At Definition 6, I get this questions quite a bit, as an Interactive Advertising Agency we are often on the front lines of business managers arsenal of what to do during troubling times. Most organizations have a flight or fight response to troubled times and we help both type of customer's needs with our core services. I wanted to just provide two examples of why I feel the Interactive Ad Agency is a critical strategic asset for marketers today.
If you are one who is looking to "run from trouble", and I mean this to say you are thinking; "The economy is in trouble and I need to pull in the reins on spending and cut costs". I would suggest you talk to your agency about search engine optimization solutions and move away from paid search as your only expenditure. This will allow you to earn traffic instead of pay for traffic. The effort might take a few months to begin seeing results, but the cost savings over a 6 month period will be dramatic.
If you are inclined to believe that in hard times it is time to pump up the effort. We would recommend that you look closely at leveraging your in-house email lists and focus on email marketing. By simple taking some of your existing offers from your direct mail budget and rapidly moving them to online email marketing you should be able to impact sales within 3-4 weeks and reduce costs per sale by 1/3 to 50% just by channel shifting your efforts to online.
These are certainly simple examples, but I wanted to just wanted to start a thread about what to do in uncertain times. For additional points of view on this topic check out http://www.beyondmadisonavenue.com/2008/10/invest-in-online-advertising-now/ by Brian Yalung.
More to come soon.