If you've heard of Content Delivery Networks (CDN) then you probably either work for one or you've had issues with website performance. Or maybe you believe that there is a potential concern with increasing website traffic and how your application will handle it. First of all, if you're facing the fear of an expanding user base, you've obviously done something right. So how do you avoid being the one left holding the bag while end-users fall off your site in droves? Maybe a CDN is the right way to go...but maybe not.

As a Technical Project Manager for Definition 6, I've had the opportunity to work with clients and projects that require, at least, an initial discussion regarding performance, and others who simply do not. Let me focus on those companies first. If you own a lead generation website that leverages alternatives means for producing sales and receives 2,000 - 5,000 unique visits daily, odds are, you're not going to need advanced performance capabilities. If you are noticing issues, then take a look at your production configuration. Are you on a shared solution? Are you serving up heavy, rich media content? Are your servers out-of-date and unmanaged. Take a closer look and you might find that the potentially expensive CDN solution isn't necessary.

But for website owners that are out of capitol to invest in peformance increasing devices for a struggling system, or for those that wish to provide enhanced, rich media content to users, then look at a CDN as a possible solution to your problems. I recently read a post on www.websitemagazine.com by Peter Prestipino in which he introduced TinyCDN (www.tinycdn.com). If you've researched CDN's, you know how expensive it can be, depending on the size of your content and frequency of delivery. TinyCDN is a good example of a feasible solution from a complexity standpoint and budget concerns.

If you're considering one of these options, hopefully you've taken the time to discover what is causing your website's slow performance. What you don't want to do is spend your budget on improving usability and find out after implementation of those changes that users are experiencing the same degraded performance. Take the time to baseline your performance metrics, from an application and server standpoint. There are numerous tools available that can provide these key metrics. Take a look at your analtyics package as well, what is it telling you? Application can't keep up with continuous requests? Or maybe you've had a dramatic increase in requests to view your new product video. If you're in a pinch, give something like TinyCDN a try. A band-aid solution might not be so bad if it's reasonably priced and avoids the loss of users.

A client sent me two articles to react to about online advertising.  The title that I chose for this posting states my position:  I'm not sure why people think that advertising alone should support a website.

The first article is from The Economist and is entitled The demise of a popular but unsustainable business model for the Internet now seems inevitable.  This is one of the best articles I've read that explains the reality of Internet business models, whether realistic or not.  Read the entire article at www.economist.com/opinion/displaystory.cfm?story_id=13326158.

Great explanation of the dotcom crash…
Firms sprang up to offer content and services online, in the hope that they would eventually be able to “monetise” the resulting millions of “eyeballs” by selling advertising. Things did not work out that way, though, and the result was the dotcom crash.

…and of the Web 2.0 bubble…
Google’s ability to place small, targeted text advertisements next to Internet-search results, and on other websites, meant that many of the business models thought to have been killed by the dotcom bust now rose from the grave.

….and economical realities.
The idea that you can give things away online, and hope that advertising revenue will somehow materialize later on, undoubtedly appeals to users, who enjoy free services as a result.  Ultimately, though, every business needs revenues—and advertising is not going to provide enough.

The second article is a provocative one entitled Why Advertising Is Failing On The Internet and states that advertising cannot fully support the Internet.  Read it at www.techcrunch.com/2009/03/22/why-advertising-is-failing-on-the-internet/.

Websites need to sell real products, services, information or 'access' to information like TripAdvisor.com.  Or, offer an 'experience' like LinkedIn, Facebook, YouTube, or World of Warcraft.

It's true that most people don't trust ads, online or offline.  They don't 'want' them or 'need' them.  The Internet allows users to get information from a variety of sources and from sources they trust.

But, no company expecting to maintain market share in today's economic environment is going to say "Stop telling potential customers about us." 

Organic search, paid search and display banners can increase awareness and conversions even in today's climate.  Display banner advertising works because it reaches users where they are on the Internet.  You don't advertise just with your name on the building.  You advertise in high traffic areas, too.

How does Definition 6 ensure that online advertising succeeds for our clients?   First, we're big into collaborative strategy.  How can you differentiate yourself?  How can we build synergy with your other initiatives?  Who should you target with banners?  What should the messaging be?

Bottom line:  Appropriate targeting and messaging still works online.  We go beyond traditional banners; we use rich media to make the experience engaging and interactive.

Project Manager, Lisa Seals, shared a great case study with us that she found on the Marketing Professionals site.  The study talks about how the Days Inn chain uses mobile text marketing as opposed to mass email marketing and rich media advertising to communicate with guests, build loyalty, increase revenue and provide value-add services.  The article boasts text marketing as “customer service 2.0” for the hospitality industry.  Here are a few key items Lisa shared with our Client Services team…

1. Building the opt-in list.  The campaign began by generating awareness for the new texting program - front-desk associates ask guests at check-in whether they'd like to participate.  Special contests are set in place driving people to text (and opt-) in order to win a weekend getaway.  The program was promoted through elevator notices, keycard holders, and other key collateral.

2. Engaging the opt-ins.  The chain implemented a marketing plan of text messages which consisted of general promotions, hotel-specific promotions, and customized messages based on guests’ specific needs.

3. Lessons Learned.  The chain used a double opt-in program to attract only those guests who were truly interested – guests were reassured that their information would not be shared.  The time of day for messaging was considered for nationwide messages and messages were managed on frequency depending on a guest's length of stay.

Days Inn had a 22% increase in room upgrades and substantial increases in website traffic through their text marketing campaign.  There was even an increase in the use of hotel amenities with a 15-20% increase in reward program signups – not to mention the immeasurable increase in brand awareness.
 

1. search for new outlets
2. expand your services, offer a wide range of services
3. hit a wider audience

Rhonda Vincent, Definition 6 Business Development Exec, came across an article on Media Post related to the long-term growth of US mobile users.  The article reported that, according to a study conducted by Parks Associates, more than 140 Million US consumers will be paying for mobile broadband services in 2013, up from 46 million in 2008.  Parks Associates predicts that the number of smart phones sold in five years will more than triple to 60 million as multimedia devices go mainstream.

Mobile advertising is still in its infancy however with these evolving trends, clients should be taking more and more interest in mobile for rich media advertising and social media marketing as additional revenue streams.  Read the full article at mediapost.com and visit our blog to see how Interactive Marketing Agency, Definition 6, leverages our experience and expertise in providing solutions such as mobile marketing and mobile marketing with SMS for our clients.

Lisa Seals, a Definition 6 Technical Project Manager, discussed an article she read on ClickZ with the team...

Sometimes it can be frustrating to keep up with e-mail best practices. Regardless of the constant changes, though, there are some tactics and techniques that consistently drive a high ROI. 

Lisa presented three best practices to keep in mind while email marketing:

1. Use Forms: If you want to reduce the churn between e-mail clicks and conversion, one of the best tactics you can use is to put a search box or form in your e-mail.  In test after test, e-mail marketers have found that the ROI outweighs the usability issues every time. What is the most frequently used form in an e-mail? A search box.
2. Use Rich Media: The debate over rich media's effectiveness and purpose has been a source of constant discussion.  The best-performing rich media campaigns start with a frame and creative shot that entices you to click and ends with a frame of directions, such as "Get more," "Try it," or "Go to companysite.com."
3. Use Apologies: Nothing drives stronger increases in open rates (and future readership rates) than the apology e-mail. A subject line saying, "Oops, we goofed," "Our apologies," or anything else that relates to potential issues will stand out in an e-mail box and drive a tremendous amount of readership.  Whether sincere or a gimmick, apologies drive closer e-mail relationships.

Lisa's final thoughts was that this is a great time to evaluate the effectiveness of your current year's email strategy and implement some additional best practices to really turn up the ROI you're getting from your email campaigns.  The full article can be viewed at: http://www.clickz.com/showPage.html?page=3630124