Social media marketing

What might surprise you is how quickly Twitter is growing as the social medium of choice among Fortune 500 companies. According to recent studies like “Fortune 500 and Social Media: A Longitudinal Study of Blogging and Twitter Usage by America’s Largest Companies,” conducted by the University of Massachusetts Dartmouth and Financial Insite, a Seattle-based Research Firm, Twitter is the platform of choice for Fortune 500 social media marketers.

The study examined the 2009 Fortune 500 in an attempt to quantify their adoption of social media tools and technologies, finding that 22% of Fortune 500 companies have a public-facing corporate blog – six percent more than 2008. The study also found that 86% of these blogs link directly to a corporate Twitter account, a 300% increase over 2008. Even more corporations have Twitter accounts, but not all link to them from their blog.

It would appear that Fortune 500 marketers are moving fast to Twitter for engaging with their key audiences. Of course, upon further analysis, you’d find that only 35% of these Twitter accounts are active – described as having been updated within the past 30 days. If I’m reading the study correctly, that means 65% are not being actively used.

While Fortune 500 companies have realized they need to be on Twitter – probably as defense against username squatting – few have truly embraced Twitter as a social channel. 

Of the groups that have engaged most heavily with Twitter, the insurance industry is leading the way, with 13 active Twitter accounts according to the study. Of course there are also companies like Exxon Mobil, the #1 company in the Fortune 500, that have no presence on Twitter.

A separate analysis of Fortune 500 Twitter, “The Global Social Media Check-Up” conducted by Burson-Marstellar, found that 79% of Fortune 100 Global companies are using one of four popular social media platforms, with Twitter leading Facebook, YouTube and corporate blogging as the platform of choice.

65% of Fortune Global 100 companies have active accounts on Twitter, while only 54% have Facebook accounts, 50% have YouTube channels, and 33% have a corporate blog. There is still plenty of room for improvement here.

Why Is Twitter the Preferred Platform?

Nobody knows for sure why Twitter is so popular, but there’s a good chance that it’s because it’s the easiest platform to launch. Companies can have a Twitter account up and running in a couple of hours (or less). There is a lot more work to do to launch a YouTube channel, corporate blog, or Facebook presence. It also takes considerably less resources to manage content production and audience interaction on Twitter than these other platforms. It’s a relatively low-cost and low-maintenance option for getting in the social media game.

Are Fortune 500 companies getting any value out of Twitter though? According to the Burson-Marstellar study, the answer is “yes”. Twitter accounts to the Fortune Global 100 average 1,489 followers. This doesn’t seem like much when you consider the average Facebook fan page for these companies has more than 40,000 fans, but it's progress.

A full copy of the new research report can be downloaded here: http://www.umassd.edu/cmr/studiesresearch.

The idea of creativity is held in high esteem by a great many people. When you see a fantastic work of art, or see a new piece of technology that blows your mind, you can’t help but feel appreciative of the creativity that went into making it. You may also feel envy. “Why can’t I be that creative? My world is too structured to be able to do those sorts of things.”

In my position at our creative advertising agency, it's my job to "be creative", but the truth is that anyone can, and everyone should, be creative. In many ways, I believe people are more creative than they give themselves credit for. It is easy to appreciate grand gestures of creativity: the Gugenheim Museum in Bilbao, the XBOX Natal project, Avatar. But you must realize that those large expressions are merely the accumulation of small frequent expressions of creativity. The people behind them are disposed to looking beyond the boundaries of the everyday. By opening yourself up to the idea that each choice you make can be infused with the unexpected, you will begin to see your life and your business enriched with the individuality of creativity.

So what does it mean to “be creative”? You may not have a gift for the arts, but that in no way hampers your ability to be creative. Simply doing something or seeing the world in a new way is the very essence of creativity. Break free of what you know and get outside of your comfort zone. In its purest form, creativity is anarchy. Of course that type of creativity is only useful in an abstract sense, wielded as a hammer to break through a wall of convention. Truly inspired creativity brings about brilliant new ideas within the constructs of necessary guidelines. For example, I can strap an accordion to a rodeo bull and record the “music” as it tries to throw its rider, but likely that will only result in a painful accumulation of noise. It certainly would qualify as a creative act, but that creativity would be wasted in the final product. It’s important to break out of our familiar way of thinking and acting, but do so while still respecting the natural boundaries of human perception.  Creativity is a delicate balance between spontaneity and limitations. Often “new” ideas will be criticized as derivative. That may be true, but that in does not diminish the achievement. No matter how “out of the box” you get, it is still related to the box in some way. Anything that ignores all conventions is only interesting in the abstract. A relationship to the world we live in and the conditions our lives and businesses thrive in is a necessity for success.

Not everyone can throw away convention and embrace the unknown, nor should they. Clearly, some level of control and stability is necessary in business and in life. But being comfortable with the unexpected will allow you to make more creative choices, and, perhaps more importantly, accept and encourage creative choices in those with whom you work. Start small: re-arrange your office, take a new route home, or run a meeting differently. These things have little risk, but will force you to see things in a new way. It may take you longer to get home, but you may see or experience something new that spawns new ideas or growth in your life. Each small act will make you more open to new ideas and change. Many consultants will tell you that a repeatable process is necessary to create an environment of measurable success, and that is certainly true, but innovation is equally important to business. Repeatable process is the antithesis of innovation. Even the most successful business will ultimately stagnate if it does not embrace change. Indeed you must go beyond simply rolling with the changes of industry and be an initiator of change to truly rise above the rest.

Whether you are a designer or an accountant, a CEO or a secretary, make an active effort to infuse creativity into your life. Train yourself to be open to the new and unexpected, whether it be a new, but accurate use of your brand or an off the wall execution for a social media strategy.  It will make you at least a little uncomfortable and anxious (it should or you are not doing it right), but even the smallest of gestures will also enrich you, both professionally and personally. Where should you start? I don’t know… be creative.

I recently read that the White House has chosen an Open Source CMS (Content Management System) to develop their government Web site. This announcement caught my attention for several reasons--not only are many agencies moving their clients to open source and praising it's virtues, I also started using Drupal this past year and found it remarkably fast and easy to setup and maintain my own Web sites with quality results. Despite some criticism of open source over the years--more and more commercial (and government) developers are choosing it.

It's hard to argue against the benefits of free software, especially when results show that the software does what we expect, often exceeds expectations, and provides more opportunities for expansion than many proprietary products. While relative newcomers Drupal and Wordpress lead the pack for CMS offerings, open source mainstays such as Linux and Perl have been around for many years--not only surviving, but thriving over time. In a study by Amit Deshpande and Dirk Riehle of SAP Labs, LLC, Total Growth of Open Source results have shown that "the total amount of source code and the total number of projects double about every 14 months." Open source enables freedom for both users and developers to move & change quickly when needed, as well as providing more flexibility with software decisions such as to upgrade or not to upgrade. It's really no surprise that businesses and individuals are moving to open source at exponential rates.

Of course, Open Source has always been very much associated with Free, although there are other solid reasons to choose it beyond its cost. The pool of development resources is not limited to a specific company or provider, but instead is seemingly unlimited. As a specific open source project becomes popular, more and more developers start contributing, growing and adding to the code. Not only do they enhance the software to make it better for everyone, but they also create markets for their own support services. The better the code is--more people will use it-- and the more support is needed. Large developer communities have evolved around each software project, contributing to its growth, and administering its support. These open source communities are continually coming up with new innovations, powerful add-ons, extensions, and effective tools.

With so many open source choices available, even the ubiquitous LAMP stack (Linux, Apache, MySQL, and Perl) has come to be accepted as generic term for any completely open source application stack--substituting interchangeable parts from other sources that include "PostgreSQL, SQLLite, Apache Derby," as well as "PHP, Python, Ruby, Groovy and JavaScript." Even behemoth Microsoft has entered the game with their own Open Source CMS Platform.

Additionally, interactive ad agencies are able to offer their managed computer services at lower rates when developers take advantage of Open Source technologies. This enables clients to do more within their budgets. Every size company can now take advantage of Website integration, online advertising, and interactive media development due to the emergence of open source and accumulation of knowledge brought to us by the developer community. Businesses across industries are now embracing these technologies, taking advantage of interactive media, and using a more integrated approach to marketing with the vast number of new tools that are now available from these creative, innovative communities of developers.

I've been hearing the phrase "Drinking from the fire hose" more often than usual lately. The curious thing is that it's coming from Interactive Media Professionals (including myself), as much as from end users. With the exponential growth of the Internet and its related technologies, we now have access to more information, in more places, in more ways than ever before. Web 2.0, Social Media, Application Software Development, Mobile and related technologies are having a profound impact on Interactive Marketing Strategies. Many agencies are capable at traditional & online media marketing, or they may have strong technical capabilities--but, it is rare to find an agency that has all of these abilities and deep technical resources such as Definition 6.

To follow the fire hose analogy--anyone faced with that situation would get out of the way. The high volume and velocity of incoming data require some type of control and direction to be useful to ourselves, our clients, and our business.  Developers, interactive designers, and marketers are faced with the same questions as consumers--how to manage the onslaught of incoming information. Interactive Ad Agencies are faced with the additional responsibility of creating new tools to distribute information in a clear and meaningful way. These interactive professionals are the firemen holding the hose. 

At the height of the dotcom boom, an old colleague used to remind me that technology is simply a way of doing things. As the old broadcast model of advertising becomes obsolete, and user discovery & social interaction drive engagement, the function of marketing itself must now change to meet these communication challenges. This new model now poses new questions about where marketers should be, how they communicate, and when that interaction will occur.  I still remember the first  7-Eleven convenience store that opened in my neighborhood, and discovering that name comes from its operating hours—--it was a big deal to be open until 11PM! Marketers didn’t create more ads to attract customers from 9-5, they simply changed to meet customers on their own terms.

Integrated interactive marketing campaigns must be open and immersed in the culture to create value and be relevant. Successful marketers are positioned alongside their target market, making use of tactics such as Branded Content and Branded Entertainment to engage the user, enabling them to discover that value on their own, and decide what truly fulfills their needs. This is not an easy task, and creating meaningful user interaction grows out of qualified analysis of users and their interactions. Those of us in Media and Advertising have been exposed to these ideas before, but never before have these been more important to interactive design. Today's consumer has become a partner in the design process, and defines how we approach our interactions with them. Social media tools such as MySpace, Facebook and Twitter provide marketers with a limitless cache of information to help segment, target and engage users as never before— which only highlights the need for efficient processing of data.

Our obligation to clients is to find the relevant information, manage and organize it, and disperse it to potential customers.  To do this, we interpret client requirements and translate those requirements into a meaningful Interactive Experience. We need to collect and analyze enough user data to create strong, branded messages that reach the intended target. In addition, we must combine data with the tools and applications that make it meaningful to those target consumers.

In this new age of discovery, the true Integrated Interactive Agencies are taking the time and effort to find the tools necessary to do the job, or when needed, create them. With information coming constantly from every direction, those who are efficient at organizing, managing, and presenting it will be successful. Otherwise, we're just spraying a fire hose.  If we attempt to do that, consumers will just get out of the way.

In recent years it seems as if E-Mail marketing has fallen by the wayside in light of emerging technologies and trends. Time and time again statistics have supported the profitability and legitimacy of E-Mail marketing, so it’s important to take a step back and see how E-Mail marketing is or more importantly isn’t, affecting your company.
Here are three questions to ask yourself or your marketing team in order to answer the bottom line; do we need to invest or reinvest in E-Mail marketing?

1) Have you forgotten about the basics?

In this new Web 2.0 world marketers are constantly scrambling to keep up with the latest trends, throwing money at anything deemed “cool,” “trendy,” or “popular.” At first glance new social outlets and advertising mediums may seem appealing, but sites such as YouTube, Twitter, Facebook, and Myspace have short track records in terms of performance and viewership capabilities. These mediums aren’t poor investments by any means, but more often than not companies are blinded by the popularity of new social sites and forget about the basics of interactive marketing; E-Mail marketing. 
In one Forrester survey E-Mail more than 80% of businesses surveys achieved a significant return on investment - double that of most other marketing initiatives. I highly doubt any current social media site can boast 80% ROI satisfaction for use of their advertising and marketing platforms.

There’s a reason social media and Web 2.0 technology is called the “frontier” of internet exploration; IT’S UNKNOWN TERRITORY. If you’re hoping to catch the wave early and become one of the first settlers on the new frontier, be prepared to sacrifice quite a bit of blood, sweat, and treasure. A word of warning though for those looking to brave these mysterious, ever-changing virtual landscapes;  by the time you and other businesses jump on the bandwagon, the consumer has most likely started getting off to ride the new model bandwagon – the one that has three axels instead of two.

BOTTOM LINE: Like my great grand pappy use to say, sometimes the best things in life are the simplest things; E-Mail marketing may not be as flashy as a MySpace page, but 9/10 it will dole out a much larger reward upon investment.

2) Are you putting your data to good use?

For those already utilizing E-Mail marketing it’s important to take a step back and review your E-Mail marketing process. Do you simply click “send” every two weeks to blast your newsletter or promotion? One of the foremost reasons E-Mail campaigns fail or plateau revolve around the marketers lack of interaction, understanding, diligence, or experience analyzing and applying the data generated by their E-Mail campaign.  E-Mail is light years ahead of almost every other advertising medium in terms of accountability and tracking, the question is whether you’re leveraging this unique capability or not. With the ability to instantly review the results of your efforts, it’s important to analyze the outcome through multiple lenses rather than just a couple such as “E-Mails opened,” “conversions,” or “bounced rates.”

As a rule of thumb every time you receive the results of an E-Mail blast you should be changing at least ONE aspect of your next E-Mail strategy or design. It’s entirely possible to deploy E-Mail blasts without acknowledging the data and still receive a good response and return. As a marketer you need to apply the data you receive in order to run a GREAT campaign. Just because you’re running a “good” campaign with minimal effort doesn’t change the fact that in reality you’re really running a poor to mediocre campaign.
The most effective E-Mail marketing is an evolutionary process consisting of hours, and hours, and hours (and hours) of data compilation, review, and reform. If you or your marketing team takes performs no action other than clicking “send,” odds are you’re missing out on the true strength of E-Mail marketing; quick, intuitive, statistically supported campaign adaptation.  

BOTTOM LINE: We don’t live in a static world; neither should your E-Mail marketing.  

 3) Are you maximizing your dollar during the recession?

Marketing departments across the world have been laying off employees in droves. Even higher level management today is looking for any way possible to show their superiors that they add value to the company. What would your superiors say if they saw you could not only boost revenue but cut costs at the same time?
Marketing budgets have shrank, but thankfully E-Mail marketing prices have stayed relatively the same – cost efficient. Of all the advertising mediums both virtual and physical, E-Mail marketing is among the most cost effective with the privilege of being able to boast one of the highest ROI’s. A single print ad can cost thousands upon thousands after the cost of graphic design and ad-space. Instead of paying $10,000-$25,000+ for one month of magazine advertising, you can run a four month e-mail campaign which normally entails better audiences, conversion rates, and accountability. If you find the costs of traditional advertising to be exorbitant, it may be time to dust off the E-Mail marketing proposal and take another look.

BOTTOM LINE: As the great Benjamin Franklin once said, “A penny saved is a penny earned.”

So ask yourself:

1) Would it be beneficial to scale back on costly new-age technology investments in order to temporarily invest in more dependable marketing initiatives?

2) Would it be beneficial to engage in an E-Mail marketing discovery phase to see if you’ve truly been interacting with your campaigns and applying the data you find?

3) Would it be beneficial to divert your limited budget to more cost effective (and often times profitable) marketing venture such as E-Marketing?

 

According to recent studies and surveys over 50% of all smartphone traffic in the U.S. now comes from iPhones (AdMob Mobile Metrics, March 2009). And it’s growing. Other platforms are starting to catch on, but Apple truly succeeded in building and proliferating a means for people to have a vastly improved mobile web experience. Add to that a rabid user-base and the result is that iPhone’s Safari browser now starts showing up more and more on the overall analytics reports when companies review what browsers are accessing their sites. As an avid iPhone user myself since the first version I’ve been amazed at how I could navigate sites on this platform despite site designs that still required extensive zooming in and out and scrolling back and forth. I was so enamored that Apple designed UI mechanisms to help accommodate sites not designed for mobile that for a while I was simply excited to be able to use them at all. But slowly some sites began creating better mobile versions to make navigation even easier on the iPhone and other browsers. Now I grow greatly annoyed when I try to access a web site from my phone and find myself staring at a microscopic version of the homepage which makes it difficult to even find the buried link that says “Contact Us” just so I can find their address or phone number to get directions and a map while I’m out and about. Or even worse, the site is built in Flash with no HTML version and for whatever divine reason Apple has still not decided to support Flash on the iPhone. So the site is essentially useless on my phone and in some cases looks uglier than a Nip/Tuck season finale. I found it funny when I tried looking at the web sites of some of our competitors, some large digital agencies, and found they had sites built in Flash which are rendered useless on my device.

Numerous solutions exist for creating mobile presentation layers for even the most complex and transactional web sites to handle every different mobile device under the sun. We’ve helped many of our customers do exactly that. But there wasn’t a simple, fast and inexpensive way for a large majority of companies who just have a typical web site with typical CMS needs managed by a small number of people to easily publish and manage simple mobile site versions. With all this in mind, Definition 6 worked to build some simple scripts, toolsets and templates that integrate directly into a Content Management System enabling re-purposing of content by a non-technical marketing manager to easily deploy a site that looks great in an iPhone Safari browser. It leverages iPhone navigation mechanisms, and helps you to offer mobile users with the experience they desire and the information they likely need while mobile which is often quite different than what they want when they are sitting in front of a laptop or desktop computer. We’ve also packaged it all up in a simple series of offerings to make this an easy decision for our current and future customers so they can cost effectively begin to meet the needs of a growing market. If you don’t have an iPhone you can test to see what your site looks like using an iPhone simulator which we have posted at http://www.definition6.com/our-services/mobile.aspx and if you do have an iPhone just visit www.definition6.com now on your device to see an example.

In the coming weeks and months we’ll also be releasing the same kind of CMS plug-ins and templates for other mobile browsers as add-ons to these tools. But we thought we’d start with the one that represented the most traffic. For a quick and simple way to manage mobile sites in a CMS we think this new toolset makes great sense for a large number of businesses.

1. Website analytics - If your initiative includes the enhancement or redesign of a website, start the project with an examination of your existing analytics data. If you don't have any, stop reading this and go get it. Figure out what will be important to you later. It may be as simple as traffic volume, visit duration, cost per ad spend or conversion rates. But you may find a need to collect custom data as well. Almost every analytics package out there has that capability.
2. External data - In this context, external data is performance data obtained through your CRM package or 3rd party sources. Call center volumes or in-store data would fall into this category. You need an adequate way to access it and you need historical references.
3. Email marketing - If your initiative includes modifications to email marketing programs, make sure your provider is collecting meaningful data on open and click-through rates. And make sure you'll have access to historical data to create a trending analysis.

Lori Willard, Online Media Specialist here at Def 6, passed along a MediaPost Research Brief that shows that reduced advertising during a recession negatively impacts consumer perception.

According to a new Ad-ology Research study, "Advertising's Impact in a Soft Economy," more than 48% of U.S. adults believe that a lack of advertising by a retail store, bank or auto dealership during a recession indicates the business must be struggling.

Conversly, a vast majority perceives businesses that continue to advertise as being competitive or committed to doing business.
 
Other key findings include:

• 40% of consumers use coupons more now than a year ago

• Most consumers are as willing or more willing to pay more for ‘healthy' or ‘organic' products than they were a year ago

• A ‘deeply discounted price' was the number one factor that would make consumers more likely to purchase a big-ticket item (+$1,000)

• Store websites ranked second only to search engines as the way consumers research products and shop online

Ad-ology summarizes the research by saying:  “It is critical to advertise in the current economic climate, to maintain long-term positive consumer perception of your brand.  Advertising not only assures consumers of a business’ reliability in a soft economy, but it can influence where and what they buy, especially when the ads address concerns about value.”

Definition 6 offers strategy consulting services to help you with your advertising initiatives for the following disciplines: email, SEO, SEM, online media, social media, and mobile.  Don't let your advertising negatively impact consumer perception.

If you've heard of Content Delivery Networks (CDN) then you probably either work for one or you've had issues with website performance. Or maybe you believe that there is a potential concern with increasing website traffic and how your application will handle it. First of all, if you're facing the fear of an expanding user base, you've obviously done something right. So how do you avoid being the one left holding the bag while end-users fall off your site in droves? Maybe a CDN is the right way to go...but maybe not.

As a Technical Project Manager for Definition 6, I've had the opportunity to work with clients and projects that require, at least, an initial discussion regarding performance, and others who simply do not. Let me focus on those companies first. If you own a lead generation website that leverages alternatives means for producing sales and receives 2,000 - 5,000 unique visits daily, odds are, you're not going to need advanced performance capabilities. If you are noticing issues, then take a look at your production configuration. Are you on a shared solution? Are you serving up heavy, rich media content? Are your servers out-of-date and unmanaged. Take a closer look and you might find that the potentially expensive CDN solution isn't necessary.

But for website owners that are out of capitol to invest in peformance increasing devices for a struggling system, or for those that wish to provide enhanced, rich media content to users, then look at a CDN as a possible solution to your problems. I recently read a post on www.websitemagazine.com by Peter Prestipino in which he introduced TinyCDN (www.tinycdn.com). If you've researched CDN's, you know how expensive it can be, depending on the size of your content and frequency of delivery. TinyCDN is a good example of a feasible solution from a complexity standpoint and budget concerns.

If you're considering one of these options, hopefully you've taken the time to discover what is causing your website's slow performance. What you don't want to do is spend your budget on improving usability and find out after implementation of those changes that users are experiencing the same degraded performance. Take the time to baseline your performance metrics, from an application and server standpoint. There are numerous tools available that can provide these key metrics. Take a look at your analtyics package as well, what is it telling you? Application can't keep up with continuous requests? Or maybe you've had a dramatic increase in requests to view your new product video. If you're in a pinch, give something like TinyCDN a try. A band-aid solution might not be so bad if it's reasonably priced and avoids the loss of users.

In my continuing research into marketing to the Hispanic consumer, I'm finding great articles from MediaPost that provide good information on why and how to reach this particular audience.  So here is an article by Joseph Kutchera (Why Does Google Send U.S. Hispanics To Foreign Web Sites?) that talks about what Google is doing with search results for the Spanish speaking community and how you can apply similar ideas to your marketing campaigns.

The first thing he points out is that if you search in Google using Spanish words, 50% or more of your responses are going to be for sites outside of the U.S. borders.  So why does this happen and why do marketers miss this target audience?  Kutchera provides the answer.  "Google and other search engines index sites globally while we marketers, agencies and media sellers work within the economic and political borders of the U.S."  When people search using Spanish words and terms, Google is going to return sites that have Spanish content on them.  Does your website have Spanish content?  If you do, you may still be missing out on this audience for a few different reasons.  Kutchera points out the following.  1) Your Spanish site may not be optimized for Search Engine Optimization (SEO) like your English site.  2) Many Spanish speaking Hispanics like to go to sites of their country of origin. 3) Spanish language markets are more likely to spend time on their content, making it more relevant than someone from an English language market who is updating a Spanish language website. 4) U.S. advertisers have been slow to move budgets toward online marketing and therefore not providing the resources necessary to provide the content that is necessary.

So what can you do to reach the Hispanic population:

- Purchase non-U.S. targeted inventory on your search buys along with your U.S. targeted inventory.
- Reach out to Hispanic country-of-origin web sites through ad networks.
- Apply behavioral, contextual, and language targeting to further segment and understand your Hispanic audience.

As a Senior Consultant at Definition 6, an interactive marketing agency with expertise in Web Search Engine Optimization and Search Marketing Consulting, I'm seeing lots of evidence for companies to shift some marketing dollars to specifically target Hispanics in the U.S.  This growing population is getting online at a very fast pace.  There are millions and millions of them out there that could be buying your products or services if they could find you.  Are you willing to let them go to your competitors?  We can help you target them.  We can help you get ahead of the curve.
 

I just got a call from a strategic business partner, and as an Interactive Advertising Agency we stay up to speed on most things in the marketplace, and he was calling me from a break at a conference for his company.  As he said hello, I congratulated him on their company raising another round of VC dollars.  He said "Wow, how did you know that?!"  I told him simple; Twitter!  I was a follower of his company's partner account and at the same time they told the company they tweeted about it.  Interactive communications is so fast, that in less than 5 minutes the word was out!  Now this is a great story because they are an eMail marketing partner of ours, he is a long time friend and the news was good.  We talked about what the investment meant to his company and our partnership, we discussed how online ad agency business was continuing to see good growth this year and that 2010 was going to be a great year, and hung up smiling.

Now what if the news had been bad?  What if they had a meeting that was altering the relationship with partners and it was negative?  And someone had tweeted about it? I suspect our call wouldn't have been the same. 

Let's talk about your online interactive marketing and message management.  Do you have a twitter monitoring policy?  Do you have an account?  Do you follow your partners, customers, employees, competitors?  I do, you should too. Website Development is a very small part of being digital, search engine optimization is only a part as is eMail or even PPC. The big parts are listening, monitoring, and watching the ecosystem and being informed as quickly as possible to make decisions as rapidly as possible.  So next time you are with your Interactive Ad Agency, ask them what they know and when they learned it.  You will be amazed at how fast Digital has become.