As an Interactive Advertising Agency executive one of the things that we have learned is to talk about how "things are different" on the internet.  Certianly interactions in the social medai space are different and web analtics allows us to track differently than traditional advertising.



And from a cost perspective email marketing is very different than direct mail. But it isn't about us, it is about the users. I found these stats interesting.

Generation X (ages 33-44) continues to lead in online shopping:

• 80% of Generation X (33-44) internet users buy products online
• 71% of internet users ages 18- 32 buy products online
• 38% of online teens buy products online
• 56% of internet users ages 64-72 do  
• 47% of internet users age 73 and older buy online

This is According to surveys through 2008 by the Pew Internet and American Life Project and can be found at: www.pewinternet.org

I find these nubmers to indicate that if you are 18 or older you are always more than 50% likely to buy on-line than not and in your peak earning years 80% likely to buy on-line. That to me says that the consumer will buy on line if you make it avaliable - at least better than half the time. Think about that, is a consumer likely to buy from your retail store 50% time if you are in one mall, town, or corner?  Probably, if they see your store, it has things they want and the price is decent (a good reputation helps).

So if you have good search engine optimization, ppc plans, the right amount of online information to engage a buyer and a good reputation witin the social sphere - then you have a 50/50 shot or better. Digital doesn't seem so different at all.

Project Manager, Lisa Seals on viral marketing...

Search Engine Watch recently ran an article on best practices and strategies for creating successful viral marketing campaigns.  If you’re an interactive media agency, interactive ad agency or SEO firm with limited knowledge on your client’s industry, there are helpful sites to help you compile data and uncover information about which sites have influence over your target audience.  For example, this illustration from Quantcast shows monthly traffic for a popular virtual world site.

 

Successful viral marketing campaigns lead to better branding, exposure, and links. The trick is creating the awareness.  Read through our blogs and find out how Definition 6 can help increase the likelihood of success for your next marketing campaign.  Or for more information on Definition 6's services, contact us today.

Project Manager Lisa Seals presented an article to our Client Services group on the effectiveness of optimzing PPC campaigns through targeted email marketing -geotargeting.  The article reinforces the importance of geotargeting to deliver relevant customized keywords, ad copy and offers to searchers in specific geographic locations.

And according to MarketingSherpa’s 2009 Search Marketing Benchmark Guide, marketers agree that geotargeting is an effective tactic that delivers high ROI.

 

Lisa highlighted three major points from the report:

 

1.     In addition to targeting PPC campaigns to searchers in specific locations, ecommerce sites (or other national search advertisers) should also consider geotargeting to optimize their overall search strategy.

2.     Shifting resources to regions that deliver the best performing traffic, or highlight brands based on regional popularity, will deliver the highest ROI.

3.      Always remember to test.  As a geotargeted ad group demonstrates its effectiveness, you can move on to a new region or increase spending in those areas to maximize results.

 

Check out the full article on MarketingSherpa.com to learn how a national jeans company developed a comprehensive search marketing strategy that included geotargeting to advertise a popular apparel of brands in major metropolitan areas.

 

Check out our some of our blogs for information about Definition 6's search engine optimization solutions.

 

 

The best part of having an Interactive Advertising Agency is seeing how leading edge thinking evolves and grows. Years ago we would just talk about eMail Marketing, Search Engine Optimization Consulting, Website Development and hosting services. That was it and then the crash of 2001 came along and Interactive Advertising Agency life became harder and many companies went out of business. If the last two days are any indication of things to come, interactive advertising is going to only become stronger in the next 18 months. Take a look at this chart from Media Daily News:

ZenithOptimedia, GroupM Forecast U.S., Worldwide Ad Recession In 2009
	2008	2009	2010	2011
ZenithOptimedia
U.S.	-3.8%	-6.2%	+2.1%	+2.8%
Worldwide	+1.3%	-0.2%	+5.5%	+5.8%
GroupM
U.S.	+0.3%	-3.2%	NA	NA
Worldwide	+2.6%	-0.2%	NA	NA

Who would want to be in the traditional adverting and media business next year?  Not me, and not because traditional isn't important and can't help brands, but compared to Interactive Advertising - look at this chart from Online Media Daily:

Share Of Worldwide Ad Spending By Medium
	2007	2008	2009	2010	2011
Newspapers	27.1	25.4	23.8	22.3	21.2
Magazines	12.0	11.5	11.2	10.7	10.4
Television	37.3	38.0	38.3	38.5	38.5
Radio	8.0	7.6	7.1	6.9	6.7
Cinema	0.5	0.5	0.5	0.6	0.6
Outdoor	6.5	6.7	6.9	7.0	7.1
Internet	8.6	10.3	12.1	13.9	15.6
Source: ZenithOptimedia

Next year Interactive Adversing will exceed Outdoor, Radio, Magazine and I personally believe by 2011 will be equal to newspaper even if  others don't yet. Look for our upcoming posts on some rapid start programs on how to get involved in Interactive Advertising solutions for 2009.

I really enjoy the field of Interactive Advertising and being the head of an Interactive Advertising Agency as it allows me to see the continued evolution of the digital space.  I found an interesting chart on eMarketer the other day and I wanted to share it.



Look at these growth numbers! I know many of you are saying, wait a minute, we are not seeing double digit growth like the last few years and these projections are down from what they were in August. I know that you are correct, however if you are in the paid search business or search engine optimization consulting business this is a great chart. If you are into email marketing or provide website development services, then this is a very good chart to see.

Most advertising mediums are being cut back and actually declining, most expenses in all departments are being reduced. Our field is still going to grow and growth is always relative. If we grow 7% and the others decline 3% we actually see gains in excess of the 10% spread as compared to total spending. It is just great to be an interactive advertising agency!

Steve West, a Definition 6 Senior Graphic Designer shared this on blogs...
In 1929 Franklin Roosevelt began delivering his now famous fireside chats while he was governor of New York. After becoming president in 1933, he delivered his first presidential fireside chat on March 12 to talk to the American people about the bank crisis. After that, he delivered 29 more fireside chats until 1944. On November 15, President-elect released his first radio address and posted the same address in video on YouTube talking about the economy.

The Obama campaign brought his presidential campaign to the web in a way like never before. It involved a website that solicited $5 donations, a blog that talked about the campaign as well as an in-depth resource about their stand on current issues. This unprecedented approach brought in more support than any campaign before and brought people closer to the candidate. Now that the election is over, President-elect Obama has taken this same initiative and created a new website, www.change.gov. On there you can read news posts, follow blog posts about the transition, learn about the agenda and look at the nominees.

This new spirit of bringing the oval office to the people is an example that companies can follow. A blog is one way to way to connect to your audience and put a face on your company. In this arena, you can easily discuss what you believe and what your goals are. Subsequently, if you are using search engine optimization marketing as a tactic to drive customer acquisition, having a blog will increase your chances of being ranked with the search engines.  Or if you haven’t updated your news section lately maybe a blog would be a better way to show what you’re doing. Just because you haven’t been in the news doesn’t mean you don’t have anything to say or should be saying.

Lori Willard, a Definition 6 SEO Specialist, recently came across an article in Marketing Sherpa that offered a few excellent pointers on optimizing your videos for internet search engine optimization.

Here are a few key points to take away:

• Host an SEO 101 Class for your video production team. Identify the keywords you would like to incorporate and discuss where they can be included.

• Include the term "video" as a modifier in some of your keyword terms. When people search for videos they will typically include the term "video" in their search query.

• Host each video on its own landing page. This gives you the opportunity to add keyword rich META tags in the html along with a unique URL for that page that includes specific terms related to your video. 

• Write compelling titles and descriptions incorporating targeted keywords that add interest to your visitors.

• Add a transcript or summary of your video in text along with the video itself. This is a great way to add additional content to your page and further incorporate your keywords.

• Add an XML video sitemap to your website. Google will allow you to submit a list of URL's that contain your videos, video titles, along with a brief description.

In closing, video files are not only a great way to add another level of engagement to your website, they also can be an integral part of your websites search engine optimization solutions.

Read the complete Marketing Sherpa article here

Social networking is all the rage these days and it seems like the way to take your company. But where do you want to be seen? Myspace has attracted so many teenagers, it’s considered to be like hanging out at the mall and Facebook attracts an older demographic.  LinkedIn.com is the social network for professionals.

Since 2003, LinkedIn has grown to 30 million users in 150 industries. This is a free social networking site that lets users register and network with other business contacts. Within this network, users can search for jobs, business opportunities and other people. Businesses can join and post information about their company as well as recruit users for open positions.

With 30 million users and no cost, it’s a great place to put your company.  Not to mention, it's yet another vehicle for a search engine optimization marketing.

Cecilia Barella, a Definition 6 Account Coordinator, recently discussed an article she read on Marketing Sherpa...

Landing page rules typically say that ad-response forms should be as short as possible and require the least amount of information because extra clicks lower conversions. But what was found is that if you create a process that’s user-friendly and that’s tailored to the customer, they’re actually willing to provide you more information. One example of a company using web search engine optimization is Continental Warranty, an insurance company.  The article says they went from using a one page- one step process to a three page process. Using better real time analytics tools incorporated on their advertising they were able to serve their customer tailored landing pages. 

Cecilia focused on a few key points in the article:

1. Before users get to a landing page you can capture the following information:
- Search keywords that drove them to click on an ad and land on the page
- Time of day they arrived
- Day of the week
- Web browser they were running
  
 
2. Determine the first step’s creative: Keywords show what customers are really interested in, so you know which questions to ask on the first page or which creative and graphics to use. (Make the content relevant to the search that got them there.) Time of day and day of the week can dictate how much information you can serve on your landing page, if it is during the weekend, the user might have more time and be more interested in reading detailed content. Second Step creative will be based on the information provided on the first form and third form is optional.  

3. It is important to keep testing the landing pages, this is where your interactive media agency can make a big difference.  Continental Warranty uses a system that automatically tests landing pages based on different user profiles. Pages that are not performing are removed from the rotation; high-performers are used more frequently. They are also constantly pushing new pages or tweaking existing pages based on targeted consumer information that they gather.

Cecilia's concluding thoughts were that search and website integration of both content and creative can enhance the customer experience.  By investing in your online campaign you can not only improve customer experience but also increase ROI and company revenue.
 
The full article can be viewed at: http://www.marketingsherpa.com/article.php?ident=30758&pop=no#

Lisa Seals, a Definition 6 Technical Project Manager, recently shared an article from Marketing Sherpa that focused on search engine optimization solutions for microsites...

The article talks about companies who have a multitude of dedicated URLs for specific campaigns or product lines have a harder time coordinating search activities and presenting a unified brand.  However - consolidating those sites into one URL poses its own risks – you don’t want to lose the search placements and keyword coverage those microsites have carved out over time. The article offers top tips from a marketer who unified multiple sites and got an 83% lift in organic traffic:

Tip 1 - Benchmark existing sites and search coverage.
Tip 2 - Analyze keyword strategy to develop comprehensive approach.
Tip 3 - Choose an existing URL to host unified site.
Tip 4 - Index existing pages and create a site map for new site.
Tip 5 - Create new content to bridge gaps between microsites.
Tip 6 - Connect forms and calls to action to the right product group.
Tip 7 - Communicate proposed changes internally and externally.
Tip 8 - Use Web analytics to test and monitor new site.

Lisa's closing thoughts were that microsites are a great way for an online agency to segment your online audience, support specific campaigns, and provide targeted content for different divisions and product lines.  However, microsite creep can limit these benefits and should be considered as a contributing factor to your search engine optimization solutions.  The full article can be viewed at: http://www.marketingsherpa.com/article.html?ident=30813#

Jeremy Bromwell, a Definition 6 Account Coordinator, reported on a Forrester research article...

Because many interactive marketing programs are fueled by measureable results, interactive marketing will survive and even thrive during a recession.

Jeremy covered a few points that have held extremely relevant:

1. Many interactive marketing formats target the decision to buy, rather than just boosting awareness. When people are worried about spending, increasing engagement is more likely to generate sales than shouting about a brand.
2. Predictions are that online display ads won't be hit too hard, money will flow towards search engine optimization solutions and email marketing will increase and social applications will strive in the soft economy.
3. Make sure results-based interactive gets its share of the mix. Your CEO is warning your VP of advertising to prepare to cut spending. You should be whispering in his/her other ear with stats about how your targeted email marketing, search engine optimization marketing, or online advertising programs are paying off. If the dollars get cut, this will keep interactive in the mix or even increase your share of the remaining marketing dollars.

Jeremy's final thought to the group was that interactive marketing initiaves should be top-of-mind during a recession as their measurable results can be used as leverage to hold on to or even expand interactive marketing programs. The ability to tie ROI and ROAS to an interactive campaign is one of the many advantages of the channel.  Also, time to market and refinement cycles are much quicker with interactive and the cost is often lower too!  The full article can be viewed at: http://www.forrester.com/Research/Document/0,7211,45128,00.html 

I just had to post some pictures from this weekend with my daughter.  And as a regular consumer of all things American Girl doll, I expected to see something amazing -- meaning "it shocked me".  As in Interactive Advertising Agency CEO, I spend my days developing marketing and ecommerce solutions to drive store traffic. I must admit, that I don't think anyone would have believed me if I had said "we can get parents to pay $20+ to have their child's dolls hair styled" - that will drive traffic. However look at this:





I think that this is a great example of customer insight and if I were their online Ad Agency I would make sure that they search engine optimized for this unique service and offered a discount on purchase with a hair styling appointment. They do a good job doing search engine optimization marketing, but they need to tie it to some offers. I know my house will use them!

James MacAvoy, a Definition 6 Project Coordinator, conveyed his thoughts on an article about search engine marketing he recently read on ClickZ...

As opposed to just bidding on and optimizing for keyword pharases that get the largest number of searches, local companies can bid on highly specific phrases.  This is not only cheaper when it comes to PPC bids but also allows for a higher conversion rate because users who search with these more specialized terms will help find content the user is seeking.

James brought up three key points from the article:

1. Most companies go for keyword phrases that get the largest number of hits, however this can be expensive and have a great amount of competition.
2. Long-tail terms do not get as many searches but since the searches are so specialized their conversion rate is generally higher.
3. Its all about keyword research.  Think of specific terms your customer will be looking for, then specific locations and specific products or services you offer.

James's closing point to the group was that with overall industry declines in traffic it is now important to research alternatives to keep the traffic rising.  Since budget has been a constant concern and many common keyword phrases are taken by portal sites, this may be a cost effective way to integrate keyword phrases that get a better return on investment. The full article about web search engine optimization can be viewed at: http://www.clickz.com/showPage.html?page=3630757

Cecilia Barella, a Definition 6 Account Coordinator, recently discussed an article she read on Forrester...

The Hispanic population is one of the fastest growing population in the US however they are still underserved online. Companies should know that while only one-fourth of Hispanics must be served in Spanish, more than half of online Hispanics would prefer to be served in Spanish. Often due to the uncertainty over the benefits of creating a Spanish-language site, many marketers miss out on this market that is full of opportunities in email marketing, search engine optimization, and website development.

Cecilia focused on a few key points in the article:

1. Spanish-preferring online consumers fit at least one of four criteria . The more
criteria they select, the more likely they are to prefer Spanish over English. More than half of online Hispanics fit into one of these four criteria, and 23% of them fit into three or four of them. The four criteria are as follows:
 
• “I am more comfortable visiting Web sites that are Spanish-language.” Thirty-two percent of
online Hispanics agree with this statement.
• “I get more of the information I need when using a Spanish-language Web site.” Almost 30% of Spanish-preferring Hispanics agree with this.
• “I am more likely to trust companies that have Spanish-language Web sites.” Twenty-eight percent of Spanish-preferring Hispanics agree with this notion, revealing that a Spanishlanguage site is not just about reach but is also about brand trust and customer goodwill.
• Spend at least half of their Internet time in Spanish. Twenty-six percent of Spanish-preferring Hispanics fall into this group.   
 
2. Understand your existing and potential customers to see if their needs match your product or service. For example:
• Attitudes. More than half of Spanish-preferring Hispanics would be more likely to research products online if they could do it in Spanish, and they are more concerned about price than English-preferring Hispanics.
• Demographics. Online Spanish-preferring Hispanics have larger households and more children than English-preferring Hispanics, meaning that messaging around kids and family will have high impact with this group.
• Acculturation.  82% of Spanish-preferring online Hispanics are first-generation in the US. Some sites should not only focus on pushing products to this Market but also educating them in certain processes.

3. Make A Multichannel Spanish-Language Commitment.
Make sure that your Hispanic consumers have a seamless experience across all the channels in which they need Spanish.  Also, make sure that the content is culturally relevant and updated frequently.

Cecilia's concluding thoughts were that competition for Spanish-preferring consumers will accelerate, and companies that get in early with a Spanish language site have an advantage when it comes to building greater brand awareness and relationships within the Hispanic community. There are also multiple ways to do this.  Some examples are: using translator services, having a spanish-language minisite, having a landing page, or a second site.  An Interactive Advertising Agency, like Definition 6, can help you create a winning multi-cultural strategy for long lasting results.  The full article can be viewed at: http://forrester.com/Research/Document/0,7211,42066,00.html

As the holiday season approaches, the prospects for record setting sales appear dim for most retailers.  The economy is, well, you know...  Competition is keen and consumers are spending on necessities, if that.  This will make the 2008 holiday season especially challenging for marketers and retailers.  So for eTailors, and those in the electronic commerce space, getting it "right" this year can mean staying in business, or not. 

So I suggest a pre-holiday, eCommerce audit to ensure a successful holiday season.  Make sure your web site is search engine optimized by reviewing page tags, keywords, meta data and header information.  Ensure your home page has a strong call to action.  Are there special promotions prominently displayed on the homepage and above the fold?  There better be, because your competitors will have that nailed!

Have you checked the web channel integration with your inventory application?  Better make sure that inventory purchased on-line is reflected in your database in near real time, as the costs of returns will be higher this year, with gas prices as they are.

Are you planning special promotions and marketing events in your other channels?  Ensure that the web is being leveraged to support and augment those initiatives.  Are your call center employees up to date with your latest web promotions? 

If your website is hosted by a third party hosting provider, have you alerted them to that great new web promotion you are planning?  You'll need to ensure they can handle the anticipated increase in bandwidth.  Those managed services providers might also offer some ideas on how to keep that traffic even by varying messaging by the time of day and even day of the week.  This will smooth out traffic and promote a more consistent user experience.

And let's not forget the all important email campaigns.  Have you segmented your target audience so they can receive offers indicative of the part of your website that got them to opt in in the first place?  Are you promoting higher margin products so you don't generate a lot of traffic and revenue but no profits?  Are you sending emails often enough to keep your prospects engaged, but not too often that they stop opening your emails?  Can you do timely email clickstream analysis to identify which promotions are generating the most traffic, and stop the low performers and supplement the rain makers?

And have you reviewed your search and SEO strategies?  Will you be doing a lot of paid search?  Buying brand terms, category terms or product names?  Do you have a comparison or analysis regimen in place so you can add to the converting keywords and dial down the laggards?  Can you run timely metrics reports to get a good snapshot on how your website is performing on a daily basis?

If you have not thought through all of these interactive marketing concepts thoroughly, 2008 might be the year you learned a lot more about eCommerce than you bargained for.  And the way 2009 is shaping up, that job search will be long, prolonged and difficult.  So contact Definition6 now, and have us perform that eCommerce audit and tune up for you.  You'll sleep better, outpace the competition and ensure that 2008 is a stepping stone to a more prosperous 2009.

At Definition 6, I get this questions quite a bit, as an Interactive Advertising Agency we are often on the front lines of business managers arsenal of what to do during troubling times.  Most organizations have a flight or fight response to troubled times and we help both type of customer's needs with our core services.  I wanted to just provide two examples of why I feel the Interactive Ad Agency is a critical strategic asset for marketers today.

If you are one who is looking to "run from trouble", and I mean this to say you are thinking; "The economy is in trouble and I need to pull in the reins on spending and cut costs".  I would suggest you talk to your agency about search engine optimization solutions and move away from paid search as your only expenditure. This will allow you to earn traffic instead of pay for traffic. The effort might take a few months to begin seeing results, but the cost savings over a 6 month period will be dramatic.

If you are inclined to believe that in hard times it is time to pump up the effort. We would recommend that you look closely at leveraging your in-house email lists and focus on email marketing. By simple taking some of your existing offers from your direct mail budget and rapidly moving them to online email marketing you should be able to impact sales within 3-4 weeks and reduce costs per sale by 1/3 to 50% just by channel shifting your efforts to online.

These are certainly simple examples, but I wanted to just wanted to start a thread about what to do in uncertain times. For additional points of view on this topic check out http://www.beyondmadisonavenue.com/2008/10/invest-in-online-advertising-now/ by Brian Yalung.

More to come soon.

Gabe Rand, a Definition 6 Client Manager, discussed an article he recently read in Fortune Magazine's Fast Forward...

Why Microsoft needs Yahoo to be competetive. The article discusses that even though Microsoft has caught up to Google search capabilties in terms of results that they are still losing market share.  This is due to a few factors, Microsoft uses live.com, which is relatively new and unknown as a search portal.  Microsoft is also battling the perception that Google is now the Technology giant, even beyond search, which is definitely not the case. For all of these reasons as well as the profitability and associated stock price of that profitability Microsoft will continue to pursue Yahoo's search business.  Microsoft is currently in talks with AOL and Time Warner about acquiring Yahoo's non-search business.

Gabe highlighted a few eye opening points from the article:
1. Microsoft needs Yahoo search to stay competetive.
2. Google is dominating the search market and is looking to partner with Yahoo, which would give an 80%+ market share.
3. Microsoft is willing to deal and push to make this happen.  Clients win with competition, no one wants Google to be the only one out there.

Gabe's closing thoughts to the group were that Google has operated successfully in a single business, search, and done extremely well, but that competition is healthy for web search engine optimization and to help control the costs of paid seo.  The full article can be viewed at: http://money.cnn.com/2008/07/03/technology/kirkpatrick_search.fortune/index.htm?postversion=2008070714

When it comes to a search engine optimization strategy, many of our clients are either puzzled by the ever changing algorithms or mislead by the differences between paid and organic search.  Undoubtedly, there is a great deal of misinformation out there when it comes to search engine optimization marketing.

Lance King, a Definition 6 Technical Project Manager, researched the topic and came across an article written by Michael Estrin who addresses some of the most common misperceptions about search engine optimization marketing.  A common thread that Lance sees when talking to his clients about search engine marketing is that they think that if it’s not paid search, that it’s free.  Depending on the website and the campaign objectives, you will want to budget properly for an SEO program.  Just as important, you need a seasoned SEO consultant on hand who not only understands the strategy behind internet search engine marketing but who also knows how to benchmark and measure your SEO successes.  To read the article in its entirety, go to:
http://www.imediaconnection.com/content/19803.asp

I've been in the online marketing space for almost a decade now.  I still remember the days of of brochure-ware and when the website was just an afterthought.  Today, the web has become the hub for most marketing efforts.  In the world of online marketing and website development, one area that marketers still fall short is embracing the real power of interactive...the constant exchange of value for action taken by the end user.  This ebb and flow of reward for activity is where the real power of interactive marketing lies.

As an interactive media agency, it becomes critical to not only understand where the target is and how to find them, but to understand the context in which the message will be delivered.  Only then can a real value exchange be created where the user is reward for taking the desired actions.   Search Engine Optimization solutions are the simplest example of this...creating targeted landing pages designed to be more relevant to the end user based on the specific search made.  Web Application Development also needs to take this into consideration...when asking a user to fill out a form of personal, specific information, that user should get a result that is personal and relevant to them.  Each exchange of information should reward the user and open up the possibility of taking another action with even more reward.