Price or Differentiation

Thursday, October 15, 2009 by Jasdeep Jaitla
With new businesses and new business models popping up on the Internet like a bag of microwave popcorn, differentiation is far more transitory these days than it once used to be.

Let's take this summary of the 21st Century Corporation from Business Week in August, 28, 2000*, over 9 years ago:

1. Everything gets cheaper faster. The Internet commoditizes every new service or product idea so rapidly by providing the ability to not just compare one or two sources, but 100 or 1,000 sources, that price reduction has accelerated almost out of control.

2. Cutting costs is the answer. With significant downward pressure of margins it is imperative to reduce expenses to maintain profitability.

3. Innovation builds profits. Since you cannot raise prices, and must consistently reduce prices, innovation is required accompanied with rapid expertise development and ingenuity. This advantage is temporary, so innovation must be constant, reflexive and accelerate (rather than coast forward) to address #1 above.

Adaptability

That article was almost a decade ago, and is still relevant, if not even more significant now than it was then. It was published prior to the dot com crash.  Unlike 100 years ago as the Industrial Revolution and the Carnegie's, Rockefellers' and Fords' were taking assembly line production to it's maximum potential, we clearly know it's weaknesses and limitations. One of the most significant limitations is adaptability. Workers specialize so much on their individual task that they cannot readily adapt to other tasks or provide generalization or see the whole picture.

The transition from the assembly line mentality of large deparments and silo style development is a slow one. Integrating departments and collaborating by increasing communication between sales, project managers, creative development, application development, product managers, production and delivery is not as simple as it may sound. Your value chain may involve a very large set of people and keep communication clear requires expertise and training.

New Models for Development

In application software development and internet software development, the models over the last 20 years have evolved considerably. Agile methodologies are gaining traction as a way to create adaptable solutions and modular approaches. This keeps the customer focus as well as the requirements together, and allows flexibility with solution delivery as the landscape changes. Social Media strategy is a fabulous example of this, requirements change so quickly that modular frameworks are developed so that new quick features can be added onto the framework rapidly to meet social change and social needs and Facebook is a fantastic example of this type of structure and development.

Clearly, to stay on top and to consistently provide value, you must value education exponentially, foster creative thinking, be vigilant with the technological landscape, and be able to generate ideas and critical thinking. In Interactive Media Agencies such as Definition6, we constantly strive towards an integrative approach, with all skillsets and all mindsets sharing information and cross-pollinating ideas. We dedicate ourselves to innovation through cross-department research and landscape analysis. Our Innovation Team is specifically dedicated to meeting the demands of the 21st Century business.

"Twenty-First Century Corporation," Business Week, August 28, 2000, p. 278.

Innovation and Cost Drivers

Wednesday, October 14, 2009 by Jasdeep Jaitla
Intuition can guide you to the place of innovation, and analysis guides you to the method of innovation.

Driving down costs is the goal of every business in every industry. Identifying and nailing down Cost Drivers in a Interactive Media Agency is one of the most challenging aspects of Innovation due to the service model and diversity of projects. The more diverse the services and the more capabilities an organization has, the harder the cost drivers are to innovate. This is the challenge.

Create Measurability

In order to analyze data, you need to collect data. The first step is to establish a normalized set of information, and discover commonalities that you measure over time. It's difficult in service business models to identify measurable practices since commonality between projects may not exist. In contrast, it is much easier to find measurable actvities within consistent services. For example, in the realm of public service such as law enforcement, response times can be measured which can lead to innovation in terms of communication technologies, route mapping, and routine patrolling route generation to optimize the response times and measure improvements. In the same light, commonality and metrics need to be put in place so that you can innovate. Without this baseline set of metrics, most improvements are subjective and can be hit and miss.

Measurability and Interactive Marketing

Interactive marketing strategies and improved search engine optimization follow the same metaphorical principle. Because optimization is always a moving target, you have to establish a control on your marketing practices and only change a few independent variables at a time, such as keyword density, or keyword targeting in ads, in order to see their effect. In the case of organic search results, the effect of changes may take weeks or even months before they actually show results. To top it off, search algorithms and prioritization change "without notice." To discover these changes requires a scientific mindset for the search engine optimization consultants.

The cost drivers in Search Engine Marketing involve keyword market prices. Camping a commonly used keyword for PPC can cost you a fortune. Using longtail strategies and finding ways to effectively identify your product, service or company is the innovation point, and only good analysis and keyword research will get you there. Consistency is the rule of the game to establish and maintain hold of brand loyalty, market share, market segment, and also online in terms of keyword ownership, and search engine rankings.

Internet Application Development

With Internet Services, the identification of cost drivers needs to be built into the process by abstracting out parts of the process that show commonality and measurability. This should be the starting gate through which your innovation charges. Like online marketing, application development is a moving target. New technologies explode onto the marketplace on a regular basis, tempting you to change how you do business. Again by using a scientific approach, by controlling your process and making sure you change a few things at a time, you can drive changes from the right point of view rather than hype, and effectively make improvements on your cost drivers.

Visualizing Innovation