’s Howard Gossage said, “The real fact of the matter is that nobody reads ads. People read what interest them, and sometimes it's an ad.” The same holds true today, people still engage with the things in their lives that move them… and sometimes it’s a brand.