Coca-Cola’s “8-Pack of Athletes” Wins Big at the 2012 Olympics

Leading up to the 2012 Summer Olympics, Coca-Cola© and Definition 6 worked together to launch the “8-Pack of Athletes” digital experience on MyCokeRewards.com.  Featuring eight Olympic hopefuls sponsored by Coca-Cola, the experience drove fan site engagement through fun athlete videos, interactive quizzes and an opportunity to win Olympic prize packs containing items such as autographed cards, exclusive branded Coca-Cola summer gear and highly coveted pins.  Definition 6 designed the front-end graphics, ad banners and handled development for the quizzes for mobile and desktop.  Launched in early June, the experience ran through the conclusion of the summer games. Over 1.4 million members participated, representing a 4% increase in member participation and 7% increase in PINs when compared to the same timeframe last year.

 

Coca-Cola 8-Pack Oylmpic Athletes

Coca-Cola 8-Pack Oylmpic Athletes

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#Summer: Beat the Heat with Mitsubishi HVAC

This heat is making me angry. I want to blame someone for it. Mother Nature, my neighbor who drives an ’82 VW van, Al Gore? No matter who or what you attribute to our record-setting summer, it’s flippin’ hot. Mitsubishi Electric Cooling & Heating (Mitsubishi Electric), a division of Mitsubishi Electric & Electronics USA, Inc. – focus on the cooling, people – is here to solve your heating issues this summer.

For the past 30 years, Mitsubishi Electric has enhanced people's lives by improving comfort, conserving energy and promoting environmental sustainability with advanced technology.  In 2011, Mitsubishi Electric launched the first “Cost vs. Comfort” commercial featuring a homeowner literally throwing himself around his house as he suffers through the heat. Online media leveraged the TV creative and supported the campaign, which generated a 554% increase in site visits and 461% in contractor searches (leads).

 

This year Mitsubishi Electric has kept the battle theme going by using recognizable faces for its marketing. Actor Jerry Stiller starred in the first cooling campaign ad rolled out in May where he fought himself about paying for air conditioning or comedy lessons. Leveraging their PGA sponsorship, golfers Fred Couples and Fred Funk starred in a handful of commercials that feature them in uncomfortable moments. 

 

In the second phase of its cooling campaign which launched this June, Mitsubishi Electric used another spirited TV spot to feature the struggle everyone has with cooling costs. In the fencer TV spot, a flustered home owner fights herself over whether she wants to save money or stay cool. I can appreciate this because every time I get up from my living room I want to inch the thermostat down a bit. Shame, shame.

To support offline efforts and deliver not only additional impressions, but also educate and engage the audience throughout the cooling campaign, Mitsubishi Electric used a unified digital approach comprised of display media and paid search. The goal for the campaign was to drive traffic to the corporate consumer site and generate contractor searches (leads). To showcase the entertainment of the TV creative, rich media expandable ads and pre-roll video were used, but that messaging is more tactical, focusing on product solutions. Targeted flash ads, mobile display and paid search advertising was also used to increase frequency and reach with both residential and professional audiences. Ad network technology across all media allows for behavioral and look-alike targeted display media. This maximizes the reach to all those folks that are also battling cost versus comfort.

The results to date – hot or cool?

  • Contractor searches (leads) are up 15,000+ year over year.
     
  • Through retargeting, increased lead volume and decreased overall cost per lead.
     
  • Custom weather feed banners and weather-triggered display media have been performing very strong with a high engagement rate.

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Unified Marketing Explained by CEO, Michael Kogon [VIDEO]

CEO of Definition 6, Michael Kogon, explains our agency's model, unified marketing.
 
"Hello I'm Michael Kogon, CEO of Definition 6, a Unified Marketing Agency. I get a question a lot times, what is a Unified Marketing Agency? What does unified marketing mean to you? 
 
About two and a half years ago we decided that the industry and society was ready to change from integrated marketing to unified marketing. Integrated marketing for a long time has been consistent messaging across multiple mediums making sure at each touch point your message resonated. You wanted to integrate your campaign so that your PR, your collateral, your TV, your event marketing, all matched. It was all integrated together and well-coordinated. And I still believe that's very important, as a matter of fact unified marketing doesn't eliminate that, it actually builds on top of it. We decided to do some deep-thinking and create a unified marketing approach to a modern day era. 
 
A modern day era is where you never know what two mediums or more than two mediums your consumer would be accessing your message at any given time. An easy example is while watching TV, what is their 2nd screen experience or 3rd screen experience? I watch the TV while I have my iPad on my lap and the smartphone in my hand. Suddenly, a brand has to deal with that one consumer in that one viewing moment, they could be multitasking or distracted, or they could be accessing that same brand's message in multiple places. TV spot takes them to a URL and at the same time they get involved in a hashtag event. That's what we started to realize was going on so we decided that unified marketing would be the notion of creating a unified experience across all usage occasions that would happen while brands and people are in motion. 
 
Brands and people in motion describe this multi-screen or multi touch point event. Retail shopping is another very good example. It used to be that once you captured somebody into your retail store, (let's talk about clothing retail as an example), you had merchandising, you had some good price points, you had good display capability, but they're a very captive audience. Well now, with shopping comparison sites, with the ability to put QR codes into tags, the ability to order in-store and ship online, or buy, deliver at home, and return in the store with again, the smartphone being one of the biggest changers out there. We really talk about how we have to unify that experience, so when we talk about the brand and people in motion, it's that person, that brand, that shopping experience all are moving through the relationship. 
 
Let's talk about what that means; we talk about in motion, it's not only a mobile designation, although that's a big part of it. It's also recognizing that as our relationship moves from let's say, no awareness to awareness, or from awareness to trial, or even first-time purchase to second-time purchase consideration, you're in a different relationship modality with your customer. And when that customer is at a different mode in each of those relationship moments they have different information, experience needs, and usage occasions. A brand that doesn't recognize we can be in multiple places at one time in that relationship such as, "I've bought from you once before, I'm on a retail site, I'm thinking about buying something else, let me check to see if any of my network has any positive or negative things to say," you're dealing with a lot of those relationship moments at the same exact time. Unified Marketing allows you to capture on that from a thinking basis, from an ad-spend basis, from a content creation basis, and more importantly from a customer satisfaction or delight framework. 
 
That's really what we mean by Unified Marketing, it's connecting brands and people in motion, it's unifying the experience across all mediums and all usage types simultaneously and recognizing the wealth of things that come in to influence consumers is much different than it was let's say, three or four years ago. We think it's working very well, our brands are seeing double digit increases in sales and volume and brand health metrics, and we're seeing the need to create unifying experiences across all of those different types of access points is really important to a modern day marketer. 
 
Hopefully that helps you understand what Unified Marketing is, good talking to you. I look forward to speaking again."
 
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AMC’s #ThePitch – Why The Wrong Agencies Win Every Week

So, like every other self-respecting modern-day MadMan (and woman), I’ve become totally hooked on AMC’s new show, “The Pitch.”   Because who doesn’t like to look at themselves in the mirror while simultaneously being filled with pride and revolted in disgust and self-loathing?

Three episodes in and there are numerous things I have found fascinating about the show.  One is how un-fascinating the show is to non-industry people (“Wow…all these people sound boring and I have no idea what they are talking about… kind of like you” – My girlfriend).  I’ve been impressed with how well the producers capture a few specific moments, like the excitement around getting the initial brief, the struggle of moving from ideation to execution, the battle between creativity and strategy, and the anticipation of the team walking into the board room for their moment of judgment.  

What I’ve been amazed by so far is in the three episodes I’ve seen (I missed the “Mister Sparky one”), the wrong agency has won.  Sure, I know this is my opinion and I don’t have the whole story, but based on the tweets of my peers, I don’t think I’m alone here.  With the parts of the brief that were seen on air, the agencies that lost absolutely had the best ideas and they delivered the strongest results against the brief.  So where’s the disconnect?  Am I (and all of these other agencies) that far out of touch with what our clients really need?  Why do so many agency people think the wrong agencies were awarded the business? 

The answer is presentation.  The agencies with the strongest presentation won.  This creates a couple of problems…the first of which is that clients need to be able to see through some of the “dog and pony” show (or as we like to say at Definition 6, “the cotton candy and frozen margaritas”) to understand the idea and select the agencies that understand the objectives and the brand the best.  I have been confident of the outcome at the end of the presentations, saying to myself, “The winner is obvious…there is no way they can select the other agency,” only to find myself shocked by the moment of truth.  Maybe that’s just good editing, but each time the client has said basically the same thing…”The other group really took it farther and thought it through more.”  That’s really not a true statement.  In each case, the other agency simply did more free work and more spec creative.  I would actually say the losing agency thought through the idea more carefully and found more insight and opportunity for the brands.  Unfortunately, the time spent developing that insight left less time for the creative executions.  That requires more imagination from the client to see the vision.

However, let’s be clear that the reverse is also true – presentation IS important.  Conveying an idea or concept that can be digested and understood easily is critical to winning the business.  These agencies have done a great job finding insight in the audiences of these brands, but they have failed in gaining insight into their own target audience…the brands themselves.  These brands need to not only hear the idea, but see it, feel it, and touch it.  A lot is decided in that two hour presentation.  Brands need to know that the idea is more than just an idea, and the agency has the ability to execute that idea and make it come to life.  To a brand, the ability to execute can be just as important as the idea itself, because the best idea in the world, if poorly executed, still won’t work.

Create that balance between good ideas based on strategy and insight and good execution across a multitude of platforms and tactics…that is what brands want to see and what agencies need to deliver.  Now, go make life pop…and don’t be a zAMbie.

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Key Marketing Lessons from The Hunger Games

By every measure the Suzanne Collins’ books and the subsequent movie have been massive successes. Most of us who have read the books have found them almost as hard to put down as did the teenage girls that first made them popular. The story is riveting, fast-paced, vivid, and induces emotion. 

 
While the story isn’t really intended to be a lesson in marketing, it’s hard for someone who works in the marketing and advertising industry to read the books or see the movie and not recognize the key ways in which marketing and branding play a major role in the story.
 
For those who aren’t familiar with the storyline, I won’t re-cap everything; you can read more on that at Wikipedia or the official site. Fair warning, there are spoilers if you keep reading.
 
The heroine of the story, 17 year-old Katniss, suddenly finds herself swept up in a demented and futuristic annual reality television show, where she will be forced to fight to the death against 23 other children and teenagers, all from the enslaved and poor Districts that are subject to the wealthy and controlling Capitol. She knows she has little chance of winning and is most likely headed to her death. She and the other “Tributes” will be paraded around the Capitol in ceremonies and interviews, all of which will be televised to the entire country. They will be rated and scored for betting odds on their possible success. The entire country of Panem will be glued to every minute of the near 24x7 event and broadcast for weeks. 
 
One fascinating aspect of this rather sick concept of a show is that the Capitol allows extremely wealthy patrons to pay large amounts of money to become Sponsors and send gifts to individual competitors during the actual Games in a sprawling outdoor arena. These could be weapons, food, water, medicine, or other things they need to survive and win. So to improve your chances of surviving, you need to stand out to the audience. It sounds a lot like good marketing might just be important.
 
Here are some key marketing lessons from The Hunger Games:
 
Establish a Brand Position
Every Tribute in the Games is assigned a personal stylist and prep team, along with a coach and mentor. It’s part of their job to help you stand out and get sponsors. Here’s where Katniss’ team excels. From the very first moment, they make her more than a contestant and person. They make her a brand – one that stands out. With a costume that is literally lit on fire as she rides on a chariot to be introduced to the throngs at the Games opening ceremony, she instantly becomes more than “the girl from District 12”; to all those watching, she becomes “Katniss: The Girl on Fire”. She has a stone-cold, serious look on her face, and yet it is at the same time beautiful, mysterious, powerful, and spectacular. She is memorable. This is followed up in her big pre-Games public interview where her stylist puts her in a beautiful dress that again ignites in synthetic flames as she twirls around – all to the delight of the audience while the announcers reinforce her brand of “The Girl on Fire”. She cements this all with an incredibly gutsy, if not rash, show of attitude and bravado in the secret training halls of the Gamemakers, that nets her the highest contestant pre-ranking. This makes her seen not only as deadly, but a possible winner. And everyone wants to back a winner.
 
Tell a Great Story, and Engage Influencers and Advocates
Katniss comes into the Games with an already interesting story to the viewers. Her father was killed years ago in the coal mines, and Katniss is really the sole provider of care and food for their family. Her 12 year-old sister Prim, was the one originally selected to be sent to the Hunger Games. Knowing this would mean certain death for the sister she loved so much, Katniss volunteered (an extremely rare occurrence) to take her place. It’s a good background story, but she’ll need more to really generate the needed interest of sponsors.
 
There are two Tributes in the Games from each of the 12 Districts, one boy and one girl. Both are coached by a mentor, who is a prior winner of the Hunger Games. Katniss and her male counterpart from District 12, a boy named Peeta, are coached by a man named Haymitch. At the urging of Haymitch, Peeta declares that he’s in love with Katniss during his publicly broadcast pre-Games interview. This is, of course, dramatically tragic in that there can be only one survivor of the Hunger Games. To the audience and potential sponsors, Peeta and Katniss are now “The Star-Crossed Lovers of District 12,” whose last moments together will be televised for the audience’s entertainment. They become the hottest subject of discussion and attention. Katniss and Peeta continue this storyline (which has at least some partial truth to it) during the televised games, working together, helping each other, and even sharing their first kiss during the Games, to the delight of the viewing audiences. All of this creates a most compelling story that builds upon Katniss’ brand and results in the charity of sponsors and their money, which brings key gifts to her in the arena to help her survive. Combining Katniss’ impressive skill with a bow and arrow, her general survival skills learned from taking care of her family, and some truly likeable and impressive other actions, and she becomes captivating as a story to everyone watching. She’s far from soft, but also unwilling to be the cold-blooded killer the Capitol wants her to be. Her story resonates with both the audiences in the Capitol and the Districts in ways both similar and very different. 
 
As fans of the book series know, Katniss, as a brand, becomes even bigger in the subsequent novels as she transcends all of this to become the “Mockingjay,” a symbol of so much more than a Victor of the Games. And the lessons on branding and marketing continue throughout the series. 
 
OK… so I admit it. I’m a fan just like my teenage cousins and all their girlfriends. But now that I’ve written this blog post, I can feel like I’ve rationalized it for work-related purposes, right?
 
May the ads be forever in your favor.

 

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UPDATED: True Blood's Immortalize Yourself Facebook App WINS a Shorty Award

UPDATED Tuesday 3/27/12: We won!  Congrats to the team involved at Definition 6 and HBO for a stellar collaboration and award-winning work!

We are so proud of the work we do for clients, and we are even happier when the work is nominated for elite industry awards like the Shorty Awards!  Tonight the winner's are announced (fingers crossed!!) and we are hoping that our Facebook application for HBO's hit show True Blood called "Immortalize Yourself" gains even more fans. 

This campaign allowed "Truebies" to really become part of the True Blood story, by literally becoming part of the crew at Merlotte's by inserting themselves and their Facebook friends into a brief video leading up to last year's season four premiere.  The campaign was live throughout the entire season, and even had one of its largest traffic days immediately following the season finale in September.

So the only question remains --- have you "Immortalized Yourself" yet??

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Branding Insight From A 5 Year Old


5 year old_branding
Building a brand from the ground up is never easy and a lot of thought goes into laying down the foundation for a new company.  What should your logo say about your brand? What is the first reaction going to be when a consumer sees your logo?  It's a critical piece in your effort to brand your product or service successfully. A lot of your marketing effort could revolve around your logo. It will live everywhere that your brand lives, billboards, business cards, pizza boxes, websites, kiosks, coffee mugs, letterheads. The design will impact the public's recognition of your brand and when an audience views the logo it will instantly send them a message.

Well, what happens when a 5 year old sees your logo? What is the first thing that comes to their mind? Adam Ladd, an independent graphic designer, shows his daughter some of today’s most recognizable logos and her reactions are priceless.  When you need genuine, unfiltered feedback, kids are usually the best resource. Watch the video below or see Adam's post on YouTube:  
 


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What your Facebook Timeline Movie Says About You

As we rolled out the Timeline Movie Maker last week on Facebook, it's been interesting to see my movie, and friends' movies, as a one minute snapshot of our lives.  And since Timeline Movie Maker highlights the most engaged photos, videos and other content you have shared on Facebook, it gives you insight into your life - kind of like a mini therapy session that prompted me to go on a 40 day detox from drinking and partying!
Jeremy's Timeline Movie
But seriously, it's a fun way to look back at your Facebook life, and yes, you can edit it after the first time it renders to insert new images, change the music and well, showcase your life's best moments.

Take a look at mine and you can read more about this on my blog for iMediaConnection on what it means for marketers, and how they can use this as an example on leveraging the power of Facebook to create meaningful connections with consumers.
 

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Baristas to Bartenders - It's All a Part of Branding

After building a successful empire that turned the average cup of starbucks
coffee into a morning ritual for millions of loyal customers, Starbucks is attempting to extend their brand image from a morning stop to an evening hangout. Monday, the coffee giant announced they will begin offering beer and wine at four to six Atlanta-area locations, joining the ranks of a handful of stores in Seattle, Portland and soon-to-be Chicago.
 

 
The latest attempt at attracting an evening crowd – coffee sales tend to drop off around 2 p.m. -- will include regional brews and an extended small-plates menu. No specific locations or timeframe have been announced, but by the end of the year, Starbucks said at least 25 locations will add bartenders to their roster of baristas. 
 

Traditionally relying on the skills and personalities of its baristas, Starbucks is poised to engage a whole new, younger set of customers. But at what cost will the rebranding from neighborhood coffee shop to after-work watering hole cost the coffee giant? The often criticized company faces the challenge of evolving the brand experience to attract new customers while still engaging those already loyal to the brand.
 

With high profit margins from alcohol sales at risk, there is no doubt Starbucks will spare no expense in integrating this new venture seamlessly into their customer experience, but will customers respond? Are you planning on trading in your venti skinny caramel soy machiatto and coffee cake for a glass of wine and a cheese plate? 
 
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Top Viral Videos of 2011, Part 2: Top 10 Branded Online Videos

Coke Happiness TruckYesterday I posted Part 1 of my Top Viral Video picks for 2011, which was a great trip down memory lane.  And here is today's list, for the Top 10 Branded Online Videos.  There are some excellent videos here like the Kia hamster dance and Coca-Cola's Happiness Truck, and I applaud the brands that made my list, as their creativity and bravery produced memorable, shareable content. 

So again, in no particular order, I present the best of the online video best:

Top 10 Branded Online Videos

 

  • Zombies: The Ramifications of Yes (Toshiba)


   

Way to capitalize on the Zombie Apocalypse, Toshiba! Rancid milk can do terrible things to a person.

 

 

 

  • Party Rock Anthem-Kia Soul Hamster Commercial (Kia)




There’s no way around it; this song is catchy and those hamsters are kinda cute.

 

 

 

 

  • Imported from Detroit (Chrysler)


   

There is no better way to celebrate American work than the 8 Mile king himself.

 

 

 

 

  • The Force (VW Passat)




If you didn’t want to be that kid, if even for a second, you are dead inside.

 

 

 

 

  • Kenny Powers – K-Swiss CEO Video (K-Swiss) (NSFW)




This ad had people changing their business cards all over the office. MFAD, people!

 

 

 

 

  • Angry Birds Live (T-Mobile)




A gaming sensation plus an actual catapult in the middle of Barcelona? Awesome.

 

 

 

 

  • Go Beyond the Cover (Dermablend Pro)




Obviously, this is the best way to cover up that drunken tattoo you got after the company holiday party.

 

 

 

 

  • Jennifer Aniston Sex Tape (Smartwater)




Even Brangelina was curious enough to watch this one.

 

 

 

 

  • Immortalize Yourself (True Blood) - **disclosure - client of Definition 6




Whether you were a True Blood devotee or a Truebie, you totally squealed when Eric left you that message.

 

 

 

 

  • Happiness Truck (Coca-Cola) - **disclosure - client of Definition 6




Getting a surfboard out of a delivery truck almost guarantees the best summer ever.

So folks - there you have it.  Awesome video work from our clients and others.  Looking forward to more hits in 2012!  Leave a comment below for your favorite either on this list or not!




 

 

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Top Viral Videos of 2011, Part 1: Top 10 Video Time-Wasters

Muppets
It’s the time of year when everyone is starting to put out their own Top 10 lists. Best holiday gifts for that certain someone. Best appetizer to bring to your annual ornament exchange. Best way to answer the dreaded, “So why are you still single?” question from your crazy Aunt Melba. Best cover-up excuse for a hangover the morning after your company holiday party.

Considering I get paid to know what’s new and popular and awesome in the online world, it only makes sense that I present my list of favorite viral videos, both branded and not, for 2011.
And so, in no particular order, here is part one…(branded videos to be posted tomorrow so stay tuned!)

Top 10 Video Time-Wasters

 

  • Rebecca Black’s Friday


        
This was so annoyingly catchy, that our own CTO started playing it at the beginning of Friday morning staff meetings. The ultimate earworm.

 

 

 

  • Honey Badger




Honey Badger don’t care that it ended up on this list.

 

 

 

 

  • The Homeless Man with the Golden Voice




The great thing was that he got a job out of it!

 

 

 

 

  • Webcam 101 for Seniors




Yes, old people are so cute when they don’t understand technology.

 

 

 

 

  • My Drunk Kitchen – Tacos




(A personal favorite.) Not just a single video, but a whole series. Who doesn’t love watching a drunk person attempt to cook and make a video at the same time?

 

 

 

 

  • Girl Falls into Mall Fountain While Texting




A Public Service Announcement for tweens, teens and everybody everywhere.

 

 

 

 

  • OK Go sing “The Muppet Show Theme Song”




If you don’t love The Muppets, you don’t love America.

 

 

 

 

  • NASCAR Prayer




“Boogity, boogity, boogity, Amen!”

 

 

 

 

  • Coneing




The new planking. But with ice cream.

 

 

 

 

  • Siri Argument (NSFW)


“Oh dear.”

So there you have it.  Let us know which ones would be on your top 10!  And stayed tuned for Part 2: Top 10 Branded Online Videos that we'll post tomorrow. 























 

 

 

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Marketing: At The End of The Day, Be Interesting

In the marketing world we used to always talk about the importance of consistency in message and actions when it comes to building your brand.  This is still largely true but more recently, the marketing world has been obsessed with other "c-words" such as "context" and "content."  At the end of the day, however, the most important rule of all is simply that you're interesting.  And this morning, there is nothing more interesting to me than 8 year-olds in the UK covering "Enter Sandman."


Which brands do you think do the most interesting, and therefore memorable work?


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My appreciation for Steve Jobs: A Leader in Technology

Steve Jobs - 1984 - Technology - Apple
The above photo taken from www.wired.com


Thank you, Mr. Jobs.

For being a revolutionary. An innovator. A visionary. It is no understatement that many consider you a genius. You are our generation’s Henry Ford, Thomas Edison, A.G. Bell. You made it possible for us to carry a library of music on something smaller than the size of most wallets. You positioned your company at the forefront of the information technology industry – you didn’t just foresee trends, you set them. At your keynote speech at the Macworld Conference and Expo in 2007, you summed it up this way: “There’s an old Wayne Gretzky quote that I love. ‘I skate to where the puck is going to be, not where it has been.’ And we’ve always tried to do that at Apple. Since the very, very beginning. And we always will.”


You changed the way that people look at design and technology together. You are the template that clients hold up when we ask what they want in a new website. “We want Apple,” they say. What they really want is not just your style, but your ability to bring to light the brilliance of simplicity. Other companies are not keeping up with the Joneses, but trying to keep pace with you.


It is not just the way you looked at technology that changed the world, but the way you looked at the world. You encouraged people to push themselves harder, to think differently, to consider the impossible, possible. You gave a voice to those that pushed the boundaries and questioned everything.

“Here’s to the crazy ones. The misfits. The rebels. The trouble-makers. The round pegs in the square hole. The ones who see things differently. They’re not fond of rules, and they have no respect for the status-quo. You can quote them, disagree with them, glorify, or vilify them. But the only thing you can’t do is ignore them. Because they change things. They push the human race forward. And while some may see them as the crazy ones, we see genius. Because the people who are crazy enough to think they can change the world, are the ones who do.”

 
We thank you for your contributions, for sharing your gifts, for changing the world.

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Steve Jobs: A Visionary Who Connected a Generation

The Apple IIe to my current array of Apple devices are just a few of the things my mind ran to when I heard the news of Steve Jobs passing early yesterday evening.  From an irony perspective, I was in the midst of finally upgrading my MacBook Pro to Snow Leopard so that I could go to Lion when the news came across.  I sat back and had a chance to reflect, as the disc whirred in my optical drive.


My first computer in the early 80’s was an Apple IIe.  My mother was a Math teacher at the time and she was on the forefront of the technology curve and was embarking on her own path that would turn her into a Technology Specialist.  Besides writing ‘go sub’ routines my favorite pastime in Computer Class was opening up the CPU and pulling the audio cord so we could play “Hard Hat Mack” and “LodeRunner” without the teachers knowing.  From the IIe I moved on to the Macintosh SE.   For those of you that don’t remember, that was the first ‘all in one CPU/monitor’ package, and it was fairly popular in the schools.  At this time, I was also introduced to Apple Talk and the ability to network 5 or more computers together and even add in a shared printer!

Steve Jobs - CEO of Apple 1955-2011

As I entered the business world I drifted away from Apple at about the same time that Jobs drifted away from Apple.  But, as my business world changed so did my ability to experience the change of Apple’s market strategy, which included Jobs re-entry to the company.


I have been an early adopter ever since.  I remember ‘spinning’ the slide wheel on that first, bulky iPod and
realized how much the world was about to change.  With each successive release it seems like I have upgraded until I moved over to the iPhone and was able to integrate my phone and audio devices together.  I was on the original list for the iPhone4 and waited in line to pick mine up on day one.  I am typing now on my MacBook Pro and am the proud owner of not just an iPad but also the new iPad2.  I have also spread the ‘Apple fever’ to my children.  My girls, 11 and 9, both have iTouch 4’s and our favorite thing to do is FaceTime at night before bed as we live a 1,000 miles apart.  That smile I get from them and the ‘live’ kiss sums up for me what the mind and spirit of what Mr. Jobs means to me.  He, and Apple, have helped ‘connect’ the world in ways that we only dreamed about less than one generation ago.

 
The above image is from www.Apple.com

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Brand Emails on Mobile – Should you care? How do you justify program optimization?

Last week I attended a great interactive marketing conference in Indianapolis (and yes, got a side dish of Katy Perry while there!) Of all the things I learned about unified marketing, one of the most interesting sessions I attended was about Email Design in the Mobile Inbox Age.  The presenter was Chris Studabaker from ExactTarget.
Definition 6 team at the Katy Perry concert at ExactTarget Connections conference
The Definition 6 team at the Katy Perry concert from ExactTarget Connections 2011.

Chris answered the question “What is mobile email?” with the following explanation: Email + mobile.


From this perspective a mind shift starts to occur and move away from thinking about designing email templates and brand communcations for a mobile device, or for any singular device at all which makes complete sense.  As a “connected consumer” just think of the places you are likely to consume email content: computer, tablet, mobile come to mind immediately.  Intuitively receipients interact different with messages based on the device they are consuming it on.  
Connected consumers

Will I click through email links (or even load images) on my cell phone? Maybe not.
 
On my iPad? I am likely to click through and browse/shop and even purchase on the tablet.
 
Desktop? Standard behavior applies!

 



As you’d imagine, we can really easily over complicate the issue and instead of inspiring improvement in a campaign become paralyzed and less clear with our goals than when we started so let’s break this down into a few tips, steps, and data points that will help us actually DO something!

 


Here are a few images of the data that Chris shared:

Email opens by environment graph


Mobile opens by platform graph


Where do subscribers open graph


Email click through chart
The graphs above were created by ExactTarget and distributed to Connections 2011 attendees.

Now that you know more about the landscape, let’s talk about the solution!  There are three things to consider in crafting the solution: The code (technology), visual presentation (content), conversion path optimization (experience). You must balance all of these with the level of investment and projected return. 


I’m going to focus on the content portion of the solution in this post but feel free to contact me if you’d like to talk more about the technology or the experience!

There are 2 major considerations:
- Small screen
- Touch

The mobile inbox has some different display restrictions that are important to consider with your content strategy.
- Subject Line – Display ~35 characters
- Preheader content – Accommodate between ~40 to ~80 character.

Try the following layout guidelines when you look at how you organize your content.
- Make sure the content is readable on a small screen
- Use a grid layout that you can “train” your subscribers and creators to expect
- Try a single column layout for primary content
- Strong language & visuals for primary call to action (CTA)
- No more than 3 columns for secondary content and beyond

Scaling and Text Size Guidelines
- 22px or more for Headlines
- 16-22px for body copy
- iPhone’s automatically scale up text under 12px

In the end it all comes back to your goals and your audience.  Email marketing gives the sender the great ability to data and easy A/B testing on changes so look into your performance, talk to your subscribers, develop an approach, and test!  That’s the only way our campaigns will improve over time because there is no “one size fits all” solution.

 
 

 

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A Hogshead Worth of Advice

If you aren't one of the 4,500-or-so friends of Sally Hogshead on Facebook, you missed this brilliant status update.  To a certain former Definition 6 intern… you know who you are… this one's for you.

A word of caution: Too much "Reply all" will damage your personal brand. Your recipients begin to associate you with annoying pings, rather than interesting or important content. If you're going to invite yourself into someone's inbox, say something worth reading.

hogshead

 

 
 
 
Bottom's up to that, Sally.  Cheers (and I don't even drink).
 
 
 

 

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Your Name is Your Brand: 5 Steps to Personal Branding

So, you've been downsized or made redundant. But you're certainly not ready to throw in the towel.

You've been paid lots of money over the years by some big company where you learned and refined the exact skills they needed you to have in order to make their business work.

Now it's your turn to do it for yourself. But where do you start? You've always had the company to give you business cards, cell phones, laptops, desktops, probably an office or a cubicle, and maybe an assistant and an expense account.

Now it's all gone!

But it's really not if you know what to do.

The most important thing to remember is...Your Name is your Brand!

Your skills are still there and your experience has taught you how to hone them.

Here are 5 practical starting points to get your personal brand going.

1.  Register yourself as a company or a partnership (first name last name company) This is easy to do, but you may have to wait in line at City Hall for a while.
Frank Radice's company business card
2. Get your own URL. (You can lock that down at any number of place like name.com. Own your name if you can with your first name & last name.com (joeschmoe.com). Make a basic web page (you can do that a places like use.com).  Make it simple and use your new URL as the title (JoeSchmoe.com)

3.Get your own e-Mail address appropriate to your URL. firstname@firstnamelastname.com (you can do this for your business at google Apps) (Joe@joeschmoe.com)

4.  Print business cards that are very simple. Your name, your URL, your e-mail address, and your mobile phone number

5.  Start a Facebook fan page and a Twitter Page for your company. Show links to them on your website. Make a Linkedin page and get someone to do a Wikipedia page for you.

After you have populated your sites and pages with your expertise, experiences and some examples of your work (make sure you use video), get out there and network.  

Hand out your cards, talk up what you can do for a potential client.  Get their card....and then...Follow-Up.

A great example of personal branding is the recent campaign by Matt Epstein called "Google Please Hire Me" where he created a website and a video all focused on landing a job at Google.  He even worked his personal brand into the URL playing up the double entendre of "ME" to reference his initials.



TalentZoo also released an article last week entitled, "10 Strategies to Reinvent Your Personal Brand" which outlines many of the topics I touched on above.  In fact, it even further discusses ways in which you can improve your personal brand by being a catalyst or being a source of great knowledge.  In this day and age, you need to market yourself even more to differentiate yourself from the ever-growing talent pool.

Of course you need a strategy and you must understand how to use all of these tactics...but you've got to start somewhere.

Now let's get this party started.

 
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Stop Motion Rodeo

Is it just me or is there a stop motion trend that is going on that will be bigger than just a few people at trend-spotting websites noticing (whether they utilize an actual stop motion technique or a digital treatment)?    Of course Nokia did this bit…
 

 

 



 
…which won all sorts of well-deserved recognition, including some from  TED. So of course they followed up recently with…
 


 
Just this week alone, however, the introductions of several really interesting pieces have occurred (commercial and otherwise).  For instance:
 




 


 
What are your thoughts?  Personally, I love the effect – visually and spiritually, if you will.  Where will this go next?  Where is Will Vinton?
 
 
 

 

 

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Starbucks – Still Leading By Example

Nike, Starbucks, Apple.  Nike, Starbucks, Apple.  We've all heard enough about these three brands when it comes to great branding stories or case studies to make our ears bleed.  But I have to say, Starbucks, who more than anything is famous for building their brand off of the personalities and skills of their baristas, hasn't lost its stride. 

As it has become easier for smaller coffee companies to make a mark on cool (Stumptown, Intelligentsia, Counter Culture, etc.) Starbucks, rightfully or not, has somewhat become the AT&T of coffee shops – good enough to still tolerate for the typical coffee snob, but no longer very interesting, - and far from special. 

Regardless, while standing in line on Sunday night, my thumb (totally out of the blue – it has never done this before) decided to cramp.  Without missing a beat, the barista (I didn't even ask) jumped into action and gave me a three minute long hand massage, cured my cramp and reminded me why Starbucks, as a brand, is still spoken about in the same company as Nike, Apple and a small handful of other great brands.

Starbucks barista hand massage

Howard Schultz… if you're reading… Good work.
 

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Seven Conflicting Trends Impacting Business (Part 2)

A few weeks ago, I shared some insights from a report I had written on Seven Conflicting Trends in Corporate Social Responsibility.
seven conflicting trends
The second part of this two-part series was recently released on Vault.com.  Key topics the article touches on include rising expectations, shareholders pushing harder than ever, and supply chain engagement. Part two focuses on the increase in shared knowledge, winners arising from clear leadership, greater localization, and the trend of greater transparency/accountability and integrity.

These days, a plethora of new media opportunities—interactive, experiential, social, mobile, etc.—amplifies every action. As each company looks inward examining the corporate social responsibility strategy and tactics of the business, it must also have a greater understanding the archetypes of all screens—mobile, tablet, laptop and desktop—and develop integrated communications strategies to share their efforts and their story.

You can also read the report in full on Forbes.com.

Michael Sater, Brand Management Strategist

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