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DEFINING INSIGHTS

Better Smartphones and Affordable Ultrabooks Are the Rage at CES

Wednesday, January 11, 2012 by Michael Sater
CES We all saw it coming, almost every PC manufacturer followed Apple's lead and launched their own line of thin, light ultrabooks that boot up super fast. A handful have created smart devices that integrate powerful mobile entertainment into fashionable, well designed devices. And Apple's design vernacular was echoed so tastefully that even I, a long-time Mac user was drawn to the devices. 

This was also the first time in years that Apple has had such a strong (unofficial) presence at CES, usually only attending the "mac only" conferences that are similar to CES. Despite not having a booth, you can't miss the Apple Products around the floor and it seems the iPad is reigning supreme. 

As tablets become more affordable, fashionable and commonplace, how much more connected will we become? We stand at the spark of an increasingly mobile and social era when the barriers of distance come down and the bonds of shared brands, beliefs and desires draw us closer together.

Inpower






















I'm really excited to hear Wednesday's social media success stories. They may not become more commonplace as tablets, ultrabooks and powerful phones are adopted in the coming year but, there will be more opportunities for brands to connect with consumers.

Definition 6 Mobile Expert, Mark Emery, took to the stage yesterday speaking on a Mobile Culture Panel along with folks from Adobe, Samsung Electronics, IBB Consulting. More to come on mobile takeaways in the coming days.  You can follow my trip as I tweet throughout the week @msater using the #CES hashtag.
Mark Emery

Opening Night at WILLiFEST

Friday, September 23, 2011 by Rachel Conforti
Williamsburg Film FestivalLast night WILLiFEST - the Williamsburg International Film Festival - opened at the Music Hall of Williamsburg with some amazing talent!  We have been working with the team at WILLiFEST for some time as they followed the story of an up and coming local band from the Bronx, Graveshift, composed of a team of brothers and sisters who were offered the chance to write the theme song for a nationally syndicated TV show "Live it UP! with Donna Drake."

Frank Radice, our Expert-in-Residence, consulted with the band over the past few months, and agreed to help co-write and produce the song, as he has successfully launched many hits including the Today Show theme song "America's First Family" which ran on the network for eight years.  Frank and Graveshift at WILLiFEST

After walking the red carpet, being interviewed by Alyssa DiLello from Live it UP!, and taking some pics with the band, we took our seats as the show began.  Producers Robin Adams and Michael Helman of WILLiFEST introduced local politicians, and then Frank came on stage to talk about his work with the band.  And then we were all entertained by this refreshing band's performance of their original song entitled, "The Essence of Life."

Frank Radice with Graveshift

Frank Radice on stage at WILLiFEST
Frank on stage introducing the band.
Live it UP!'s Alyssa DiLello with Graveshift
Graveshift being interviewed by Alyssa DiLello from Live it UP!
Graveshift on stage at WILLiFEST
The band performing on stage at WILLiFEST!

We are looking forward to more WILLiFEST fun tonight as Locomotive Distribution launches the hip hop horror film "You're Nobody 'Til Somebody Kills You," written by Michael "Boogie" Pinckney and executive produced by Spike Lee at the Knitting Factory in Brooklyn.

Vampires, Sex, Flash, Clouds, and Magic

Friday, June 24, 2011 by Paul Hernacki

It's not every day you have the opportunity to work on something that screams cool from almost every aspect. Let me see if I can summarize this particular opportunity: vampires, witches, werewolves, Alan Ball, Anna Paquin, Alexander Skarsgard, Ryan Kwanten, Kristin Bauer, Deborah Ann Woll, HBO, Social Media, Facebook, complex Flash layering, detailed motion design, great creative, great script, personalization in full motion video, high availability, cloud farms, CDN's, open source, high performance where every millisecond in processing counts, and integration with multiple SaaS providers and their API's. TruBlood

That pretty much describes what Definition 6 recently had the opportunity to work on and launch with the hit HBO show True Blood that premieres season 4 this Sunday, June 26th. We helped them launch a Facebook application called IMMORTALIZE YOURSELF that takes a piece filmed exclusively for this purpose featuring many of the famous cast as a bridge between season 3 and season 4 and using Facebook connect you'll find you and your Facebook friends are a part of the video. Some go missing, others apply to be Fangtasia dancers, and you get to be an assassin. You're all featured in the show's famous credits and opening. And when it's all over you can re-do the whole thing but pick which friends you want to be in which roles. And while the concept of using a bespoke video with social aspects may not be entirely new or unique, I feel pretty safe in saying that the level of detail we achieved in the personalization is pretty rare. Everything looks far more a natural part of the video than almost anything done previously. A lot of love went into that effort. The same goes for attention to detail in the performance of the application for something involving so much Flash, video and detailed interactions.

Example of personalization in True Blood videoPlus it's just cool. It's also pretty rare in this business to do something that achieves a 99.9% positive sentiment rating with less than 0.05% technical failures in application delivery. You can check it out for real yourself here. And you can see an example of one of the videos below, this one featuring many of the team members at Definition 6 that worked on this project.

And as an added benefit, I and many of the team members had about 45 days to immerse ourselves in the brand by watching 3 seasons of a show with brilliant dialogue, and a great story that's chock full of fantastic effects, great actors, and plenty of hot vampire sex.

Our thanks to a great client. The True Blood team wrote a great script, and all the video production work and editing was done by HBO Creative Services. As always the cast and crew of True Blood were fantastic in their performances. The marketing team at HBO continues to push the edge with great ideas and non-traditional campaigns. What they have done on True Blood previously and with this piece shows how they combine innovative thinking with creative brand authenticity.

We're lucky at Definition 6 to enjoy a long-standing relationship with HBO, spear-headed by the Managing Partner of our Post-Production division, Rob Ortiz, who has been working with HBO for over 25 years. Rob, our team at Definition 6, and the great Creative Services team at HBO, especially Becca Schader, Chris Denniston and Chris Spencer, all combined to concept, POC, flush out the idea, and drive this piece with Marketing and Interactive. It's fantastic working with people like these who continue to show they are thinking well beyond the traditional 30-second spot on how to engage fans and grow audiences in a rapidly changing landscape. True Blood is rapidly approaching 8 Million fans on Facebook, and it's pieces like this that can change how you reach and interact with those fans.

Waiting Sucks. So go check out the app. And don't miss the season premiere this Sunday on HBO, 9PM EST.


How Social Media Revolutionized "Fandom" Forever

Tuesday, May 31, 2011 by Jon Accarrino

Depending on your age, you might (or might not) remember something called "Fan Clubs." Basically you paid a yearly membership fee and in return got special messages from the club, discounts and even free gifts from time to time. There were fan clubs for everything: sports teams, pop stars, swimsuit models, bands, TV shows, hobbies, popular toys... this list could go on and on. Personally I've been a member of fan clubs for Pearl Jam, Queensryche, Model Car of the Month, Beer of the Month, Ovaltine, Sweet Pickles and to be completely honest here, I was even a member of the Samantha Fox fan club for a couple years.

My favorite Samantha Fox song, "Nothing's Gonna Stop Me Now".

 

Bragging Rights
Pearl Jam Record

We joined fan clubs because they made us feel special, especially at a young age. They brought us closer to brands, activities and people that we were passionate about. That postcard from Donald Duck, Yoda, Samantha Fox or Michael Knight had our name on it and gave us bragging rights at school. And good fan clubs, like Pearl Jam's Ten Club, gave fans exclusives like access to premium concert seating and free records. I remember getting a Pearl Jam fan club record called "Let Me Sleep" and bringing it to school. People were cutting class just to see it and none of us even owned a record player.


You've Got Mail... In a Few Months

But because fan clubs relied heavily on the US Postal Service and the printing process, communications between fans and the fan club administrators were spotty at best. Fan club newsletters were usually monthly, delivered via snail mail and didn't provide much opportunity for fans to respond or contribute to the club. Sure you could mail a letter to the fan club but would anyone read it? Respond? Would Yoda ever read my letter telling him that Santa brought me green and brown Yoda Underoos for Christmas? If he did, he never responded.

Yoda Underoos
Yes they actually made green and brown Yoda Underoos.

 

Digital Technology Gives Fans a Bigger Community Voice

But as clubs started to adopt digital communication tools like email and web sites, fans finally got to have a voice in their own community. Content could be delivered to fans more frequently, the fan experience could include interactive web pages and fans could even directly communicate with other fans if the site had a forum or chat room.  The introduction of Blogs in the early 2000's made things even easier. Fan club administrators didn't have to rely on website designers to update pages and format email newsletters anymore. Blogs were easy to write and could include images, audio and videos unlike forums and chat rooms. Blogs basically allowed anyone to be content creators. Some brands even started allowing fans to write blog posts. And the best part? Fans could react to this new frequent stream of content by simply writing blog comments.

 

Social Media and Real Time Conversations Between Fans and Brands

Fast forward a few years to today and social media has changed everything. Mass communication with a niche community, or even the entire planet, is now direct, easy and instant. Where a monthly printed newsletter might take weeks for a fan club administrators to produce and distribute, a single tweet composed by Lady Gaga from her phone after her sold-out performance at Madison Square Garden has the power to instantly reach millions, especially now that she's the first person to garner 10,000,000 followers. There are articles written about her social media success frequently, including an article posted hours after this blog was written!

Lady Gaga

And social media is a two-way street. Of course messages can be broadcast to a large audience. But the ability for fans to engage with celebrities and brands has never been easier thanks to social media. Instead of writing and mailing a letter to an anonymous fan club PO Box, fans can now use services like Twitter to Tweet directly and publicly with personalities.

Fans can also engage in conversations with other fans all over the world and give fan-created content a virtual thumbs up by "Liking" it or re-sharing it. The voice of the fan has never been louder or more influential. And some major brands like Coca-Cola are embracing this power.  Coca-Cola (disclosure alert: Coca-Cola is a Definition 6 client) is leveraging the power of social media to let their Facebook fans manage, moderate and produce content for their own community. Coca-Cola still participates in fan conversations and community content creation, but their Facebook page allows any fan to post something on their wall. The community even moderates fan content. Inappropriate messages are flagged by the community. Not only does Social Media enable brands to instantly communicate with their communities, but it also allows brands to give an equal voice to that community.


The Layers Are Gone

Social Media has changed fandom forever. It has brought fans both closer to celebrities and brands, as well as each other. The multiple layers of communication are gone. The "fan club managers" who were hired by a PR company, which was hired by a record company, who only communicated with the band through their manager, can all be eliminated with Social Media. Many personalities, like Lady Gaga, have assumed the role of Community Manager and use social media to communicate and have conversations directly with their fans, and in their own voice. Seems like we've come a long way since decoder rings and Ovaltine.


Landfills, Singing Canadians, and Margaritas at #RaganCisco

Thursday, May 12, 2011 by Rachel Conforti
Another great Ragan event took place last week in San Jose, CA at the Cisco headquarters, and while we didn’t see the same antics that went on at the last event in Las Vegas, we still managed to have an incredible week. As a resident New Yorker, and not a car owner/driver, I was a bit apprehensive at first about driving in San Jose, by myself, as I'm not the best with directions.  My fears were proven true on the first attempt to attend the pre-conference workshops, where I got lost and ended up in a landfill.  When I asked for directions, the attendant told me he "only knew how to get from his house to this place" and I found myself surrounded by trucks, and in a bit of a pickle.  Eventually, I was saved by my Android phone and Google maps.  I missed the pre-conf sessions but oh well, at least the weather was nice.

When I finally made it to the conference the next day, the energy was incredible.  We were tweeting so fast that the Twitterfall couldn’t keep up, which resulted in #RaganCisco trending in San Jose, and in various other global locations!

Twitter Lounge Ragan

Held at the Cisco headquarters in Silicon Valley, there were presenters you’d expect to see from this area including Cisco, Adobe, SAS, Facebook, Yahoo! and PayPal.

Cisco HQ

The conference kicked off with Cisco’s SVP, Corporate Marketing, Marilyn Mersereau, sharing an anecdote of a recent Cisco social media “crisis,” where a customer was not satisfied with his wireless router. After becoming frustrated with customer service, he did what we now see as a natural response – create a YouTube video called “Cisco Sucks.”



Luckily, it did not go viral, but it did get about 1,500 views. In this new reality where social media gives power back to the people, brands are held to a higher standard. Customers now have a very public medium to complain about things when they unhappy.

In response to this video, Ms. Mersereau told us that she bought the customer (whom she thought was very cute, and happened to be a fellow Canadian like Ms. Mersereau) a new router from Amazon.  Her philosophy here was that the router was a small price to pay to appease this customer, and she had hopes that he may go back to his viewers to tell them the problem was rectified. No word yet if this has happened. Although this seemed to rectify that particular instance, it does raise the question – how sustainable is that model? Thus, we dove into the Ragan Social Media Best Practices for Communicators event.

The conference was jam-packed full of great speakers, with Carlos Dominquez, SVP, Cisco, wishing everyone a happy @Cisco de Mayo (as it was Cinco de Mayo) in his opening keynote, and well, we were already ready for some margaritas! He then went on to define the role of a “Tech-Nowist” – “someone who embraces change, understands what technology is available, experiments with it, learns from the experiments, and leverages it for a competitive advantage.”

Ragan Panel

Other hot topics included internal adoption of social media tools for higher efficiency at large corporations like Adobe and SAS, social media CRM (a huge leap forward where social media will become scalable with the use of data: recent example of SalesForce acquiring Radian6) as presented by Altimeter Group, Shel Holtz on creating compelling content (content vs. context brought up yet again!), and of course, how to measure the effectiveness of social media, specifically when presenting to senior leaders in your organization to create more internal adoption.

The conference ended with an inspirational talk from Brian Solis at Altimeter Group, empowering us to not to social media CHAMPIONS, but instead, be LEADERS. Entitled “Engage or Die,” his twitter-friendly presentation focused on collaborating internally at companies, before promoting messages in social media channels, stating that the consumers only see one brand – we can’t be comfortable in silos anymore, sounding a lot like our unified marketing approach at Definition 6! We all know the world is changing rapidly.

We need to be comfortable with that change, and lead the way on how to act/react appropriately. One thing I’ll leave you with is something that Brian mentioned which epitomizes the current social media disconnect between some brands and consumers. He did a bit of role-playing where he described the point of view of why brands want to be involved in social media (using Facebook as an example) and what consumers are looking for when they “like” brands. Brand: "My customer will want to 'like' us on Facebook because they are really looking for more information on our products/services. Customers want to get more information. They want to engage with us to create a community." Customer: "I’m going to 'like' this brand on Facebook because I want coupons, specials, discounts or win free stuff. I want the ability to purchase items within my social networks."

Carlos Dominguez and Cisco attendees at the Definition 6 Twitter lounge

By just having people follow your brand on Twitter or Facebook is not enough. If you don’t provide value to the consumer, they will essentially break-up with you on those social networks. How much harder will you need to work to gain them back? In fact, You need to have a strategy that provides value over time. Without that, you may as well not bother. Oh and you will want to plan for an F-commerce model, which sounds like it should be a bad word, when in fact, this is the future. For more recaps, check out Cisco’s blog for day one and day two or search on Twitter for #RaganCisco to read the top tweets.

As always, you can hear more of my thoughts by following me on Twitter @RachelConforti.

Supermoms Think Smartphones are Better than Lollipops

Thursday, May 5, 2011 by Jennifer Davidson Dowd
The statistics around being a mom these days are mind-blowing, and the job description is downright daunting.  If you are a mom, you're the CEO, CTO, CFO and CPO (Chief Purchasing Officer) of the family.  Luckily, smartphones are helping us with our daily juggle.

Both my three and five year old know how to use my smartphone.  They know my security code, they know how to access their games, and the Netfilx app to watch their shows.  My three year-old can enjoy photos of himself pretty much the entire time I prepare dinner, which is very helpful.  Babycenter did a study on mobile moms and found that 80% of us let our kids play on our smartphones, and 22% of the apps on our phone are for our kids.

My smartphone helps me relax and keeps me informed, from perusing my favorite news sources to connecting me to home when at work.  While at the iMedia iMoms conference this week, my very own mom sent me video and photos of my kids, greatly reducing the guilty-mom-syndrome I experience when traveling for work.  When my raucous three year-old went careening into the bedside table after a leap off the bed and split his lip open. I felt pretty guilty I missed that one, but at least I had my smartphone so I could do a mobile diagnosis.  Mom knows best, after all.

The same Babycenter study also cites that 45% of us confirm that our smartphones decrease our stress and gives 27% of us a sense of calm.  That’s what friends are for!

My smartphone is second only to lollipops in diffusing an escalating inner-sibling altercation (giving your kids lollipops to diffuse a situation is one of things you say you will never do until you become a parent) and that’s only because I don’t have two smartphones.  I wouldn’t be caught dead with only one lollipop. 

Neflix App

Smartphones empower us, they give us new ways to research products, they connect us with family, friends, and of course our favorite brands. Serve us the content we need to research all the decisions we need to make on a daily basis and we will thank you.  According to the BabyCenter study, 46% of moms will take action after seeing a mobile ad on our smartphones and moms account for a $1.7 trillion dollar consumer market.  We depend on our smartphones – we are there, so our brands should be, too.  

Now, who wants to go make the mother of all branded mom apps to finally take down lollipops once and for all?

I'll leave you with a few mind-blowing Mommy stats

•    93% of moms manage the health and well-being of their entire household
     - Babycenter

•    Moms with a full-time job spend 13 hours working at the office or at home on family chores
•    Diaper Changes: 7,300 by baby's 2nd birthday
•    Diaper Changing Speed: Moms take 2 minutes, 5 seconds (adds up to 3 40-hour work      weeks each year!)
•    Giving Attention: Preschooler requires mom's attention once every 4 minutes or 210        times/day
•    Taking Care: Preschooler moms spend 2.7 hours a day
     - happyworker.com

Happy Mother’s Day!

Architectural Diary - Evolution Not Revolution of System Design

Saturday, April 9, 2011 by Ric Williams

Designing systems, interfaces, back end engines, databases and other system related items takes a blend of creative and technical acumen. IT professionals love to solve problems with their blended skill sets. When an algorithm is developed we sometimes even share those ideas and algorithms so it can help other systems. One case in point is my colleague Jon Taylor’s recent blog about the Observer pattern and .net event models. (Check it out of you haven’t yet-great information.) Design patterns in themselves are previous solutions that give us a solid base to develop a new algorithm from. But how many times and in how many ways have we overdesigned something?

I remember a bad decision I made at the beginning of my career in overdesign. A customer wanted a backward compatible query building wizard for their staff to use that had little technical knowledge or database understanding. However, the trick was the ‘management’ staff consistently wanted to ‘adjust’ database table and field names. The data in them wouldn’t change but the name needed to change. They were adamant about this. In coming up with a design we looked at using SQL Server ID numbers to store. This way we could recreate the same query with new names and we wouldn’t have backward compatibility issues. When built it worked great everyone had what they needed. Until a new version of SQL Server came out that instead of updating table names dropped them and re-created them. Slap the forehead time. I didn’t consider the impact or fragility change would have on the system. I focused on one direction to much.

Instead of looking to a simpler solution I went to a more complex one, or better said as an overdesigned one. I have never forgotten that lesson and I find all kinds of ways to apply it. Over the years this has turned into a philosophy and phrase ‘evolution not revolution’. Revolution is not limited to overdesigning the back end system it could be overdesigning any part of the system. In this context the concept of revolution for change is a bad one. Some of the aspects of revolution I am referring to are the destructive nature, the amount of change that has be absorbed, what can’t be changed back and the time to adjust to the changes. When your users are feeling the impact of a system revolution is this a good thing? What causes them to feel that?

 We aren’t talking about users feelings at the deployment of a system. We are talking about the users feelings over time. One example, I heard company say they couldn’t adjust the size of a banner frame for their customer because they had built it custom. It would take to many hours to change. That small issue was the start for the customer losing faith in the product and the team that created it. Eventually that team lost the business. Why? They created a revolutionary new banner frame that was great. But when the customer needed change they couldn’t accommodate efficiently and cost effectively.

When architecting we have to be able to break down a system to its critical components and work forward. We have to keep in mind that the parts of our systems need to evolve and grow. To best serve our customers we have to be diligent in evaluating if our design is evolutionary or revolutionary. Thinking of the quote ‘an ounce of prevention is worth a pound of cure’ what are some simple ways to prevent overdesign. Collaborate; working alone in a vacuum is not always a great way to a solution. One of the reasons collaboration is such a great tool for teams is someone is always looking for a simpler way. If you aren’t working with a team or before you review with the team, ask yourself am I designing to the requirements or am I trying to add value. Sometimes in trying to add value we get so excited about what the system could do we forget that the customer may have never wanted that.

Prevention begins early in the process. Understanding the workflows and business processes associated with a system is critical. Architects, testers, developers, and customers all need to be on the same page. In gathering requirements we have to dig to the deeper process to design a quality system. With an understanding of the business processes, the entire development process begins from requirements on down reflect the beginning is a base.

Realize that for many systems that have heavy interaction, users need time with the system. This is important because I am frequently surprised with the direction a customer will drive a solution over time. It is so important to consider this during design as well as critical to take the time to design. It surprises me that even today how many developers and team almost go straight to code.  Take the time to focus on the base and look for evolution. For architects and developers design patterns are great if it fits and gives your customer what they need. Consider that the only constant is change. Do you really need that whiz bang new pattern or will something simpler work better?  

Create a system that can evolve with the customers’ needs over time not revolutionize today forgetting about tomorrow.

Behind the Scenes Success for Happiness: The Role of Technology in Social #BDI

Thursday, March 31, 2011 by Paul Hernacki
This past week I had the opportunity to present at the Business Development Institute (BDI) Social Consumer event in New York City and speak about one of Definition 6’s great customer case studies and success stories. The event was attended by over 300 people that work in marketing and media and come from a great variety of big companies including MTV, McGraw Hill, American Express, Citi Group and many others. I’m pretty sure I was one of very few people in the room that works mostly on the tech side of things.

It was a great event. The speaker from Unilever, Senior Communications Marketing Manager Stacie Bright (@Dove), has me honestly considering trying out Dove Body Wash for Men, and Senior Brand Manager Juliet Wilson from Kotex and Organic’s Julie Lee (@julielee75) showed off some truly game-changing work they are doing and even had the entire audience in various stages of discomfort reciting the word “vagina”. But the most energetic speaker by far was Bonin Bough (@boughb), the Global Director of Social Media for Pepsico who delivered a fantastic keynote speech and showed off some very innovative work they’ve done while talking about the importance of having Digital Fitness throughout an organization.

Of course, this made it a bit ironic that my presentation, which followed Bonin’s, essentially focused on some of the great work we’ve done over the past year or so with our customer Coca-Cola. So what’s a tech geek from Atlanta whose company does work for Coke supposed to do in this situation? Well… mostly just try to do his best to represent and share a little Happiness. You can view my presentation which is about 20 minutes long and judge for yourself. I think it went pretty well with the exception of a little technical glitch at the end where the presentation laptop froze up, though I think that happened because I was making jokes about IBM’s Watson at the time. Enjoy.

Architectural Diary - The Future of Web Development

Monday, March 21, 2011 by Jonathan Taylor

Web application development is on the precipice of a revolution; through a confluence of independent practices and technologies, the way in which web applications are built and consumed is about to change radically.

What is happening is a fundamental shift away from the current state-heavy, page-based processing model to a loose collection of lightweight web-based services that an empowered client can consume to provide full functionality in a composite fashion. It started with AJAX, grew substantially with MVC, took shape with REST, and is now about to break wide open.

Web development up to this point has been tied very closely to processing HttpRequests on a page-by-page level. Remember classic ASP and ColdFusion with code intermixed with html on the page? [Honestly, was there ever a worse language to work with than VBScript? If…EndIf…Next? Please. Microsoft still owes the development community a sincere apology for making us suffer through the miserable excuse for a language that was VBScript – JT] Nightmare! ASP.NET brought the separation of code and markup, which was a huge advancement, but brought along with it a heavy page-processing model and cumbersome state management tied to the server, or worse, hashed and embedded in the page itself. [He’s using ViewState! Grab your torch and pitchforks! Raah!]

AJAX was the emancipation proclamation that freed web development from the confines of postback processing. Utilizing the substantially overlooked XMLHttpRequest object [Thank you Microsoft for developing the XmlHttpRequest in 2000 but not incorporating it into a browser until 2006], developers were suddenly free to call back into their server for processing without having to post an entire page’s content and wait for it to come back. In its entirety. Which took time. Like reading this. OK, you get the point. AJAX did more to enliven the web than any plugin had ever done previously, [sounding the death knell for Flash and similar technologies, R.I.P] and was the timely injection of functionality and responsiveness the web desperately needed. AJAX, however, despite its freedom from the page processing lifecycle, is still inherently tied to a page – its whole intent was to be able to refresh parts of a page without having to throw the whole page back to the server, so no matter how you implement it, Ajax is fundamentally tied to a page. Figure 1 is a good representation of the current state of web development, with different clients requiring dedicated applications to process information over the web

Figure 1 - The current state of web development

Web2
MVC changes how we even think about web processing by changing the url from pointing to a physical file sitting in a directory on a server somewhere to a call to a method in the code of our application. This is a huge change; the url doesn’t point to another page or image or even another site, it fires off functionality on demand.

Now, combine this url-based functionality with a robust client-side library such as jQuery, which is capable of consuming and populating services of various types, and you have the basis for a new processing model for web applications. Consider, free from the duty of page DOM processing, jQuery can intercept a click on the page and call any service we want instead. In this scenario, jQuery acts as a controller of our base page, synchronizing calls to a myriad of distributed lightweight service endpoints to deliver full functionality as a composite set. Incorporating the capabilities of HTML5, we’re free from supporting multiple plug-ins to support media, which we can also stream in from services as required.

So what’s really happening here is a combination of the extensibility of service oriented architecture (SOA) with AJAX-style web client processing for the purposes of delivering web applications as outlined in Figure 2.
 
Figure 2 - Composite Web Application Development

Web3

This model offers significant benefits over previous web development techniques including, but not limited to:

·         Extensibility: need a new feature? Build a new service and .js file to consume it. You’re done. And you can implement both to the live app without disruption of service.

·         Scalability: services can be provisioned collectively or separately to address performance concerns – which fits perfectly with modern virtualization practices.

·         Performance: by relieving the server from redundant page postback processing, and moving a large portion of processing onto the client, the server is free to dedicate more resources to handling dedicated lightweight service calls, significantly speeding overall responsiveness.

·         Maintainability: encapsulating functionality into independent services means if changes or added features are required by the application, only one service needs to be updated, not the entire application. And as it’s the service that will be altered in most cases, production environments will not have to be impacted by the service refresh.

·         Client Agnostic: Implementing this model frees processing from the page, meaning the same services which feed our web application can easily be consumed by a mobile or platform-specific client, extending the development effort in a parallel fashion.

Service based applications have been highly regarded for quite some time due to their clear separation of concerns and inherent benefits of such an implementation, but the challenge thus far in utilizing a Service Oriented Architecture with web applications has been the limitations of the page/postback processing model. Combining the capabilities of url-based method calls with AJAX-style lightweight service consumption, a composite web application model is emerging which will change the way web application development is considered and pursued. The revolution is coming.

Architectural Diary - The .NET Observer Pattern

Tuesday, March 8, 2011 by Jonathan Taylor

Web application development can get tricky. Not only are we, as developers, charged with constructing brilliant websites that address every requirement each project entails, we also have to be concerned with the things not explicitly listed in our requirements document - things like how do we secure it? How do we know it's working at peak performance? How can we make sure people are entering in the data they're supposed to? On top of all that, if we're doing business website development, be sure to stay abreast of current application development technologies, the best ways to improve search engine optimization and last but not least, be sure to address brand experience strategy in everything you do.

See? Tricky. Fortunately, developers are weird. We like the challenges each web application development project presents. Really. We're weird.

Now despite this apparent quirkiness, in any software project we're working on, if there's something someone's built before that can help speed the development process along, we're likely going to use it. Design patterns represent tried and true ways to accomplish certain tasks in code - they're structures that solve problems common to many different project types. Confronted by a massive project with a tight deadline? Spot a process that can be handled by a design pattern? Sign me up! Design patterns to the rescue.

One of the most common design patterns which has been implemented time and time again is the Observer pattern, which is basically a structure that allows you to setup one or more entities (the observers) that react to changes in another entity (the subject). Not an uncommon scenario, right? Think RSS news readers that display news items as they are posted on the remote server. The observer pattern has solid grounding in real-world scenarios too; think of the iconic "hot doughnuts now" sign from your doughnut shop of choice – they light it up, people come running. Ok, maybe not the best of examples, as people still have the choice to grab a doughnut or not, but hey, it’s a vice, what can I say?

Traditionally the Observer pattern is implemented by using a set of objects derived from a common set of interfaces, namely the IObserver interface for objects we want to be notified of changes in another object, and the ISubject interface for the object we want to be watched. Basically, the ISubject interface defines a set of public methods to manage observer signup and notifications as outlined in code segment 1:

Segment 1

    interface ISubject

    {

        public List<IObserver> RegisteredObservers { get; set; }

        public Boolean state { get; set; }

       

        public void RegisterObserver(IObserver observer)

        {

            RegisteredObservers.Add(observer);

        }

 

        public void RemoveObserver(IObserver observer)

        {

            RegisteredObservers.Remove(observer);

        }

 

        public void UpdateRegisteredObservers()

        {

            foreach(IObserver observer in RegisteredObservers)

            {

                observer.Update(state)

            }

        }

 

So a set of methods to add and remove any objects derived from the IObserver interface to an internal list of IObserver objects which is used in the Update method to notify the observers of any change to the ISubject object, in this case a simple Boolean field called state (ugh, brutally obvious, I realize, but prudent..) . The observer objects implement their own interface outlined in segment 2:

Segment 2

    interface IObserver

    {

        public void Update(Boolean state)

        {

            //update status to reflect change in subject

        }

    }

 

And as expected, IObserver contains just one method to update itself to reflect any change in the subject object.

Not so difficult, right? A handy mechanism to handle distributed subscriber-based notifications for a number of different circumstances; if you haven’t found yourself in a situation where you needed to distribute multiple updates based off one event, trust me you will, and you’ll be happy you know about your friendly neighborhood Observer Pattern

Now while you are more than welcome to implement the Observer pattern using this traditional dual-interface manner, in .NET, there really is a better way. (You knew I was getting to it at some point, didn’t you?) Because the Observer pattern is so heavily entrenched in object-oriented development these days, and since the maintenance of registered observers can get pretty tricky pretty quickly in a traditional Observer pattern implementation, Microsoft went ahead and built its own short-hand version directly into the C# language from the very first version (yup, C# 1.0, don’t see that much anymore do you?) through the simple use of events and delegates. Microsoft uses it so much in their own internal coding, they even went so far as to rename it the Event Pattern (Oooo, Aaahh..)

OK, so here’s how it’s done: we’re going to build a subject class to expose an event whenever it changes internally, then we’re going to define a delegate to handle that event, which we’ll use to link all our observers to the subject– and we’ll transmit the subject’s change in state through a custom EventArgs class. Now, if that sounds like a lot, don’t freak out just yet, if you’ve ever wired up code to an event in .net, you’re already well acquainted with how events and delegates work through the standard signature of an event handler – think of a button click event handler like the one outlined in code segment 3.

Segment 3

public void Button1_Click(Object sender, EventArgs e)
{
    //button event code goes here
}

See that EventArgs parameter? That’s how .Net passes parameter values to event processors. So the cornerstone of implementing our own .net observer is by overriding the default System.EventArgs class with our own version to hold the information we need to pass to our observers from our subject class. Sound like a plan? Let’s get started.

Code Segment 4 lists a custom event class which contains two readonly properties, oldvalue and newvalue – we’ll use this class to notify all our observer objects whenever there’s a change in our Subject’s values.

Segment 4

public class SubectChangedEventArgs : EventArgs

    {

        //these values will hold values our observers want to know about

        private readonly int oldvalue;

        private readonly int newvalue;

 

        //constructor that sets old & new values

        public SubectChangedEventArgs(int oldval, int newval)

        {

            oldvalue = oldval;

            newvalue = newval;

        }

 

        //readonly properties to return Subject values

        public int OldValue { get { return oldvalue; } }

        public int NewValue { get { return newvalue; } }

    }

 

Ok, so now that we have a custom EventArgs class, we need to declare the event handler which our observers will mimic to receive subject change events – our delegate:

Segment 5

 

public delegate void SubjectChangedEventHandler(Object sender, SubectChangedEventArgs e);

 

 

The SubjectChangedEvenHandler defines a method signature which all our observers will implement to receive notifications from our subject; two parameters are defined – an object and an instance of our SubjectChangedEventArgs. When declared as a method in one of our observer classes, the object parameter will be a reference to the Subject object the Observer is watching, and changes to its values will be held in our readonly SubjectChangedEventArgs class; code segment 6 lists a typical observer object implementation.

Segment 6

    public class SubjectObserver

    {

        //int to list change in value

        int change;

 

       //subject change even handler to match our delegate and use our custome EventArgs class

        public void SubjectChange(Object sender, SubectChangedEventArgs e)

        {

            change = e.NewValue - e.OldValue;

        }

       

        //constructor that requires a subject to observe

        public SubjectObserver(Subject s)

        {

            //Register our delegate-based method to the subject instance

            //This is how we link our observers to the subject

            s.SubjectChanged += this.SubjectChange;

        }

    }

 

So, the SubjectObserver class has one method that matches our delegate defined to handle any changes in the subject, and we wire up the observer to the subject by linking our delegate-based SubjectChange method to our subject’s ‘SubjectChanged’ event as an event handler. Nice, huh? .Net baked-in goodness. The final piece of our puzzle is the Subject class itself. The Subject class has two responsibilities – to expose an event for changes to its internal value (which we’ll use to hook all our observers to as event handlers), and to ensure it raises this event any time a change to its internal value occurs. Code Segment 7 lists how our Subject class is structured.

Segment 7

public class Subject

    {

        //private int to hold the current subject's value

        private int subjectValue = 0;

 

        //public property to set the subject value,

        //the set method is where we capture the value change and

        //notify all the registered observers of the change

        public int SubjectValue

        {

            get { return subjectValue; }

 

            set

            {

                // new eventargs class to pass the current subjectValue and the new value

                SubjectChangedEventArgs e = new SubjectChangedEventArgs(subjectValue, value);

 

                //update the subjectValue

                subjectValue = value;

 

                //Signal all the observers

                OnSubjectChanged(e);

            }

        }

 

        //declare the event using our SubjectChangedEventHandler delegate

// to handle changes to the subjectValue

        //we'll also use this to attach our list of delegate-based observers to.

        public event SubjectChangedEventHandler SubjectChanged;

 

        //method to trigger our subject change event

        //Note: events can only be triggered from within their respective types,

        // thus we marked the scope as virtual protected to allow the method

        //to be over-ridden while still being able to raise the default event

        virtual protected void OnSubjectChanged(SubjectChangedEventArgs e)

        {

            SubjectChanged(this, e);

        }

    }

 

So there we have it, a public property with its setter calling a protected function to raise its own event to notify all our registered eventhandler observers. Any time the subject changes, the SubjectChanged event gets raised, and all our observers can react to the new value enclosed in our own custom SubjectChangedEventArgs class.

Now, admittedly that seems like a lot of work compared to the traditional ‘I only need two interfaces’ Observer pattern implementation, but the payoff is in the use of the pattern, as shown in Segment 8 which outlines the process of using the classes we detailed previously to gain our .Net Observer pattern sweetness.

Segment 8

    Subject subj = new Subject();

 

    SubjectObserver observer = new SubjectObserver(subj);

    SubjectObserver anotherObserver = new SubjectObserver(subj);

 

    subj.SubjectValue = 33;

 

    //both observer and anotherObserver both update immediately

    int observerValue = observer.Change;

    int anotherObserverValue = anotherObserver.Change;

 

Ok, now seriously, how freakin’ cool is that? No messy ‘I’m an observer, add me to the list of registered observers’ calls, no ‘ok, I’ve changed, let’s loop through the list of registered observers and let them know’ routines, just wicked fast event-based programming. And did I mention the wicked-fast-ness of this .net Observer implementation? Oh yeah.

Again this is a .Net-specific implementation of a widely recognized and utilized design pattern of modern object-oriented programming, the Observer Pattern. Microsoft uses this pattern extensively in their own class structure for the .Net framework – so much so, they’ve come to call it the Event Pattern. 

Oooh, Aaah…

Regardless, if you haven’t had the need to implement a similar pattern in your own coding projects, you probably will run into it sometime in the future, and when you do, you are now armed with the powerful and pervasive .Net Event Pattern.

The Un-Official Official Def6 Review for those $3 million ads

Monday, February 7, 2011 by Rachel Conforti

Being that we’re a unified marketing agency, it only seems right that we give our take on the Super Bowl ads that aired last night, so here’s our collective montage of the Definition 6 opinions.

Our special thanks to Def6 participants: Asa Sherrill, Creative Director; Ashley Reed, Social Media Manager; Chris Wojda, Senior Brand Planner; Frank Radice, Expert In Residence; Jeff Katz, President & COO; Michael Johnson, Account Executive; Paul Hernacki, Chief Technology Officer; Ryan Kantor, Marketing Intern; Chris Thornton, CMO; and Charlie Eisenhardt, Senior Editor.

Get ready for our list of touchdowns, incomplete plays, penalty flags and halftime show reviews (we had to throw in SOME football references!)

Enjoy and please comment with your own thoughts. Oh, and you may want to check out AdAge.com's list of Superbowl ads so you can follow along.


Some of our Favorites…because they were humorous, well-produced and made a lasting impact on us:

“The best overall spots were the Fox promos...especially for 'House, MD,' 'X-Factor,' and 'Glee' (the Chevy product placement was fantastic!)”

“Good showing by Verizon, Motorola, BestBuy.”

“I liked the Kia ad. Where I was, everyone was guessing what brand it was promoting as it was running and BMW was blurted out. I thought it was a sharp looking car, and I’ll keep it in mind when I need a new car.”

“Helmets off to the NFL commercial during the Super Bowl!  Of course, it had star power and humor from The Brady Bunch to Modern Family but 'Best Fans Ever' was exactly what Roger Goodell and the NFL needed.” 

“I loved the Careerbuilder.com ad and the Coca-Cola ‘Siege’ one.”

“Favorite lines of the night from BestBuy's ad with Ozzy Osborne: ‘How many G’s are there?’ and ‘What’s a Beiber?’  Nicely done.”

"VW 'The Force' was awesome.  Glad they released the :60 earlier though.  Liked it better than the :30."

Missed tackles…for not enough brand identity, not funny, or just plain blah:

On Doritos, “The Best Part” (aka the finger-licker) –Strange and disturbing. Funny concept, but poorly executed.”

“The Snickers ‘new’ Betty White - Richard Lewis and Roseanne Barr – were funny yet the concept was the same as last year.  They missed the mark.”

“Also disappointing were the Bud ads ‘Wild West’ and ‘Product Placement’.” 

Def6’s Superbowl MVP ad:

You guessed it - the 2 minute Chrysler “Imported from Detroit” ad featuring Eminem.  It does pose the question though – does longer viewing time contribute to the success of this spot?  There was a lot of controversy last week leading up to this, but we feel that it was well-produced, and evoked emotional connections with the viewers.   I guess the real question becomes – was it worth $8 million?

“This broke the car commercial mold and presented the heart and soul of Detroit! Normally I think using celebrities in commercials is gratuitous and unnecessary, but (the brand of) Eminem represents this feeling of Detroit. Chrysler & Fallon, great work making me care about American cars again.”

“Chrysler ad was truly awesome. I’m from Detroit. Had me misty eyed and wanting to buy a 200, feeling dirty for owning an Altima.”

“The best part of the whole night was the Chrysler tagline (the ad was very good, the tagline was great) ’Imported From Detroit.’  The insight into how removed most of the country has become from the Motor City is extremely powerful.  I just hope the products can deliver. That said, BMW's designed and made in America messaging was equally great.”

Gross-out Factor Winner - VW “Beetle”:

“I personally HATED the VW Beetle – had to close my eyes. I’m a huge bug-aphobe.”

On the sidelines, but still worth talking about:

"The Teleflora ad with Faith Hill totally caught me off guard.  It was one of those 'wow, did they really just say that' moments."

"The worst part of the whole night (in regards to brands) is Christina Aguilera's personal brand.  Talk about a negative brand experience that she will forever be remembered for. Ouch!"

Half-Time Review

The Black Eyed Peas performance – exciting, hip and trendy or simply played out? 

I really don’t want to get too down on this performance since it seemed that the NFL and FOX wanted to bring currently trendy music bands back into this widely viewed performance as opposed to the safer rock bands we’ve seen over the last few years (thanks Janet). 

The most interesting thing we’ve found is that it definitely evoked an emotion – you either loved it or hated it.    

“I thought it was awesome to see such a show – I was even dancing and fist-pumping along in my living room!”

“Terrible performance – not sure what you’re doing on that stage if you can’t hit your notes, but the lite-brite suits and choreography were killer!”

"My son just asked me if this was 'Tron: The Musical'."

“I heard they could have gotten the Foo Fighters, but chose the Black Eyed Peas instead. What a terrible call! The Black Eyed Peas are a generally over-edited band so it's no surprise they can’t hit notes live. I enjoyed watching all the middle aged people at the Super Bowl party stare in disgust though. Slash from Guns ‘n Roses was the highlight for me. Not sure why Usher showed up, just to lip sync.”

“I thought the half time show was lame. While The Black Eyed Peas are a great group, the production value of the broadcast seemed too tame, even dull, and therefore the energy and excitement of their live performance was hard to embrace. Watching the half time show I thought back about prior performances – the explosive energy of The Who which no medium can contain, and of course the shocking publicity stunt by Janet Jackson.  I wondered, do live half time performances also need a 'gimmick' to break through the clutter of viewers’ expectations of what constitutes Super Bowl entertainment? Much like the Super Bowl TV commercials, live half time shows may need more than Slash and his amazing guitar playing to break through the history of torn bras, mad rockers and fireworks that viewers have come to expect.”

“Yeah, on Facebook the consensus about the Half Time show was collective yawn. Comments I read made fun of the fact that the BEP's phoned it in as they usually do and the bells & whistles were predictable and tame.”

So there you have it…the D6 SuperBowl winners and losers.  While this year’s #brandbowl was not an overwhelming great set of advertisements, one thing is clear.  You should go buy a car.  We can’t remember which one, but the auto industry will surely need to recoup the money they just invested.



 


6 Posts Read the Most in 2010

Monday, December 13, 2010 by Chris Thornton

It’s that time of year again. A time for reflection and a time for predictions. On the outside chance you did something this year besides monitor your RSS feed from Defining Insights, we thought this would be a good time to reflect on the top posts of the last 12 months.

For those of you that don’t know, Definition 6 has a very open corporate blogging policy. All of our employees are welcome (and encouraged) to contribute to the blog. With a team that spans many different areas of expertise, we find this is a great approach to keeping our customers and other friends up to date on the latest trends in digital marketing and emerging technology.

It’s also an opportunity for us to share successful approaches to unified marketing, helping you develop and leverage strategies that deepen relationships and improve marketing ROI. Without further adieu, here are the 6 most-read posts of 2010:

#1 “Nike ‘Write the Future’ Ad Breaks Viral Video Record” by Jon Accarrino

It should come as no surprise that the leader of Definition 6’s social media operations published the most-read post of 2010. Before joining Definition 6, Jon launched many of NBC’s first social media initiatives, including the Twitter accounts of many of the Today Show stars you know and love.

Leading up to this year’s World Cup action, Jon had the foresight to write a quick review of Nike’s ‘Write the Future’ ad. As fans took breaks from vuvuzela tooting to search the Web, many stumbled across Jon’s post.

You can read the original post (and watch the video again) here.

#2 “Best Practices for Facebook Pages” by Ashley Reed

Definition 6’s social media team must know a thing or two about producing and sharing content on the Web, because its Atlanta-based social media manager Asheley Reed wrote the second most-read post of 2010, “Best Practices for Facebook Pages.”  Ashley’s post was jam-packed with practical information top brands can use to get more out of their Facebook marketing efforts. If your organization has a Facebook Page (or is thinking about launching one), you may want to check out Ashley’s post here. Of course, you might also find value in here “Why People Like Brands on Facebook” post as well.

#3 “How You Like Me Now?” by Matt Timpson

Matt Timpson gives us a great argument for why companies should open blogging to more employees. Matt doesn’t work in marketing, he’s not a client manager or on the sales team, he works in the engineering department.  But he contributed one of the most-read blog posts of 2010, an in-depth analysis of Kia’s 2010 Super Bowl ad (you know, the one with the Sock-Monkey, Squeak-Monster and the Robot?). With an unassuming title “How You Like Me Now?” (a nod to the music used in the spot), his post climbed the charts. If you are familiar with the commercial, you might find his analysis interesting. It’s hard to believe Super Bowl spots are right around the corner.

#4 “Babes... And Some Other Basic Truths About Re-Connecting With Audiences Online” by Al Leach

Al Leach leads the national strategic communications practice for Definition 6. Needless to say, he has a way with words. While the content of Al’s post is written from the point of view of a veteran communications professional, the lighthearted headline and lead demonstrates a point about capturing attention in a short attention span world. Al’s post presents 4 self-proclaimed “truths” about communicating with audiences today - a great read for any communicator. Read Al’s post here.

#5 “The Gap Logo Fiasco” by Chris Wojda

Work for an iconic brand? Want to generate a lot of buzz this year? Have an intern redesign your logo and swap it out on your website - the blogosphere will go wild and you’ll be top of mind for a couple of weeks (at least). While that’s not exactly how it played out, some suspect Gap’s re-branding efforts from this past summer were a publicity stunt. With ‘serious’ re-brands, you would typically see signs at stores change. In this case, it was really just the logo on Gap’s website. Regardless of what the strategy really was, Gap made a lot of noise with its logo ‘fiasco’ this past summer. One of Definition 6’s leading brand strategists, Chris Wojda, couldn’t resist chiming in with his ‘two cents’ on the whole mess. Read his take on Gap’s logo swap here.

#6 “Unified Marketing: A New Model for a New Era” by Michael Kogon

One of the most significant events for the agency this past year was our own re-branding effort. As most of you know, Definition 6 is now a Unified Marketing Agency. Definition 6 CEO introduced positioning and why we feel so strongly about this model in all that we do. The fact that this post rounded out the top 6 posts of 2010 shows that not only did the message resonate with you, but also that we continue to see coincidences with the number “6” in everything that we do. To get the full scoop on what our Unified Marketing Agency positioning is all about, read Michael’s post here.

Chris Thornton is Chief Marketing Officer of Definition 6 and was recently named “CMO of the Year” by the Technology Association of Georgia’s (TAG) Technology Marketing Association. Chris also serves on the board of the Atlanta Interactive Marketing Association (AiMA). When he’s not blogging, you can find Chris tweeting at @CMORocks.

Make Sure You Are Getting the Truth When Hiring an Agency

Tuesday, December 7, 2010 by Sean-Michael Daley
It how do you know your agency is telling the truth?is a very difficult task for brands to choose a new marketing agency. There are lots of promises - and just like prom night - everyone is looking their best. But once the decision is made, reality sets in.

You thought you knew what you were getting, but then the estimates change, timelines extend and the people you thought were going to work on the project and no longer available. Make sure you get the truth before you sign the contract.

So how do you avoid making the wrong decision and ensuring you get the truth upfront before you hire an agency? Here are three suggestions that can save you the headaches later on:

1. Process. Process is key. Great ideas are magic, but creating them is a science. Can your agency clearly show their process and demonstrate its value? How do they manage you through this? What are the key milestones and deliverables.

2. Impact. Impact on your business. Cool ideas that don't increase revenue aren't really cool? How do they plan on measuring the results? Does your agency talk about ROI?

3. People. People create and execute ideas. Who is really working on your project?

Given the importance of your unified marketing strategy, not to mention the financial and resource investment, it is essential you spend the time upfront to ensure the both you and your agency understand the rules of engagement. You should have clear project definition and criteria for evaluating success.

This will manage expectations for all parties involved, reduce cycles spent on dealing with distracting issues but most importantly it will reduce the risks associated with the project and keep you in control.

Sean-Michael Daley is Group Account Director for Definition 6's Dallas Office.


(Image Credit: "How Could You Say No?" by kennymatic)

Is Budget Allocation Killing Your Marketing?

Thursday, October 28, 2010 by Michael Kogon
There’s not a day that goes by without some discussion of budgets, especially this time of year. This is certainly the case with the senior-level discussions I have, where the conversation ultimately ends up on the subject of budgets.

Don’t get me wrong, it’s not all we talk about – there’s plenty of discussion about ROI, market share and the latest strategies and tactics for unified marketing, but the conversation always ends with some discussion of budgets. Maybe that’s the problem?

I’m not talking about the frozen budget problem or the not-enough-budget problem, there’s no solution for that. Rather, I think the problem with budgets today is how they’re split up. Budget allocation is the problem.

Take for example the CMO (names withheld to protect the innocent) who has a traditionally organized budgets like this:
  • 70% working media
  • 15% trade media
  • 15% production/PR/fees
If this client wants to leverage social networks to engage with consumers, the allocation is actually a little more like this:
  • 5% working media
  • 80% production/PR/fees
  • 15% additional staffing requirements
The budget isn’t organized this way today, and the CFO’s office and procurement aren’t being flexible. I find this situation happening pretty regularly. It isn't that the CFO's office isn't part of the business discussion and that they don't want to see the organization succeed, but the system is set up one way and in many ways, it is dated from a previous time and period of advertising.

Most CFOs and procurement offices have a procedure for modifying budget categories and moving stuff around, unfortunately they allow for easy movement on the edges and make it much harder at the core. The real problem is that it might take 60-90 days to make the shift. In that amount of time, an agile challenger or a progressive market leader is already having a dialogue with the community and the space is crowded and noisy.
 
The Headcount Line Item
The biggest problem however is that the real budget change the marketing department needs is head-count. Adding people is the hardest thing to do in today's climate as the capital markets, equity markets and global environment is volatile to say the least.  However, consumer engagement is a person-to-person event - it requires people.

Agencies are adapting and adding solutions to help CMOs outsource community management, social monitoring and engagement and even helping to route contact into call centers as need be, but marketing organizations need a few more people to make a really big difference.
 
Shift to ROI-Based Budget Allocation

What I suggest is moving budgets into a ROI based allocation that the CMO is accountable for and that the CFO requires reporting and monitoring, but not strict category adherence.  The pace in which we operate is too fast to use conventional means of fiscal control and the need to grow market share is too great to allow a GL to impact our performance negatively.  

What do you think? How should budgeting change to reflect the realities of unified marketing?

A Lesson on SEO from 1995

Friday, October 22, 2010 by Paul Hernacki

I woke up this morning to a pretty interesting e-mail that was sent to me by way of my Google profile from someone named David Anderson:Beer

I am making a blog for an online writing class I'm taking through UF, and for a module on search techniques I needed to find a non-mainstream website about my topic (sports bars).  I found your old site, the East Lansing Bar Review, and I loved it so I've written my post for this assignment about it.  I've only made five posts so far, but here is a link anyway: http://sportsbarjunkie.blogspot.com/

This is really crazy in so many ways. The site he is referring to is something I created back around 1995. I was attending Michigan State University and worked part-time in the MSU Network Center to make some extra cash. My official title there was Mainframe Consultant and mostly I helped professors and students to use things like Gopher, Banyan VINES, FTP, configure dial-up PPP access, and learn how to use our Unix-based ELM e-mail client. This was a time when most corporations hadn’t even heard of the web, it had fledgling use by Universities, it was being referred to as a fad, and I had just helped to get Michigan State’s own first web sites up.

I wanted to play around more with this new-fangled world wide web so using a vi editor in Unix, working in HTML 1.0 and armed with a copy of the predominant browser of the time NCSA Mosaic, I decided to create a site that offered a personal review of all the local bars and pubs in the East Lansing, Michigan area. I had a lot of fun creating the site. I had even more fun doing the critical research required to provide the reviews. But it really was bare bones ugly, used hand coded tables, some basic formatting tags, and the most advanced thing it included (which was hot at the time) was an image map that used a monstrosity I created with a copy of Photoshop 1.0.

But so it was born: the East Lansing Bar Review. For a couple of years I kept updating it and occasionally I got really interesting feedback or comments. It even got me a few free beers from local bar owners. When I left MSU my younger brother Mike took over the site and moved it (all 4 or 5 HTML files and all 5-6 images) from my student web account to his. He kept it updated for a couple of more years before he graduated. A couple of years later we got tired of being contacted about it from people asking for updates so Mike posted a note on the site explaining this and since then it’s gathered electronic dust but apparently it’s still there.

15 years from when I created the site, I’m now the CTO of Definition 6 where we create massive high-end brand experiences that include transactional sites with extensive back-end systems integration, hundreds of thousands of pages of content in enterprise-class Content Management Systems, on-line video experiences, mobile web sites, mobile applications and more in addition to spending a ton of time doing Search Engine Optimization, Search Engine Marketing, On-line Display Media, and Analytics.

In an effort for this blog post to have a point and not just be nostalgic rambling or reflection on how far we’ve come in terms of the web and on-line advancements, what really stands out to me is considering how high this site shows up in results for major search engines. If you search for East Lansing Bars it still comes up as one of the top several results on Google. And if you search as David describes he did in his blog post it’s number one. Keep in mind the site was originally written and posted before Google even existed and at a time when Yahoo! had just come onto the scene as a start-up. The very concept of organic search engine optimization didn’t even really exist let alone was it the means of livelihood for the legions of people that practice its art today. I’m sure there are some things to be said for how today’s algorithms treat a site with such a long tenure favorably as well as the tenure of links to that site. And I’m all but certain that the same site published today would not be treated so favorably. But it is probably worth noting that a site hosted at relatively bad URL by today’s SEO standards with no meta-data, no thought to Information Architecture, and bad file naming practices still shows up high for certain not uncommon searches when the content was meaningfully written and relevant to the subject matter of interest. I’ll leave the rest of the analysis to the real SEO experts out there (and my apologies to our Creative Department for even publishing a link to this relic of a site on our blog).

Thanks, David, for the trip down memory lane and for giving me some interesting things to think about this morning.

Checking In To Tell The LBS Story

Wednesday, October 13, 2010 by Gil Wolchock
Fall is my favorite time of year, just like it is for a lot of folks. While I enjoy the cooler temperatures, the changing of the leaves and all the preparations for the holidays, the real coup de grace for me is sports. Let’s face it, summer is the ‘dead of winter’ for a true sports fan, but fall is our Valhalla. 

I mean, could October be any better? You have baseball pennant races, playoffs and The World Series. In Hockey and Basketball, the seasons are just beginning and everyone thinks they have a chance. For America’s new favorite pastime, college and professional football are in full force.


But you're on our blog to read about unified marketing or the latest technology trends, right? You don't really care about my passion for sports.

When Sports and Marketing Collide

Sports and marketing have been closely aligned for as long as I can remember now. From the ads you see in the programs at the ballpark, to TV/radio spots (and shows created for the sole purposes of selling ads I might add). Of course, there's also the signage all over, including player uniforms, the scoreboards and that precious real estate in the line of sight of any television camera (like behind home plate).

The next iteration of fan engagement is coming through Location Based Services (LBS). There is no question that services like FourSquare, Gowalla and Facebook Places have moved beyond the fad to widespread fan adoption.

For me, I think sports is the bridge between fad and reality for LBS. Sporting events - whether you're at the game or watching it in the neighborhood bar or from your couch with your Snuggie on - have always been about participation. Fans want to be part of the experience. With LBS, they can mark the event.

-          A captive audience – when you arrive at a stadium for a game, they have you at “hello”.  You are there for 3-6 hours (if you include tailgating).  Advertisers have long seen the value here with placement in Programs, buying up ballpark ‘real estate’, etc…

-          Fans are a passionate, core demographic for sports. The term ‘fan’ comes from ‘fanatic’ - is there a more poignant example of this passion.

LBS Creates New Opportunities for Storytelling

-          The narrative – here ‘IT’ is, the KEY to making LBS truly successful. At the heart of any success is STORYTELLING. At the heart of sports and why we love them is STORYTELLING.  Whether it is sharing the ‘moment’ with 95,000 others or telling your grandchildren 40 years later about how you were there when ‘IT’ happened, sports is about the story! Deep in this concept of STORYTELLING is the desire to SHARE, which is really what LBS is about.

So now that we have the groundwork we need to look at LBS and assume that something is ‘missing’.  If you agree that three things needed for success today from a marketing standpoint are storytelling, technology and social engagement you can begin to see where I am going.

Clearly LBS’ have the technology angle solved. Smart devices with GPS and social networking built in are what have fueled the revolution. Additionally, they are inherently social. You check in, tell your friends where you are, see where they are, etc... 

What I see as missing is the ‘story’. When LBS first launched the question was raised, “Why would I check in and tell people where I am at?”  In those early days the answer was, “If you give them a free beer they will check in”. While that worked initially, I don’t think it is a long-term strategy.

What should be the answer is sharing. Let people share in a group experience, add in their commentary/story, record it for posterity, and then relive it as they choose. Now, what better platform is there for that than sports? 

Take this past week and look at all the great stories you could have been a part of:

  • Roy Halladay pitching only the SECOND No Hitter in baseball playoff HISTORY
  • Bobby Cox managing his last game for the Atlanta Braves
  • Brett Favre throwing his 500th touchdown last night on Monday Night Footbal
Quite literally there were THOUSANDS of fans looking to share those stories and LBS’ could have been the perfect tool to do so. Sure, you get a glimpse of the story with a short message, but there's more to it than that.

You could check in that you were there, you could post pictures, add running commentary and lastly share the emotions of the moment.  Yet, it’s not being done, at least not through one consistent service.

The question is then why? The answer is money. It’s expensive to launch initiatives, especially ones that don’t have a direct ROI to the groups, in this case a Sports Teams, bottom line.  But I see that as short sighted and where advertising can step in.  For an advertiser what is the benefit of placing an ad in the program of a World Series Game? It’s that eyeballs in the stadium will see the ad, resonate with it and choose to purchase your product. 

The same thing can happen through LBS with an even more emotional pull. Take the Halladay no-hitter (as a Philly fan I will). If I were checked-in to the game and right after it ended, I received a personal message to me (and the others that checked in) that I could be the FIRST to get the t-shirt commemorating the event --- how fast would I do it? Two seconds! How long would it take me to tell the rest of my social network that I did?  Less than two seconds!! 

Soon I would have two stories to tell, the game AND the great offer I received after, all because I was checked-in. How many of my ‘friends’ will now check into games waiting to see if they will get anything? A lot of them. If they get something, they might tell two more friends, and they tell two friends and soon we are all using shampoo from the 1980’s!

So, why haven’t teams, leagues and advertisers seen the power of this yet? I’m not sure, maybe they need to check into LBS in the off season.

IAB MIXX 2010 Takeaways

Thursday, September 30, 2010 by Michael Kogon
Having just spent the better part of the week in New York for Advertising Week and in particular time at IAB MIXX 2010 Conference & Expo, I wanted to jot down what I learned before my day-to-day activities got in the way.

The conference was fairly well attended with a high mix of publishers, DSP's, measurement tool providers and agencies.  There were about 20% in-house folks from brands, with most being B2C and ranging from small to very, very large. For the most part, like most Advertising Weeks and events I have attended in the past.

My key takeaways from this year's IAB MIXX 2010 Conferece are as follows:
  • Measurement matters: If you cannot measure it, sort it, slice it, dice it and present it in a dashboard you are missing the boat and your arguments to management are going to fail (as a side note, this is precisely why we've focused so much energy helping our clients with Vitality this past year).
  • Building brands matters too: tapping into real-time data to make more-informed business decisions is a high priority, unless of course you want to build brand. If you're focus is building brand, than you don't have good measurements yet for digital (but you have faith, right?)
  • Data-driven marketing is in-fashion: Data-driven marketing and decision making is the current "black" in marketing. If you got into advertising because there was no math requirement in undergrad, you need to pull those text books out (or learn the ins and outs of pivot tables).
  • You need to move in real-time: Make sure that your tool kit enables you to activate quickly once you have made a decision. Prepare for the realities of real-time - it's here now.
  • Fuel your furnace: The metabolism of the web is very fast. It consumes a lot of daily calories, so you must feed it regularly with quality content your audiences value (special thanks to Elizabeth Spiers and the 7x7 event).
  • The message still matters: If your idea doesn't matter, the medium is irrelevant.
I'm still absorbing all the great content from the past week. There are some other ideas I'm kicking around that I hope to share soon.

Thanks to the New York office for all the great work this week. Mashlanta 2.0 (Mashable's 2nd Atlanta event we're sponsoring tonight) here I come.


Conversations at Connections

Tuesday, September 21, 2010 by Chris Thornton
As the CMO of a unified marketing agency, I attend a lot of marketing conferences (more than you would believe). You get to a point with marketing conferences where they all start to look the same - and it takes a lot to surprise me. I was surprised twice last week.

First, I attended the best marketing conference I've ever been to... and it was in Indianapolis. Second, it was hosted by a software company. The ExactTarget User Conference, Connections 2010, was an outstanding educational, inspirational and impressive experience. I was blown away.

Then again, it's hard not to be moved when you have conference speakers like Sir Richard Branson. He is an amazing guy. He really believes he cannot fail at anything - and therefore rarely does. He spoke of commercial flights to space NEXT YEAR on Virigin Galactic. 

I mean, I still am impressed I can to the Internet when I am on a plane.  He also gets it.  My favorite quote was “Conversations can change the world, one person at a time, one moment at a time.” Branson has built his success by bringing the right message at the right time to the right people. Which is fascinating, because historically brands have felt consistency and repetition were keys to success. But Virgin’s founder has built a brand based on collective and dimensional experiences.

There were several other fascinating speakers who contributed as well…Andy Sernovitz, author of “Word of Mouth Marketing  was spot on in his thinking when he said, “Advertising is the cost of being boring ” - and that earned media was gained by creating things worth talking about. Jeffrey Hayzlett, former CMO of Kodak, is always entertaining and did great on his panel. 

From an educational standpoint, the guys from ExactTarget did great showing us not only where they are taking the platform as a centralized location to manage the conversation, but also backed it up with some wonderful research on email and social media…reminding us yet again, that social media only increases emails importance vs. kills it. 

I also enjoyed some great insight from Michael Donnelly of The Coca-Cola Company (disclaimer: they're a client). He reminded us of the power of Metcalfe’s Law: “Fans aren’t necessarily there to share with us, fans are there to share with each other.” He also made it evidently clear to one audience member that you should not misquote him on Twitter. 

Overall, Connections 2010 did a great job of really demonstrating this brave new world of marketing…one defined not just by the message, but the intersection of message, context, and persona.  Conversations with your customers are what matter.  Real-time relationships are how you move the bottom line.  Are you ready to change your approach?  Your customers are moving with or without you.  In the immortal words of Richard Branson, “Screw it…let’s just do it.”




Great Quotes From TEDx Atlanta Re:solve

Monday, September 20, 2010 by Chris Wojda


If you weren't one of the lucky few to attend the TEDx Atlanta Re:solve event last week, here are some great quotes I wanted to share with you:
  • “The modern approach to movie making is one of mankind’s most incredible and perhaps most underutilized tools for collaborative problem solving.” - Logan Smalley
  • “In the modern world, we’re all marketers, we’re all neighbors and we’re all pulling up a chair to the same fire – the Internet.” - Logan Smalley
  • “There is a window of opportunity that exists while you’re young to get advice form the smartest people around because they don’t expect you to pay a consulting fee.” - Logan Smalley
  • “The Internet of the ancient world was the solar system.” - Farmer D.
  • “By 2020 there will be more millionaires in India than there are total people in Canada and Australia.” - David Butler
  • “Learn by doing.” - David Butler
  • “Hydrogen has the most energy of any element shy of radioactive.” - Mills Snowden
  • “The most important part of developing your idea is you have to start.” - Mills Snowden
  • “The world conspires to help whn you are up to something big.” - Harrison Dillon
  • “Energy time operates in 10 year cycles.  Political time operates in 2 year cycles. [It’s the reason we have such a hard time solving our energy problem].” - Harrison Dillon
  • “We have to make sure that our politicians know that we all care about more than what happens beyond the next political cycle.” - Harrison Dillon
  • “Everyone has a sea of influence that can be traced.” - Jim Hartzfeld
  • “There’s a fundamental difference between curing sickness and creating health.” - Jim Hartzfeld
  • “Everybody’s entitled to their own opinion.  Not everybody’s entitled to their own facts.” - Sam Williams

For more information on TED and TEDx Atlanta, visit the TEDx Atlanta site here. You can also view photos and videos from recent events.

Unified Marketing: A New Model for a New Era

Saturday, September 11, 2010 by Michael Kogon
As you can see from our new website, Definition 6 is now a Unified Marketing Agency. It might look like something that happened over night, but it is an approach we have been refining for years now.

There is only one constant in marketing today: change. Customers change. Technologies change. Mediums change. You change. As an agency, we too must change to help clients better manage business performance. It’s something we’ve been doing for 13 years now.

Unified marketing is our most dramatic transformation yet. It’s an evolved approach to marketing that is designed to challenge conventional wisdom in the agency world.

While some are looking to add more capabilities, we’re looking to develop a better model equipped for the realities of marketing in an always-on and always-evolving marketplace.

Unified marketing is our new approach to strategy and execution. Rather than thinking in terms of campaigns, we think in terms of real-time experiences - every time a person interacts or transacts with your brand. Our unified marketing strategy framework is designed to help clients create experiences that unite brands and people in motion - in real-time.

Experiences come in many forms, and not all points of engagement are predictable - but smart brands can plan to build collective, dimensional relationships with customers with each and every experience.

Our Unified Marketing Approach

Our unified marketing approach is designed to help you identify where your best opportunities are to engage and connect with your most valuable customers. We create meaningful - often one-of-a-kind - brand experiences that are relevant to your audiences and build collective value.

Unified marketing is a departure from start and stop, short-sighted and disconnected marketing campaigns. It’s the beginning of a mindset that looks at relationship building as a constant, persistent effort across all experiences.






















There are four stages to our unified marketing strategy framework:

•    Find & Define the right audiences that represent the greatest brand opportunity for you

•    Engage & Connect through more meaningful and relevant experiences that strengthen your relationship

•    Build & Maintain your relationships to build collective, dimensional value over time and foster reciprocity across your communities

•    Understand & Optimize through insight and real-time data, making better informed decisions to drive better interaction and transaction

This process enables us to continually refine and optimize campaign performance in real-time, ultimately helping our clients build more meaningful brand experiences and relationships.

Proving the Model

We’ve put our unified marketing approach to the test with several clients and are pleased to report the results have been impressive. We’ve also continued to build out our capabilities to support the unified marketing model. Our acquisitions of Creative Bubble and Leach Communications, the opening of our Dallas office, the addition of 100+ new team members, and some of the most impressive work we’ve done to date, are all strategic moves to execute on our unified marketing vision.

We’re beginning to see the results of our work, you can see it through the impact our people are making, and we hope it creates more opportunity for us to work together.

We look forward to talking with you more about our unified marketing approach and how we create brand experiences that unite people and brands in motion.

Note: Please visit the What We Do section to learn more about our Unified Marketing Approach and process.


 
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