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Community = (Me + My Friends) x (You + Your Friends) x (Your Friends and Their Friends)

Wednesday, April 28, 2010 by Andy McCann
"We were born to unite with our fellow men, and to join in community with the human race." -- Cicero
 
A friend recently asked me what all the sensation was around Foursquare and Gowalla. These location based services (LBS) now gaining serious traction in the social media space. This same friend had asked me the same question a little over two years ago when I started actively participating and raving about Twitter and Facebook.

The first time I was asked this question, I initially struggled to answer it in a way that would easily explain the excitement and draw of using an online service to tell other people what I was doing, where I was eating, or why I think that (so and so's latest article) was so interesting. 

However, this time the answer came to me rather quickly. "It's all about our interaction with our communities. Mine and yours and how they overlap!" When I see a friend write that the Thai place down the street has some kickin' sushi, I give that more credence than the billboard I see driving to the office. When I see one of your friends talk passionately about their son's kung fu instructor, I take that as a more qualified reference than a yellow pages ad.


So what are we really seeking when we post our latest thoughts on Facebook and Twitter? Or when we check out where our friends are checking in on Foursquare or Gowalla? Are we just vain and think that what we are doing is SO important? Or are we just seeking a way to connect in an ever busy, ever moving, ever expanding world?

We have friends and family and colleagues and people we just admire with whom we go days, weeks or even years without actually laying eyes on each other. Or even more rare, actually sitting down and catching up on what has been going on in our lives, our careers, our family, friends, churches, baseball leagues … our communities.

Thanks to these online tools, I get to keep up with a larger number of people than ever possible before. And I learn more about their communities and the people and places in them. This in turn, expands my own known universe. It makes me bigger than I could be on my own. My boundaries are constantly expanded, and in a way that is relevant and meaningful to me and my friends (and your friends and their friends). Growth is good, is it not?
 
I live and work in Atlanta. I like to enjoy the occasional tasty local brew, listen to great live music and I also just so happen to really get geeky about the latest and greatest innovations in the .NET developer community. Wonder how many different ways those communities intersect and how they are related? Wouldn't be a cool thing if I could go somewhere and see my friends in these different circles talk about these things that are interesting to me and that we have in common. What if I can be the catalyst to help bring these different communities together in new and interesting ways?



One of the most interesting ways that new media tools have affected me and my community are when my online and offline worlds converge. Last November, I was lucky enough to be given the opportunity to host and moderate a panel for the TAG Consulting Society on "Marketing Your Practice to Build Loyalty and Brand Awareness". I was able to engage 2 panel members through my offline community and reached out to my online community to find the remaining two panel members.

Thanks to my network of friends, I was introduced to two extremely smart and engaging panelists who helped round out a wonderful panel. (Thanks again to @lisa_sherman77  and @johnreed3000). Another example of where my friends reach out to their friends who then become my friends who then can become your friends too.
 
I would like to extend this opportunity for us to become part of each other's community. Follow me on Twitter @andrewmccann or on Facebook or on LinkedIn. From there you can find me on Foursquare and Gowalla and whatever the next big thing is that allows me to connect with my friends and your friends and my friends with your friends.

We cannot live only for ourselves. A thousand fibers connect us with our fellow men.

-- Herman Melville


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Innovation and Cost Drivers

Wednesday, October 14, 2009 by Jasdeep Jaitla
Intuition can guide you to the place of innovation, and analysis guides you to the method of innovation.

Driving down costs is the goal of every business in every industry. Identifying and nailing down Cost Drivers in a Interactive Media Agency is one of the most challenging aspects of Innovation due to the service model and diversity of projects. The more diverse the services and the more capabilities an organization has, the harder the cost drivers are to innovate. This is the challenge.

Create Measurability

In order to analyze data, you need to collect data. The first step is to establish a normalized set of information, and discover commonalities that you measure over time. It's difficult in service business models to identify measurable practices since commonality between projects may not exist. In contrast, it is much easier to find measurable actvities within consistent services. For example, in the realm of public service such as law enforcement, response times can be measured which can lead to innovation in terms of communication technologies, route mapping, and routine patrolling route generation to optimize the response times and measure improvements. In the same light, commonality and metrics need to be put in place so that you can innovate. Without this baseline set of metrics, most improvements are subjective and can be hit and miss.

Measurability and Interactive Marketing

Interactive marketing strategies and improved search engine optimization follow the same metaphorical principle. Because optimization is always a moving target, you have to establish a control on your marketing practices and only change a few independent variables at a time, such as keyword density, or keyword targeting in ads, in order to see their effect. In the case of organic search results, the effect of changes may take weeks or even months before they actually show results. To top it off, search algorithms and prioritization change "without notice." To discover these changes requires a scientific mindset for the search engine optimization consultants.

The cost drivers in Search Engine Marketing involve keyword market prices. Camping a commonly used keyword for PPC can cost you a fortune. Using longtail strategies and finding ways to effectively identify your product, service or company is the innovation point, and only good analysis and keyword research will get you there. Consistency is the rule of the game to establish and maintain hold of brand loyalty, market share, market segment, and also online in terms of keyword ownership, and search engine rankings.

Internet Application Development

With Internet Services, the identification of cost drivers needs to be built into the process by abstracting out parts of the process that show commonality and measurability. This should be the starting gate through which your innovation charges. Like online marketing, application development is a moving target. New technologies explode onto the marketplace on a regular basis, tempting you to change how you do business. Again by using a scientific approach, by controlling your process and making sure you change a few things at a time, you can drive changes from the right point of view rather than hype, and effectively make improvements on your cost drivers.

Visualizing Innovation

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Value in your social network

Friday, June 5, 2009 by Jeremy Bromwell
I recently read an article in BusinessWeek titled "What's a Friend Worth?"  The article gives an interesting perspective about social media strategy and how online media tools can help provide massive insight into consumer and employee behavior.

"What do these relationships say about us and the people in our networks? Companies armed with rich new data and powerful computers are beginning to explore these questions. They're finding that digital friendships speak volumes about us as consumers and workers, and decoding the data can lead to profitable insights. Calculating the value of these relationships has become a defining challenge for businesses and individuals.

Marketers are leading the way. They're finding that if our friends buy something, there's a better-than-average chance we'll buy it, too. It's a simple insight but one that could lead to targeted messaging in an age of growing media clutter.

The second arena for study is inside companies. Businesses such as Hewlett-Packard and IBM (IBM) are researching employees' relationships with an eye to quickening the flow of knowledge and the generation of ideas within their ranks. One team at IBM Research, studying anonymous data of Big Blue's consultants, concluded that employees who forged tighter e-mail connections with their boss brought in on average $588 more in monthly revenue. This is early-stage research, but the goal is to distill patterns of successful communication and replicate valuable links throughout the company.

For most of us, the business value of networked friends is tied to a third area, personal opportunity. In addition to companionship, friends online represent a turbocharged Rolodex for entrepreneurs and job seekers inside and outside companies. These collections of contacts expand social horizons, keeping us in touch with more people who can provide ideas, answers, business leads, and even legal advice. Those who master these connections stand to win a big edge: the connections and brainpower of a large team."

While monetizing social media marketing can, at times, be challenging increased brand awareness and buzz around your product, service, or company can help you reach new consumers with very targeted messaging.

As more and more data is collected and analyzed over time the insights will become more valuable. 

Read the full article here.

Learn more about Definition 6's Interactive Marketing Services.
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Advertise or Die

Friday, May 29, 2009 by Lynn Moss

Lori Willard, Online Media Specialist here at Def 6, passed along a MediaPost Research Brief that shows that reduced advertising during a recession negatively impacts consumer perception.

According to a new Ad-ology Research study, "Advertising's Impact in a Soft Economy," more than 48% of U.S. adults believe that a lack of advertising by a retail store, bank or auto dealership during a recession indicates the business must be struggling.

Conversly, a vast majority perceives businesses that continue to advertise as being competitive or committed to doing business.
 
Other key findings include:

• 40% of consumers use coupons more now than a year ago

• Most consumers are as willing or more willing to pay more for ‘healthy' or ‘organic' products than they were a year ago

• A ‘deeply discounted price' was the number one factor that would make consumers more likely to purchase a big-ticket item (+$1,000)

• Store websites ranked second only to search engines as the way consumers research products and shop online

Ad-ology summarizes the research by saying:  “It is critical to advertise in the current economic climate, to maintain long-term positive consumer perception of your brand.  Advertising not only assures consumers of a business’ reliability in a soft economy, but it can influence where and what they buy, especially when the ads address concerns about value.”

Definition 6 offers strategy consulting services to help you with your advertising initiatives for the following disciplines: email, SEO, SEM, online media, social media, and mobile.  Don't let your advertising negatively impact consumer perception.

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Keys to targeting the growing Hispanic community

Tuesday, May 19, 2009 by Lance King

In my continuing research into marketing to the Hispanic consumer, I'm finding great articles from MediaPost that provide good information on why and how to reach this particular audience.  So here is an article by Joseph Kutchera (Why Does Google Send U.S. Hispanics To Foreign Web Sites?) that talks about what Google is doing with search results for the Spanish speaking community and how you can apply similar ideas to your marketing campaigns.

The first thing he points out is that if you search in Google using Spanish words, 50% or more of your responses are going to be for sites outside of the U.S. borders.  So why does this happen and why do marketers miss this target audience?  Kutchera provides the answer.  "Google and other search engines index sites globally while we marketers, agencies and media sellers work within the economic and political borders of the U.S."  When people search using Spanish words and terms, Google is going to return sites that have Spanish content on them.  Does your website have Spanish content?  If you do, you may still be missing out on this audience for a few different reasons.  Kutchera points out the following.  1) Your Spanish site may not be optimized for Search Engine Optimization (SEO) like your English site.  2) Many Spanish speaking Hispanics like to go to sites of their country of origin. 3) Spanish language markets are more likely to spend time on their content, making it more relevant than someone from an English language market who is updating a Spanish language website. 4) U.S. advertisers have been slow to move budgets toward online marketing and therefore not providing the resources necessary to provide the content that is necessary.

So what can you do to reach the Hispanic population:

- Purchase non-U.S. targeted inventory on your search buys along with your U.S. targeted inventory.
- Reach out to Hispanic country-of-origin web sites through ad networks.
- Apply behavioral, contextual, and language targeting to further segment and understand your Hispanic audience.

As a Senior Consultant at Definition 6, an interactive marketing agency with expertise in Web Search Engine Optimization and Search Marketing Consulting, I'm seeing lots of evidence for companies to shift some marketing dollars to specifically target Hispanics in the U.S.  This growing population is getting online at a very fast pace.  There are millions and millions of them out there that could be buying your products or services if they could find you.  Are you willing to let them go to your competitors?  We can help you target them.  We can help you get ahead of the curve.
 


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Socail Media in Real Time

Saturday, February 7, 2009 by Michael Kogon

As the CEO of a traditional Atlanta Interactive Agency I find the evolution of Socail Media Marketing to be a great emerging domain for our consultants and our customers. I am attending Socon 09' and will be bloging a few times today.
The breadth of this conference is pretty wide and it appears taht the use of eMail Marketing, Web Site Design, Search Engine Optimzation have evolved as teh buidling blocks of a digtial stragey but the newest engagment tool has truly become the social network. That community of on-line usersFrom www.getentrepreneurial.com who connect to share, colloboarte, publish, listen, learn and grow, all digitally and all the time. This makes the job of a marketer harder than ever because the messages crafted to describe why to use our customers products or services is now being absorbed and maniupulated by the end users and then enforced by feedback from others. Like an echo chamber the expereince, good - bad - or avearge is amplified, repeated, and heard hundreds or thousdands of times over.

It should be an interesting day, I imagine a few new thoughts will emerge and couple of old ones will die and mostly more details will emerge as the conversation continues.

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Interactive Advertising Holding Our Own

Tuesday, December 9, 2008 by Michael Kogon
The best part of having an Interactive Advertising Agency is seeing how leading edge thinking evolves and grows. Years ago we would just talk about eMail Marketing, Search Engine Optimization Consulting, Website Development and hosting services. That was it and then the crash of 2001 came along and Interactive Advertising Agency life became harder and many companies went out of business. If the last two days are any indication of things to come, interactive advertising is going to only become stronger in the next 18 months. Take a look at this chart from Media Daily News:

ZenithOptimedia, GroupM Forecast U.S., Worldwide Ad Recession In 2009

 

 

2008

2009

2010

2011

ZenithOptimedia

 

 

 

 

U.S.

-3.8%

-6.2%

+2.1%

+2.8%

Worldwide

+1.3%

-0.2%

+5.5%

+5.8%

 

 

 

 

 

GroupM

 

 

 

 

U.S.

+0.3%

-3.2%

NA

NA

Worldwide

+2.6%

-0.2%

NA

NA


Who would want to be in the traditional adverting and media business next year?  Not me, and not because traditional isn't important and can't help brands, but compared to Interactive Advertising - look at this chart from Online Media Daily:

Share Of Worldwide Ad Spending By Medium

 

2007

2008

2009

2010

2011

Newspapers

27.1

25.4

23.8

22.3

21.2

Magazines

12.0

11.5

11.2

10.7

10.4

Television

37.3

38.0

38.3

38.5

38.5

Radio

8.0

7.6

7.1

6.9

6.7

Cinema

0.5

0.5

0.5

0.6

0.6

Outdoor

6.5

6.7

6.9

7.0

7.1

Internet

8.6

10.3

12.1

13.9

15.6

Source: ZenithOptimedia


Next year Interactive Adversing will exceed Outdoor, Radio, Magazine and I personally believe by 2011 will be equal to newspaper even if  others don't yet. Look for our upcoming posts on some rapid start programs on how to get involved in Interactive Advertising solutions for 2009.
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